FACHE ACHE BOG FINAL PAPER EXAM QUESTIONS ACCURATE ANSWERS FULL SOLUTION
Question:
Bundled pricing (paying a single fee for all services) for such services as total hip replacement or
coronary artery bypass surgery affects physician hospital relationships by: a. Reducing the need to
devote administrative effort to measuring outcomes and performance indicators. b. Putting the
physician and hospital at each other's throat fighting over the distribution of the fee c. Promoting
efforts to collaborate and integrate efforts to provide more efficient care. d. Guaranteeing that only
top quality physicians will be allowed to participate in such programs.
Answer:
c. Promoting efforts to collaborate and integrate efforts to provide more efficient care.
Question:
A healthcare executive is serving on the board of a community mental health center. The mental
health center board is evaluating proposals for inpatient psychiatric services. Proposals were
received from the executive's facility and several other facilities. The healthcare executive should: a.
Participate in the discussion and the vote if the benefits to the community outweigh possible
conflicts of interest. b. Not participate in the discussion or the vote. c. Declare a potential
conflict-of-interest and excuse himself or herself from participating in both the discussion and the
vote. d. Participate in the discussion but not vote on the proposals.
Answer:
d. Participate in the discussion but not vote on the proposals.
Question:
What is a primary reason for conducting continuing education for staff? a. Staff will think the
organization cares about them. b. There are significant short-term operating efficiencies. c. It is a
long-term commitment to the patient. d. The Joint Commission and NCQA required it.
Answer:
c. It is a long- term commitment to the patient.
,Question:
What is the first effect of demographic trends on a health services organization's strategic planning
process? a. Appraising financing sources and payment levels for programs. b. Establishing future
staff by type and estimating staffing levels. c. Determining the locations of delivery units for the
next period. d. Determining the range and types of services to be offered.
Answer:
d. Determining the range and types of services to be offered.
Question:
Managers who use their authority to greatly enhance their salaries, benefits, and accoutrements of
office may be causing a disbenefit to patients. This personal aggrandizement is known as self
dealing and can: a. Be seen most commonly in for-profit HMOs. b. Occur only in for-profit
organizations. c. Occur in any health service organization. d. Be seen only in non-health services
field charities.
Answer:
c. Occur in any health service organization.
Question:
The primary stimuli that causes educational programs to be made available to and required of staff
are the: a. Legal demands resulting from medical malpractice. b. Regulations issued by governments
at all levels. c. Demands and expectations of stakeholders. d. Increasingly stringent expectations of
consumers.
Answer:
c. Demands and expectations of stakeholders.
Question:
Research in behavioral science has consistently found that once basic needs are met, staff is
motivated most: a. By an incentive payment program. b. Only by a significant increase in salary. c.
By factors such as being kept informed. d. When performance sets them apart from the group.
Answer:
, c. By factors such as being kept informed.
Question:
Resource allocation in health services organizations involves balancing the needs of organization,
staff, and patients. However, the essential primary focus on patients can be met only if the: a.
Strategic planning process has been effective and thorough. b. Mission and vision statements are
appropriate to the task. c. Organizational culture makes a basic commitment to it. d. Basic needs of
the organization and staff are addressed first.
Answer:
d. Basic needs of the organization and staff are addressed first.
Question:
Which of the following best describes a healthcare organization's recognized service reputation that
has been earned over the long-term within its market? a. Soft assets. b. Market share. c. Brand
equity. d. Community perception.
Answer:
c. Brand equity.
Question:
Which technique would provide the most beneficial information to a healthcare organization about
customer satisfaction? a. Direct mail surveys. b. Mall intercepts. c. Focus groups. d. Competitor
analyses.
Answer:
a. Direct mail surveys.
Question:
You have been assigned to develop a marketing strategy for your organization. The most important
issue to consider is that the marketing strategy be: a. Broad-based. b. Customer-centered. c.
Accessible on the Internet. d. Short-term oriented.
Answer:
Question:
Bundled pricing (paying a single fee for all services) for such services as total hip replacement or
coronary artery bypass surgery affects physician hospital relationships by: a. Reducing the need to
devote administrative effort to measuring outcomes and performance indicators. b. Putting the
physician and hospital at each other's throat fighting over the distribution of the fee c. Promoting
efforts to collaborate and integrate efforts to provide more efficient care. d. Guaranteeing that only
top quality physicians will be allowed to participate in such programs.
Answer:
c. Promoting efforts to collaborate and integrate efforts to provide more efficient care.
Question:
A healthcare executive is serving on the board of a community mental health center. The mental
health center board is evaluating proposals for inpatient psychiatric services. Proposals were
received from the executive's facility and several other facilities. The healthcare executive should: a.
Participate in the discussion and the vote if the benefits to the community outweigh possible
conflicts of interest. b. Not participate in the discussion or the vote. c. Declare a potential
conflict-of-interest and excuse himself or herself from participating in both the discussion and the
vote. d. Participate in the discussion but not vote on the proposals.
Answer:
d. Participate in the discussion but not vote on the proposals.
Question:
What is a primary reason for conducting continuing education for staff? a. Staff will think the
organization cares about them. b. There are significant short-term operating efficiencies. c. It is a
long-term commitment to the patient. d. The Joint Commission and NCQA required it.
Answer:
c. It is a long- term commitment to the patient.
,Question:
What is the first effect of demographic trends on a health services organization's strategic planning
process? a. Appraising financing sources and payment levels for programs. b. Establishing future
staff by type and estimating staffing levels. c. Determining the locations of delivery units for the
next period. d. Determining the range and types of services to be offered.
Answer:
d. Determining the range and types of services to be offered.
Question:
Managers who use their authority to greatly enhance their salaries, benefits, and accoutrements of
office may be causing a disbenefit to patients. This personal aggrandizement is known as self
dealing and can: a. Be seen most commonly in for-profit HMOs. b. Occur only in for-profit
organizations. c. Occur in any health service organization. d. Be seen only in non-health services
field charities.
Answer:
c. Occur in any health service organization.
Question:
The primary stimuli that causes educational programs to be made available to and required of staff
are the: a. Legal demands resulting from medical malpractice. b. Regulations issued by governments
at all levels. c. Demands and expectations of stakeholders. d. Increasingly stringent expectations of
consumers.
Answer:
c. Demands and expectations of stakeholders.
Question:
Research in behavioral science has consistently found that once basic needs are met, staff is
motivated most: a. By an incentive payment program. b. Only by a significant increase in salary. c.
By factors such as being kept informed. d. When performance sets them apart from the group.
Answer:
, c. By factors such as being kept informed.
Question:
Resource allocation in health services organizations involves balancing the needs of organization,
staff, and patients. However, the essential primary focus on patients can be met only if the: a.
Strategic planning process has been effective and thorough. b. Mission and vision statements are
appropriate to the task. c. Organizational culture makes a basic commitment to it. d. Basic needs of
the organization and staff are addressed first.
Answer:
d. Basic needs of the organization and staff are addressed first.
Question:
Which of the following best describes a healthcare organization's recognized service reputation that
has been earned over the long-term within its market? a. Soft assets. b. Market share. c. Brand
equity. d. Community perception.
Answer:
c. Brand equity.
Question:
Which technique would provide the most beneficial information to a healthcare organization about
customer satisfaction? a. Direct mail surveys. b. Mall intercepts. c. Focus groups. d. Competitor
analyses.
Answer:
a. Direct mail surveys.
Question:
You have been assigned to develop a marketing strategy for your organization. The most important
issue to consider is that the marketing strategy be: a. Broad-based. b. Customer-centered. c.
Accessible on the Internet. d. Short-term oriented.
Answer:
