CRCR (CERTIFIED REVENUE CYCLE
REPRESENTATIVE) PRACTICE EXAM PREP
WITH ACTUAL CORRECT QUESTIONS AND
VERIFIED DETAILED ANSWERS| CURRENTLY
TESTING VERSION | ALREADY GRADED
A+|NEWEST|EXPERT VERIFIED FOR
GUARANTEED PASS 2026/2027
The physician who wrote the order for service and is in charge of the patient's care is:
A. The patient's personal physician
B. The primary care physician
C. The attending physician
D. The Physician Patient Care Director
C. The attending physician
Pricing transparency is defined as readily available information on the price of
healthcare services, that together with other information, help define the value of those
consumers to:
A. Negotiate the cost of health plan premiums
B. Customize health care with a personally chosen mix of providers
C. Identify, compare, and choose providers that offer the desired level of value
D. Verify the cost of individual clinicians
C. Identify, compare, and choose providers that offer the desired level of value
The process of pre-registration ensures:
A. Accurate billing
B. Early and productive communication with any third party payer
C. That access staff will have the complete and valid information needed to finalize any
1|Page
,remaining pre0access activities
D. The patient arrives understanding their financial responsibilities
C. That access staff will have the complete and valid information needed to finalize any
remaining pre-access activities
The purpose of the ACA mandated Community Health Needs Assessment is:
A. To obtain the data needed to determine the local allocation of federal healthcare
funding
B. To identify significant health needs, prioritize those needs and identify resources to
address them
C. To provide community benefit outreach to those without insurance and who have not
had a physical within the past two years
D. To create health information databases, calibrated to local needs, and to improve
claims processing accuracy
B. To identify significant health needs, prioritize those needs and identify resources to
address them
Recognizing that health coverage is complicated and not all patients are able to
navigate this terrain, HFMA best practices specify that:
A. A representative of the health plan be included in the patient financial
responsibilities discussion
B. The patient accounts staff have someone assigned to research coverage on behalf of
patients
C. Patients should be given the opportunity to request a patient advocate, family
member, or other designee to help them in these discussions
D. patient coverage education may need to be provided by the health plan
C. Patients should be given the opportunity to request a patient advocate, family
member, or other designee to help them in these discussions
A recurring/series registration is characterized by:
A. The creation of one registration record for multiple days of service
B. The creation of multiple registrations for multiple services
2|Page
,C. The creation of one registration record per diagnosis per visit
D. The creation of multiple patient types for one date of service
A. The creation of one registration record for multiple days of service
Reimbursement and budget personnel actively model coding and reimbursement
changes that result from the coding are put in place to guard against:
A. Underpayments
B. Denials
C. Compliance fraud by "upcoding"
D. Chargemaster error
C. Compliance fraud by "upcoding"
The result of accurate census balancing on a daily basis is:
A. The overall accuracy of resource planning
B. The correct recording of room charges
C. The increased efficiency in treatment
D. Improved ability to plan nursing staff support services
B. The correct recording of room charges
Revenue cycle activities occurring at the point-of-service include all of the following
EXCEPT:
A. The provision of case management and discharge planning services
B. Providing charges to the third-party payer as they are incurred
C. The generation of charges
D. The monitoring of charges
A. The provision of case management and discharge planning services
Scheduled procedures routinely include:
A. Physician notification that scheduling is complete
B. Patient preparation instructions
C. Information on financial obligations
D. The scheduler's name and contact information
3|Page
, B. Patient preparation instructions
The soft cost of a dissatisfied customer is:
A. The "cost" of staff providing extra attention in trying to perform service recovery
B. The customer passing on information about their negative experience to potential
patients or through social media channels
C. A potentially negative treatment environment due to patient hostility
D. Lowered quality outcomes for the dissatisfied patient
B. The customer passing on information about their negative experience to potential
patients or through social media channels
Successful account resolution beings with:
A. Educating patients on their estimated financial responsibility
B. Collecting all deductibles and copayments during the pre-service stage
C. Accurate documentation of services
D. Patient compliance with the course of treatment
A. Educating patients on their estimated financial responsibility
A successful pre-registration program:
A. Helps the patient feel welcome
B. Identifies clearly what information must be gathered including demographic data,
insurance data, and financial information
C. Thoroughly discusses the patient's financial obligation
D. Collects patient deductibles and co-pays
B. Identifies clearly what information must be gathered including demographic data,
insurance data, and financial information
Telemed seeks to improve a patient's health by:
A. Permitting two-way, real time interactive communication between the patient, and
the clinical professional
B. Using high-compression fiber optics to transmit medical data
C. Providing relevant, on-demand consumer medical education
D. Providing physician access to the most current medical research
