CAM -Certified Apartment Manager Question and
Answer [2026] | UPDATED ACTUAL Exam | A+
Verified
• What is the cost of turnover when a resident leaves a community? -✓✓ • The cost
of turnover is generally more then 1-2 months rent per
move out.
• What are the 5 techniques to building rapport? -✓✓ • Express a genuine interest
in the other person.
• Be genuinely friendly
• Create physical rapport
• Be an active listener
• Seek agreement
• What are the 10 techniques for dealing with people from different cultures? -✓✓
• Know it's all right to notice the cultural differences between people
• Resist the temptation to stereotype
• Do not lump groups together
• A foreign accent does not indicate the speaker is uneducated or
cannot understand you.
• Non-native speaker of English may sound rude and demanding
when they do not intend to
• Choose your vocabulary carefully
• Avoid negative phrasing
• Watch for signs that you have not been understood
• Participate in the communication process
,• Take time to build relationships slowly
• Explain the benefit of building relationships with residents. -✓✓ • Building
relationships with residents' results in high occupancy
rates. When residents feel connected to the community, they are
less likely to move.
• Who should complete an application? -✓✓ • The application is completed by the
prospective resident.
• Explain the effects of the Fair Credit Reporting Act (FCRA) and Fair and
Accurate Credit Transaction Act (FACTA) on the applicant screening
process. -✓✓ • FCRA protects the privacy and insures the accuracy of consumer
report information and guarantees that the information supplied by
consumer reporting agencies is as accurate as possible.
• FACTA reauthorizes FCRA and addresses consumer concerns
about identity theft and gives consumers the right to limit how
businesses can use their non-public personal information.
• What are the three possible outcomes of the screening process and how is
each handled? -✓✓ • Approved - send an approval letter, and notify the person by
telephone.
• Approved with conditions - send an approval letter explaining the
conditions of the approval, and immediately telephone the person
to explain the status of his or her application.
• Denied - call the applicant to let him or her know the status of the
, application, and immediately send a denial letter that includes the
contact information (name, address and phone number) for the
credit reporting agency (CRA) that provided the adverse credit
information.
• What are considered to be acceptable sources of documentation to use for
income verification? -✓✓ • Most recent year's tax record
• Three (3) most recent bank statements
• Most recent pay stubs
• Define a lease -✓✓ A lease is a legally enforceable contract that grants a resident
the
rights and responsibilities of possession and use of an apartment
for a specified period of time. It is often referred to as a rental
agreement.
• What are the benefits of training the staff on taking service orders? -✓✓ • Studies
have shown that service technicians waste up to 2 hours
each day deciphering incomplete work orders. Completing service
requests result in resident satisfaction and increase in Net
Operating Income (NOI).
• What are some examples of emergency service requests and how should
they be requested -✓✓ Examples of emergency service requests include:
• no electricity
• no plumbing or water throughout the apartment house
Answer [2026] | UPDATED ACTUAL Exam | A+
Verified
• What is the cost of turnover when a resident leaves a community? -✓✓ • The cost
of turnover is generally more then 1-2 months rent per
move out.
• What are the 5 techniques to building rapport? -✓✓ • Express a genuine interest
in the other person.
• Be genuinely friendly
• Create physical rapport
• Be an active listener
• Seek agreement
• What are the 10 techniques for dealing with people from different cultures? -✓✓
• Know it's all right to notice the cultural differences between people
• Resist the temptation to stereotype
• Do not lump groups together
• A foreign accent does not indicate the speaker is uneducated or
cannot understand you.
• Non-native speaker of English may sound rude and demanding
when they do not intend to
• Choose your vocabulary carefully
• Avoid negative phrasing
• Watch for signs that you have not been understood
• Participate in the communication process
,• Take time to build relationships slowly
• Explain the benefit of building relationships with residents. -✓✓ • Building
relationships with residents' results in high occupancy
rates. When residents feel connected to the community, they are
less likely to move.
• Who should complete an application? -✓✓ • The application is completed by the
prospective resident.
• Explain the effects of the Fair Credit Reporting Act (FCRA) and Fair and
Accurate Credit Transaction Act (FACTA) on the applicant screening
process. -✓✓ • FCRA protects the privacy and insures the accuracy of consumer
report information and guarantees that the information supplied by
consumer reporting agencies is as accurate as possible.
• FACTA reauthorizes FCRA and addresses consumer concerns
about identity theft and gives consumers the right to limit how
businesses can use their non-public personal information.
• What are the three possible outcomes of the screening process and how is
each handled? -✓✓ • Approved - send an approval letter, and notify the person by
telephone.
• Approved with conditions - send an approval letter explaining the
conditions of the approval, and immediately telephone the person
to explain the status of his or her application.
• Denied - call the applicant to let him or her know the status of the
, application, and immediately send a denial letter that includes the
contact information (name, address and phone number) for the
credit reporting agency (CRA) that provided the adverse credit
information.
• What are considered to be acceptable sources of documentation to use for
income verification? -✓✓ • Most recent year's tax record
• Three (3) most recent bank statements
• Most recent pay stubs
• Define a lease -✓✓ A lease is a legally enforceable contract that grants a resident
the
rights and responsibilities of possession and use of an apartment
for a specified period of time. It is often referred to as a rental
agreement.
• What are the benefits of training the staff on taking service orders? -✓✓ • Studies
have shown that service technicians waste up to 2 hours
each day deciphering incomplete work orders. Completing service
requests result in resident satisfaction and increase in Net
Operating Income (NOI).
• What are some examples of emergency service requests and how should
they be requested -✓✓ Examples of emergency service requests include:
• no electricity
• no plumbing or water throughout the apartment house
