NURS 3325 MODULE 2 QUIZ EXAM SCRIPT
SOLVED QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ A nurse manager is experiencing poor staff morale on her unit.
While participating in a baccalaureate course, the nurse manager had
learned that one of the reasons nurses lack power today is probably
because of the past. In the early decades of the profession, nurses
lacked power because:
a. Nurses freely chose to defer to physicians and administrators with
more education.
b. Women lacked legal, social, and political power because of legal
and cultural barriers.
c. The first nursing licensure laws prohibited nurses from making
most decisions.
d. Nurses astutely recognized the risks of grabbing too much power
too soon. Answer: B
◉ Nurses who engage in in-fighting, seek physician support against
nursing colleagues, and avoid membership in nursing organizations:
a. Refuse to believe that they are acting like members of groups that
suffer socioeconomic oppression.
b. Do not understand how their failure to exercise power can limit the
power of the whole profession.
,c. Purposefully choose to exercise their power in the workplace
through indirect means.
d. Suffer from learned helplessness as a result of abuse by powerful
nurse executives. Answer: B
◉ A nurse belongs to several professional organizations, serving on a
state-level committee of one group and on two task forces at work.
The nurse is committed to a range of health issues. This nurse
exemplifies which level of political activism in nursing?
a. Gladiator
b. Buy-in
c. Self-interest
d. Political sophistication Answer: D
◉ A manager relies on his director (immediate supervisor) for advice
about enrolling in graduate school to prepare for a career as a nurse
executive. The director may exercise what kinds of power in the
relationship with the manager in this advisory situation?
a. Expert, coercive, and referent
b. Reward, connection, and information
c. Referent, expert, and information
d. Reward, referent, and information Answer: C
◉ A nurse manager must implement a 2% budget cut on the nursing
unit. Which approach should the manager use to most effectively
empower the staff of the unit?
,a. Discuss the guidelines for the budget cuts with the staff, making the
decisions with those who participate.
b. Inform the staff of the budget cuts in a series of small group
meetings, and accept their ideas in writing only.
c. Provide the staff with handouts about the budget cuts, and let them
make recommendations in writing.
d. Hold a series of mandatory meetings on the budget cuts, asking
staff for ideas on the cuts. Answer: A
◉ During orientation of new nurse managers, the chief nursing officer
stresses strategies that help nurse managers to achieve a powerful
image. Which groups of behaviors best contribute to a powerful
image for the nurse manager?
a. Greeting patients, families, and colleagues with a handshake and a
smile; listening carefully when problems arise
b. For men, no facial hair, always wearing a suit and tie; for women,
always wearing a suit and high-heeled shoes
c. Maintaining a soft voice during times of conflict; making unbroken
eye contact during interactions
d. Smiling all the time; always wearing a suit and carrying a briefcase;
women should wear no jewelry Answer: A
◉ Two nurses approach their manager about a conflict regarding the
next month's schedule. The nurses are talking loudly and at the same
time. The manager most effectively uses communication skills to
resolve the conflict by:
a. Taking both nurses aside, separately and then together, and charging
them with resolving the problem without her direct intervention.
, b. Listening to each nurse speak to the other without interruption and
asking clarifying questions to help them resolve the issue themselves.
c. Separating the nurses, instructing each to decide how the problem
can be resolved, and meeting with them the next day.
d. Calling an emergency scheduling committee meeting and asking
volunteers to resolve the conflict between the two nurses. Answer: B
◉ A nurse manager recognizes the need to expand her professional
network as she begins a job search for a middle-management position.
Which of the following actions is least likely to expand her job-
searching network?
a. Reviewing her address book or card file for names and phone
numbers of former colleagues who are now in middle-management
positions
b. Making an appointment to meet with a former instructor from her
graduate program in nursing administration
c. Making a long overdue return call to a former colleague who is
now a chief nurse executive
d. Attending a state-level conference for nurse managers and
executives and attending informal luncheons and receptions Answer:
C
◉ A staff nurse asks the nurse manager for a few days off for personal
reasons. The nurse manager turns in the request to the human
resources office with a note indicating that the staff nurse has
demonstrated excellent working skills and is a valued employee. The
nurse manager has used the influence of her position to help this staff
member. Influence is the process of:
SOLVED QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ A nurse manager is experiencing poor staff morale on her unit.