4|Page
REPRESENTATIVE) PRACTICE EXAM PREP
WITH ACTUAL CORRECT QUESTIONS AND
VERIFIED DETAILED ANSWERS| CURRENTLY
TESTING VERSION | ALREADY GRADED
A+|NEWEST|EXPERT VERIFIED FOR
GUARANTEED PASS 2026/2027
The physician who wrote the order for service and is in charge of the patient's care is:
A. The patient's personal physician
B. The primary care physician
C. The attending physician
D. The Physician Patient Care Director
C. The attending physician
Pricing transparency is defined as readily available information on the price of
healthcare services, that together with other information, help define the value of those
consumers to:
A. Negotiate the cost of health plan premiums
B. Customize health care with a personally chosen mix of providers
C. Identify, compare, and choose providers that offer the desired level of value
D. Verify the cost of individual clinicians
C. Identify, compare, and choose providers that offer the desired level of value
The process of pre-registration ensures:
A. Accurate billing
B. Early and productive communication with any third party payer
C. That access staff will have the complete and valid information needed to finalize any
1|Page
,remaining pre0access activities
D. The patient arrives understanding their financial responsibilities
C. That access staff will have the complete and valid information needed to finalize any
remaining pre-access activities
The purpose of the ACA mandated Community Health Needs Assessment is:
A. To obtain the data needed to determine the local allocation of federal healthcare
funding
B. To identify significant health needs, prioritize those needs and identify resources to
address them
C. To provide community benefit outreach to those without insurance and who have not
had a physical within the past two years
D. To create health information databases, calibrated to local needs, and to improve
claims processing accuracy
B. To identify significant health needs, prioritize those needs and identify resources to
address them
Recognizing that health coverage is complicated and not all patients are able to
navigate this terrain, HFMA best practices specify that:
A. A representative of the health plan be included in the patient financial
responsibilities discussion
B. The patient accounts staff have someone assigned to research coverage on behalf of
patients
C. Patients should be given the opportunity to request a patient advocate, family
member, or other designee to help them in these discussions
D. patient coverage education may need to be provided by the health plan
C. Patients should be given the opportunity to request a patient advocate, family
member, or other designee to help them in these discussions
A recurring/series registration is characterized by:
A. The creation of one registration record for multiple days of service
B. The creation of multiple registrations for multiple services
2|Page
,C. The creation of one registration record per diagnosis per visit
D. The creation of multiple patient types for one date of service
A. The creation of one registration record for multiple days of service
Reimbursement and budget personnel actively model coding and reimbursement
changes that result from the coding are put in place to guard against:
A. Underpayments
B. Denials
C. Compliance fraud by "upcoding"
D. Chargemaster error
C. Compliance fraud by "upcoding"
The result of accurate census balancing on a daily basis is:
A. The overall accuracy of resource planning
B. The correct recording of room charges
C. The increased efficiency in treatment
D. Improved ability to plan nursing staff support services
B. The correct recording of room charges
Revenue cycle activities occurring at the point-of-service include all of the following
EXCEPT:
A. The provision of case management and discharge planning services
B. Providing charges to the third-party payer as they are incurred
C. The generation of charges
D. The monitoring of charges
A. The provision of case management and discharge planning services
Scheduled procedures routinely include:
A. Physician notification that scheduling is complete
B. Patient preparation instructions
C. Information on financial obligations
D. The scheduler's name and contact information
3|Page
, B. Patient preparation instructions
The soft cost of a dissatisfied customer is:
A. The "cost" of staff providing extra attention in trying to perform service recovery
B. The customer passing on information about their negative experience to potential
patients or through social media channels
C. A potentially negative treatment environment due to patient hostility
D. Lowered quality outcomes for the dissatisfied patient
B. The customer passing on information about their negative experience to potential
patients or through social media channels
Successful account resolution beings with:
A. Educating patients on their estimated financial responsibility
B. Collecting all deductibles and copayments during the pre-service stage
C. Accurate documentation of services
D. Patient compliance with the course of treatment
A. Educating patients on their estimated financial responsibility
A successful pre-registration program:
A. Helps the patient feel welcome
B. Identifies clearly what information must be gathered including demographic data,
insurance data, and financial information
C. Thoroughly discusses the patient's financial obligation
D. Collects patient deductibles and co-pays
B. Identifies clearly what information must be gathered including demographic data,
insurance data, and financial information
Telemed seeks to improve a patient's health by:
A. Permitting two-way, real time interactive communication between the patient, and
the clinical professional
B. Using high-compression fiber optics to transmit medical data
C. Providing relevant, on-demand consumer medical education
D. Providing physician access to the most current medical research
4|Page
