CERTIFIED APARTMENT MANAGER
ACTUAL EXAM SOLVED QUESTIONS
COMPLETE PREPARATION RESOURCE
●● Who should complete a rental application?
Answer: Prospective resident
●● Which reason BEST describes why it is important for an apartment
manager to paraphrase a resident's remarks during a conversation?
Answer: It helps avoid miscommunication and shows that the apartment
manager cares about the resident.
●● Which term is BEST defined as a legally enforceable contract that
grants a resident the rights and responsibilities of possession and use of
an apartment for a specified period of time?
Answer: Lease
●● When may it be unnecessary to collect bids for a contract?
Answer: The contract is for a negligible amount.
●● During contract work at a property, which method of risk reduction
is used to encourage satisfactory completion of work by withholding a
percentage of payment?
, Answer: Retainage Fee
●● Which term is BEST defined as a neutral policy or procedures that
has a disproportionately negative effect on a protected class?
Answer: Disparate impact
●● In which situation would it be MOST appropriate to ask for written
verification of a disability from a person who requests reasonable
modifications due to a disability?
Answer: The disability is not readily apparent.
●● How should a property manager respond after being made aware that
a sex offender lives on the property?
Answer: Seek legal counsel about disclosure responsibility
●● Which term is BEST defined as the changes in the rules, services,
practices, or policies that allow individuals with disabilities equal
enjoyment of housing?
Answer: Accommodations
●● What is the FIRST phase of the leasing process?
Answer: Marketing and advertising
ACTUAL EXAM SOLVED QUESTIONS
COMPLETE PREPARATION RESOURCE
●● Who should complete a rental application?
Answer: Prospective resident
●● Which reason BEST describes why it is important for an apartment
manager to paraphrase a resident's remarks during a conversation?
Answer: It helps avoid miscommunication and shows that the apartment
manager cares about the resident.
●● Which term is BEST defined as a legally enforceable contract that
grants a resident the rights and responsibilities of possession and use of
an apartment for a specified period of time?
Answer: Lease
●● When may it be unnecessary to collect bids for a contract?
Answer: The contract is for a negligible amount.
●● During contract work at a property, which method of risk reduction
is used to encourage satisfactory completion of work by withholding a
percentage of payment?
, Answer: Retainage Fee
●● Which term is BEST defined as a neutral policy or procedures that
has a disproportionately negative effect on a protected class?
Answer: Disparate impact
●● In which situation would it be MOST appropriate to ask for written
verification of a disability from a person who requests reasonable
modifications due to a disability?
Answer: The disability is not readily apparent.
●● How should a property manager respond after being made aware that
a sex offender lives on the property?
Answer: Seek legal counsel about disclosure responsibility
●● Which term is BEST defined as the changes in the rules, services,
practices, or policies that allow individuals with disabilities equal
enjoyment of housing?
Answer: Accommodations
●● What is the FIRST phase of the leasing process?
Answer: Marketing and advertising
