WGU D072 FUNDAMENTALS FOR SUCCESS
IN BUSINESS EXAM STUDY GUIDE WITH
TESTED QUESTIONS AND CORRECT
ANSWERS
◉ Ability. Answer: Possession of the means or skill to do something
◉ Active listening. Answer: Giving the sender full, undisturbed
attention with the intention of fully receiving his or her message
◉ aggressive communicator. Answer: Forceful communication style
often carried out in a loud and hostile manner
◉ assertive communicator. Answer: Productive communication style
used by those who express their ideas while listening attentively to
others
◉ Attraction-selection-attrition (A-S-A). Answer: A theory holding
that (1) individuals are attracted to organizations whose members are
similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who
possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
, ◉ Attrition. Answer: The unpredictable and uncontrollable but normal
reduction of work force due to resignations, retirement, sickness, or
death
◉ Autocratic style. Answer: Leadership style that keeps close control
over subordinates and does not seek much input from others
◉ barrier to effective communication. Answer: Factor that prevents
the receiver from receiving and understanding the message accurately
◉ Behavioral Event Interviews. Answer: Guided interview questions
where individuals describe their thoughts and feelings during specific
situations and a coach helps establish a development plan
◉ channel. Answer: Means of passing information from sender to
recipient, such as via face-to-face meeting or telephone call
◉ code of ethics. Answer: Guide that publicly sets out an
organization's key values and ethical obligations
◉ Coercive power. Answer: Ability to take something away or punish
someone for noncompliance
◉ Communication. Answer: Sharing understanding and meaning via
oral, nonverbal, and written forms
IN BUSINESS EXAM STUDY GUIDE WITH
TESTED QUESTIONS AND CORRECT
ANSWERS
◉ Ability. Answer: Possession of the means or skill to do something
◉ Active listening. Answer: Giving the sender full, undisturbed
attention with the intention of fully receiving his or her message
◉ aggressive communicator. Answer: Forceful communication style
often carried out in a loud and hostile manner
◉ assertive communicator. Answer: Productive communication style
used by those who express their ideas while listening attentively to
others
◉ Attraction-selection-attrition (A-S-A). Answer: A theory holding
that (1) individuals are attracted to organizations whose members are
similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who
possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
, ◉ Attrition. Answer: The unpredictable and uncontrollable but normal
reduction of work force due to resignations, retirement, sickness, or
death
◉ Autocratic style. Answer: Leadership style that keeps close control
over subordinates and does not seek much input from others
◉ barrier to effective communication. Answer: Factor that prevents
the receiver from receiving and understanding the message accurately
◉ Behavioral Event Interviews. Answer: Guided interview questions
where individuals describe their thoughts and feelings during specific
situations and a coach helps establish a development plan
◉ channel. Answer: Means of passing information from sender to
recipient, such as via face-to-face meeting or telephone call
◉ code of ethics. Answer: Guide that publicly sets out an
organization's key values and ethical obligations
◉ Coercive power. Answer: Ability to take something away or punish
someone for noncompliance
◉ Communication. Answer: Sharing understanding and meaning via
oral, nonverbal, and written forms
