WELLCARE ACT CERTIFICATION
EVALUATION COMPLETE QUESTIONS AND
VERIFIED ANSWERS
●● Which elements are available as part of Wellcare's Sales Support
model?
Answer: All of these
●● Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums
Answer: False
●● Prior to completing the enrollment form, broker/agents should
always confirm the beneficiary's primary care provider (PCP) and/or
specialists
Answer: True
●● At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course
Answer: True
,●● Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a
Answer: Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
●● A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan.
Answer: False
●● Wellcare does not need to be informed of all marketing/sales events
at which plans or materials will be presented or distributed (formaland
informal).
Answer: False
●● Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use.
Answer: True
●● CustomPoint sales material order dates will be posted on
Wellcare.com
Answer: False
, ●● The online Centene Workbench self-service portal enables you to
Answer: All of these
●● The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be:
Answer: Included in any marketing materials, including print materials
and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of communication
(regardless of content).
●● Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench.
Answer: All of these
●● Which of the following is not an example of Protected Health
Information (PHI)?
Answer: Library Card
EVALUATION COMPLETE QUESTIONS AND
VERIFIED ANSWERS
●● Which elements are available as part of Wellcare's Sales Support
model?
Answer: All of these
●● Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums
Answer: False
●● Prior to completing the enrollment form, broker/agents should
always confirm the beneficiary's primary care provider (PCP) and/or
specialists
Answer: True
●● At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course
Answer: True
,●● Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a
Answer: Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
●● A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan.
Answer: False
●● Wellcare does not need to be informed of all marketing/sales events
at which plans or materials will be presented or distributed (formaland
informal).
Answer: False
●● Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use.
Answer: True
●● CustomPoint sales material order dates will be posted on
Wellcare.com
Answer: False
, ●● The online Centene Workbench self-service portal enables you to
Answer: All of these
●● The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be:
Answer: Included in any marketing materials, including print materials
and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of communication
(regardless of content).
●● Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench.
Answer: All of these
●● Which of the following is not an example of Protected Health
Information (PHI)?
Answer: Library Card
