WELLCARE MASTERY ACTUAL TEST PAPER
ACCURATE QUESTIONS AND CORRECT
ANSWERS GRADED APLUS
●● Enrollment applications must be received by Wellcare no later than
___ calendar day(s) following receipt from the beneficiary.
Answer: 1
●● Which elements are available as part of Wellcare's Sales Support
model?
Answer: All of these
●● Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums
Answer: False
●● Prior to completing the enrollment form, broker/agents should
always confirm the beneficiary's primary care provider (PCP) and/or
specialists
Answer: True
,●● At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course
Answer: True
●● Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a
Answer: Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
●● A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan.
Answer: False
●● Wellcare does not need to be informed of all marketing/sales events
at which plans or materials will be presented or distributed (formaland
informal).
Answer: False
●● Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use.
Answer: True
,●● CustomPoint sales material order dates will be posted on
Wellcare.com
Answer: False
●● The online Centene Workbench self-service portal enables you to
Answer: All of these
●● The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be:
Answer: Included in any marketing materials, including print materials
and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of communication
(regardless of content).
●● Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench.
, Answer: All of these
●● Which of the following is not an example of Protected Health
Information (PHI)?
Answer: Library Card
●● When a paper SOA form is used, it must be completed __________
hosting the sales presentation.
Answer: 48 Hours prior to
●● Ascend is a fast, easy, and compliant way for brokers/agents to
submit agent-assisted electronic enrollments.
Answer: True
●● When explaining the provider network for D-SNPs and C-SNPs:
Answer: Avoid submitting applications with no primary care provider
(PCP) to assist these higher-risk members.
If a member is not connected to a primary care provider (PCP), we
should always encourage and assist with connecting them with an in-
network doctor
●● If a requested effective date is available for the special election
period being selected, ensure you are requesting a date within the correct
ACCURATE QUESTIONS AND CORRECT
ANSWERS GRADED APLUS
●● Enrollment applications must be received by Wellcare no later than
___ calendar day(s) following receipt from the beneficiary.
Answer: 1
●● Which elements are available as part of Wellcare's Sales Support
model?
Answer: All of these
●● Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums
Answer: False
●● Prior to completing the enrollment form, broker/agents should
always confirm the beneficiary's primary care provider (PCP) and/or
specialists
Answer: True
,●● At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course
Answer: True
●● Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a
Answer: Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
●● A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan.
Answer: False
●● Wellcare does not need to be informed of all marketing/sales events
at which plans or materials will be presented or distributed (formaland
informal).
Answer: False
●● Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use.
Answer: True
,●● CustomPoint sales material order dates will be posted on
Wellcare.com
Answer: False
●● The online Centene Workbench self-service portal enables you to
Answer: All of these
●● The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be:
Answer: Included in any marketing materials, including print materials
and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of communication
(regardless of content).
●● Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench.
, Answer: All of these
●● Which of the following is not an example of Protected Health
Information (PHI)?
Answer: Library Card
●● When a paper SOA form is used, it must be completed __________
hosting the sales presentation.
Answer: 48 Hours prior to
●● Ascend is a fast, easy, and compliant way for brokers/agents to
submit agent-assisted electronic enrollments.
Answer: True
●● When explaining the provider network for D-SNPs and C-SNPs:
Answer: Avoid submitting applications with no primary care provider
(PCP) to assist these higher-risk members.
If a member is not connected to a primary care provider (PCP), we
should always encourage and assist with connecting them with an in-
network doctor
●● If a requested effective date is available for the special election
period being selected, ensure you are requesting a date within the correct