While participating in a baccalaureate course, the nurse manager had
learned that one of the reasons nurses lack power today is probably
because of the past. In the early decades of the profession, nurses
lacked power because:
a. Nurses freely chose to defer to physicians and administrators with
more education.
b. Women lacked legal, social, and political power because of legal
and cultural barriers.
c. The first nursing licensure laws prohibited nurses from making
most decisions.
d. Nurses astutely recognized the risks of grabbing too much power
too soon. Answer: B
◉ Nurses who engage in in-fighting, seek physician support against
nursing colleagues, and avoid membership in nursing organizations:
a. Refuse to believe that they are acting like members of groups that
suffer socioeconomic oppression.
b. Do not understand how their failure to exercise power can limit the
power of the whole profession.
,c. Purposefully choose to exercise their power in the workplace
through indirect means.
d. Suffer from learned helplessness as a result of abuse by powerful
nurse executives. Answer: B
◉ A nurse belongs to several professional organizations, serving on a
state-level committee of one group and on two task forces at work.
The nurse is committed to a range of health issues. This nurse
exemplifies which level of political activism in nursing?
a. Gladiator
b. Buy-in
c. Self-interest
d. Political sophistication Answer: D
◉ A manager relies on his director (immediate supervisor) for advice
about enrolling in graduate school to prepare for a career as a nurse
executive. The director may exercise what kinds of power in the
relationship with the manager in this advisory situation?
a. Expert, coercive, and referent
b. Reward, connection, and information
c. Referent, expert, and information
d. Reward, referent, and information Answer: C
◉ A nurse manager must implement a 2% budget cut on the nursing
unit. Which approach should the manager use to most effectively
empower the staff of the unit?
,a. Discuss the guidelines for the budget cuts with the staff, making the
decisions with those who participate.
b. Inform the staff of the budget cuts in a series of small group
meetings, and accept their ideas in writing only.
c. Provide the staff with handouts about the budget cuts, and let them
make recommendations in writing.
d. Hold a series of mandatory meetings on the budget cuts, asking
staff for ideas on the cuts. Answer: A
◉ During orientation of new nurse managers, the chief nursing officer
stresses strategies that help nurse managers to achieve a powerful
image. Which groups of behaviors best contribute to a powerful
image for the nurse manager?
a. Greeting patients, families, and colleagues with a handshake and a
smile; listening carefully when problems arise
b. For men, no facial hair, always wearing a suit and tie; for women,
always wearing a suit and high-heeled shoes
c. Maintaining a soft voice during times of conflict; making unbroken
eye contact during interactions
d. Smiling all the time; always wearing a suit and carrying a briefcase;
women should wear no jewelry Answer: A
◉ Two nurses approach their manager about a conflict regarding the
next month's schedule. The nurses are talking loudly and at the same
time. The manager most effectively uses communication skills to
resolve the conflict by:
a. Taking both nurses aside, separately and then together, and charging
them with resolving the problem without her direct intervention.
, b. Listening to each nurse speak to the other without interruption and
asking clarifying questions to help them resolve the issue themselves.
c. Separating the nurses, instructing each to decide how the problem
can be resolved, and meeting with them the next day.
d. Calling an emergency scheduling committee meeting and asking
volunteers to resolve the conflict between the two nurses. Answer: B
◉ A nurse manager recognizes the need to expand her professional
network as she begins a job search for a middle-management position.
Which of the following actions is least likely to expand her job-
searching network?
a. Reviewing her address book or card file for names and phone
numbers of former colleagues who are now in middle-management
positions
b. Making an appointment to meet with a former instructor from her
graduate program in nursing administration
c. Making a long overdue return call to a former colleague who is
now a chief nurse executive
d. Attending a state-level conference for nurse managers and
executives and attending informal luncheons and receptions Answer:
C
◉ A staff nurse asks the nurse manager for a few days off for personal
reasons. The nurse manager turns in the request to the human
resources office with a note indicating that the staff nurse has
demonstrated excellent working skills and is a valued employee. The
nurse manager has used the influence of her position to help this staff
member. Influence is the process of:
