FACHE ACHE BOG UPDATED ACTUAL EXAM QUESTIONS CORRECT ANSWERS GRADED A
PLUS
Question:
The principles of quality improvement require that healthcare executives change their management
philosophy from: a. Finding fault with employees to finding problems in processes. b. Finding fault
with employees to involving them in the improvement of processes. c. Focusing on enhanced
inspection techniques to focusing on variance. d. Focusing on employees' roles to focusing on
process outcomes.
Answer:
a. Finding fault with employees to finding problems in processes.
Question:
What type of problem arises when a healthcare executive knowingly allows the organization to
continue double billing? a. An ethical problem for the healthcare executive, but may not be grounds
for dismissal if organizational policy is not clearly stated. b. An actual conflict of interest, even
absent a direct economic benefit to the healthcare executive. c. An ethical problem for the employee
if the healthcare executive receives direct economic benefit. d. An ethical problem if it clearly
violates state or federal law.
Answer:
b. An actual conflict of interest, even absent a direct economic benefit to the healthcare executive.
Question:
Which of the following is a unit of measure commonly used to determine physicians' clinical
productivity? a. RVU b. CMS c. IPO d. CPU
Answer:
a. RVU
,Question:
Which of the following third-party reimbursement methods provides the largest financial incentive
for the provider to reduce cost? a. Charge-based b. Cost-based c. Prospective payment d. Per diem
Answer:
c. Prospective payment
Question:
Statements of earnings, financial positions, changes in financial position and retained earnings are
required to be submitted yearly by all: a. Publicly owned healthcare organizations. b. Privately
owned healthcare organizations. c. Government owned healthcare organizations. d. Faith-based
owned healthcare organizations.
Answer:
a. Publicly owned healthcare organizations.
Question:
Which of the following is an Example of a capital expenditure? a. Land that is purchased for resale.
b. Surgical equipment with a useful life of six months. c. A building with a useful life of 20 years. d.
Medical supplies used for patient care.
Answer:
c. A building with a useful life of 20 years.
Question:
What is the correct order of stages for accomplishing organization change? a. Identifying, planning,
implementation, evaluation. b. Planning, identifying, evaluation, implementation. c. Evaluation,
planning, implementation, identifying. d. Planning, evaluation, identifying, implementation.
Answer:
a. Identifying, planning, implementation, evaluation.
Question:
,Boards make better strategic decisions if they use information that is: a. Readily available on special
board website. b. Generated from computer studies of departmental activity reports. c. Summarized
in graphs for better understanding. d. Focused on measurable outcomes of service quality and
economic vitality.
Answer:
d. Focused on measurable outcomes of service quality and economic vitality.
Question:
The central role of the health services organization board includes all of the following: a. Setting the
strategic plan and service values of the organization. b. Support for assessing changing market
needs. c. Support in managing important service programs or departments. d. Assuring the
recruitment, hire, support and reward of the CEO.
Answer:
c. Support in managing important service programs or departments
Question:
The first role of the governing body is to: a. Manage inputs of the healthcare organization to achieve
the output that are its goals. b. Recruit members who understand the health services field. c. Set
objectives and develop policy to guide the organization in achieving its mission. d. Develop the
operating plan and monitor departmental performance.
Answer:
c. Set objectives and develop policy to guide the organization in achieving its mission.
Question:
Internal members of the healthcare organization's governing body: a. Serve on an ad hoc basis and
are rarely voting members. b. Are kept to a minimum due to concerns regarding confidentiality. c.
Often include the CEO, medical director and CFO. d. Often include the executive staff in planning
and information management
Answer:
c. Often include the CEO, medical director and CFO.
, Question:
In assessing the advantage of using a focus group over a survey in evaluating a program, one could
say that focus groups: a. Are likely to use a larger sample size. b. Are more useful in designing
improvements to a program. c. Are more precise in designing improvements to a program. d. Are
useful only when maintaining objectivity is not important
Answer:
b. Are more useful in designing improvements to a program.
Question:
From a marketing viewpoint, the development of standards of practice, clinical pathways, clinical
guidelines and protocols can all be viewed as efforts to deal with which unique aspect of delivering
services: a. Inseparability. b. Intangibility. c. Heterogeneity. d. Perishability.
Answer:
c. Heterogeneity.
Question:
What purpose do market plans fulfill for the healthcare organization? a. Provide a business plan (or
plans) as a subset of the organization's marketing plan. b. Present general goals for the organization
to attain in the next three to five years. c. Develop promotion methods to be used in attaining the
organization's objectives. d. Provide specific objectives for utilization attainment the next fiscal
year.
Answer:
d. Provide specific objectives for utilization attainment the next fiscal year.
Question:
The five major functions of marketing are: a. Identifying markets, promoting the organization,
recruitment of providers, managing external relationships, patient selection. b. Identifying markets,
health promotion, managing external relationships, patient selection, attracting capable workers. c.
Identifying markets, promoting the organization, managing external relationship, convincing
patients to select the organization, attracting capable workers. d. Identifying markets, promoting the
organization, managing external relationships, strategic planning, physician recruitment.
Answer:
PLUS
Question:
The principles of quality improvement require that healthcare executives change their management
philosophy from: a. Finding fault with employees to finding problems in processes. b. Finding fault
with employees to involving them in the improvement of processes. c. Focusing on enhanced
inspection techniques to focusing on variance. d. Focusing on employees' roles to focusing on
process outcomes.
Answer:
a. Finding fault with employees to finding problems in processes.
Question:
What type of problem arises when a healthcare executive knowingly allows the organization to
continue double billing? a. An ethical problem for the healthcare executive, but may not be grounds
for dismissal if organizational policy is not clearly stated. b. An actual conflict of interest, even
absent a direct economic benefit to the healthcare executive. c. An ethical problem for the employee
if the healthcare executive receives direct economic benefit. d. An ethical problem if it clearly
violates state or federal law.
Answer:
b. An actual conflict of interest, even absent a direct economic benefit to the healthcare executive.
Question:
Which of the following is a unit of measure commonly used to determine physicians' clinical
productivity? a. RVU b. CMS c. IPO d. CPU
Answer:
a. RVU
,Question:
Which of the following third-party reimbursement methods provides the largest financial incentive
for the provider to reduce cost? a. Charge-based b. Cost-based c. Prospective payment d. Per diem
Answer:
c. Prospective payment
Question:
Statements of earnings, financial positions, changes in financial position and retained earnings are
required to be submitted yearly by all: a. Publicly owned healthcare organizations. b. Privately
owned healthcare organizations. c. Government owned healthcare organizations. d. Faith-based
owned healthcare organizations.
Answer:
a. Publicly owned healthcare organizations.
Question:
Which of the following is an Example of a capital expenditure? a. Land that is purchased for resale.
b. Surgical equipment with a useful life of six months. c. A building with a useful life of 20 years. d.
Medical supplies used for patient care.
Answer:
c. A building with a useful life of 20 years.
Question:
What is the correct order of stages for accomplishing organization change? a. Identifying, planning,
implementation, evaluation. b. Planning, identifying, evaluation, implementation. c. Evaluation,
planning, implementation, identifying. d. Planning, evaluation, identifying, implementation.
Answer:
a. Identifying, planning, implementation, evaluation.
Question:
,Boards make better strategic decisions if they use information that is: a. Readily available on special
board website. b. Generated from computer studies of departmental activity reports. c. Summarized
in graphs for better understanding. d. Focused on measurable outcomes of service quality and
economic vitality.
Answer:
d. Focused on measurable outcomes of service quality and economic vitality.
Question:
The central role of the health services organization board includes all of the following: a. Setting the
strategic plan and service values of the organization. b. Support for assessing changing market
needs. c. Support in managing important service programs or departments. d. Assuring the
recruitment, hire, support and reward of the CEO.
Answer:
c. Support in managing important service programs or departments
Question:
The first role of the governing body is to: a. Manage inputs of the healthcare organization to achieve
the output that are its goals. b. Recruit members who understand the health services field. c. Set
objectives and develop policy to guide the organization in achieving its mission. d. Develop the
operating plan and monitor departmental performance.
Answer:
c. Set objectives and develop policy to guide the organization in achieving its mission.
Question:
Internal members of the healthcare organization's governing body: a. Serve on an ad hoc basis and
are rarely voting members. b. Are kept to a minimum due to concerns regarding confidentiality. c.
Often include the CEO, medical director and CFO. d. Often include the executive staff in planning
and information management
Answer:
c. Often include the CEO, medical director and CFO.
, Question:
In assessing the advantage of using a focus group over a survey in evaluating a program, one could
say that focus groups: a. Are likely to use a larger sample size. b. Are more useful in designing
improvements to a program. c. Are more precise in designing improvements to a program. d. Are
useful only when maintaining objectivity is not important
Answer:
b. Are more useful in designing improvements to a program.
Question:
From a marketing viewpoint, the development of standards of practice, clinical pathways, clinical
guidelines and protocols can all be viewed as efforts to deal with which unique aspect of delivering
services: a. Inseparability. b. Intangibility. c. Heterogeneity. d. Perishability.
Answer:
c. Heterogeneity.
Question:
What purpose do market plans fulfill for the healthcare organization? a. Provide a business plan (or
plans) as a subset of the organization's marketing plan. b. Present general goals for the organization
to attain in the next three to five years. c. Develop promotion methods to be used in attaining the
organization's objectives. d. Provide specific objectives for utilization attainment the next fiscal
year.
Answer:
d. Provide specific objectives for utilization attainment the next fiscal year.
Question:
The five major functions of marketing are: a. Identifying markets, promoting the organization,
recruitment of providers, managing external relationships, patient selection. b. Identifying markets,
health promotion, managing external relationships, patient selection, attracting capable workers. c.
Identifying markets, promoting the organization, managing external relationship, convincing
patients to select the organization, attracting capable workers. d. Identifying markets, promoting the
organization, managing external relationships, strategic planning, physician recruitment.
Answer:
