Page 1 of 150
Michigan Collection Agency Manager License Exam
QUESTIONS AND VERIFIED ANSWERS WITH
RATIONALES JUST RELEASED
Michigan Collection Agency Manager License Exam Questions
10 MOST-TESTED EXAM COVERAGE AREAS
1. Michigan Collection Agency Licensing — manager licensing requirements, education,
experience, age, moral character, applications, examination, license display, renewal, and
manager responsibilities.
2. Collection Agency Operations — agency duties, manager supervision, proper collection
procedures, records, communications, handling accounts, and compliance responsibilities.
3. Michigan Occupational Code — prohibited acts, disciplinary actions, license violations,
penalties, consumer communications, disputes, verification, and agency conduct.
4. Consumer Communication Rules — proper contact with debtors, notices, disputed debts,
verification requests, location information, and communications with third parties.
5. Uniform Commercial Code (UCC) — basic principles involving contracts, negotiable instruments,
secured transactions, assignments, payment obligations, and collection-related commercial
documents.
6. Revised Judicature Act of 1961 — Michigan civil procedure, judgments, court actions,
enforcement concepts, garnishment, execution, and other collection-related judicial processes.
7. Debt Collection Practices — lawful collection methods, truthful representations,
documentation, payment arrangements, disputes, account ownership, and consumer rights.
8. Ethics and Professional Conduct — honesty, fairness, accurate statements, confidentiality,
proper employee supervision, conflicts of interest, and avoiding abusive practices.
9. Agency Records and Money Handling — accurate account records, payments, documentation,
authorization, reconciliation, and protection of consumer and creditor information.
10. Enforcement, Penalties, and Compliance — violations, investigations, disciplinary action, civil
remedies, license consequences, and manager responsibility for maintaining lawful operations.
1.
Which requirement must an applicant satisfy before Michigan can issue a collection agency manager
license under the current licensing law?
, Page 2 of 150
A. Complete one year of college
B. Complete at least six months of full-time collection experience
C. Work as a lawyer for six months
D. Complete a two-year apprenticeship
Answer: B
Rationale: Michigan requires at least six months of full-time experience in the collection of accounts for
manager licensure. (Michigan.gov)
2.
A person applies for a Michigan collection agency manager license but is only 17 years old. What should
happen?
A. The person may receive the license with parental approval
B. The person may receive the license after passing the examination
C. The person does not meet the minimum age requirement
D. The person may receive a temporary license
Answer: C
, Page 3 of 150
Rationale: Michigan law requires an applicant for a collection agency manager license to be at least 18
years old. (Michigan Legislature)
3.
Which examination provider currently administers the Michigan Collection Agency Manager
examination for the Department?
A. Pearson VUE
B. Prometric
C. PSI Services LLC
D. ETS
Answer: C
Rationale: Michigan identifies PSI Services LLC as the examination administrator for the collection
agency manager examination. (Michigan.gov)
4.
How many questions are included on the Michigan Collection Agency Manager examination according to
the current state licensing guide?
, Page 4 of 150
A. 25 questions
B. 40 questions
C. 50 questions
D. 100 questions
Answer: C
Rationale: The Michigan licensing guide states that the examination consists of 50 questions.
(Michigan.gov)
5.
How much time does the Michigan Collection Agency Manager examination allow a candidate to
complete its questions?
A. 30 minutes
B. 45 minutes
C. 60 minutes
D. 75 minutes
Answer: D
Michigan Collection Agency Manager License Exam
QUESTIONS AND VERIFIED ANSWERS WITH
RATIONALES JUST RELEASED
Michigan Collection Agency Manager License Exam Questions
10 MOST-TESTED EXAM COVERAGE AREAS
1. Michigan Collection Agency Licensing — manager licensing requirements, education,
experience, age, moral character, applications, examination, license display, renewal, and
manager responsibilities.
2. Collection Agency Operations — agency duties, manager supervision, proper collection
procedures, records, communications, handling accounts, and compliance responsibilities.
3. Michigan Occupational Code — prohibited acts, disciplinary actions, license violations,
penalties, consumer communications, disputes, verification, and agency conduct.
4. Consumer Communication Rules — proper contact with debtors, notices, disputed debts,
verification requests, location information, and communications with third parties.
5. Uniform Commercial Code (UCC) — basic principles involving contracts, negotiable instruments,
secured transactions, assignments, payment obligations, and collection-related commercial
documents.
6. Revised Judicature Act of 1961 — Michigan civil procedure, judgments, court actions,
enforcement concepts, garnishment, execution, and other collection-related judicial processes.
7. Debt Collection Practices — lawful collection methods, truthful representations,
documentation, payment arrangements, disputes, account ownership, and consumer rights.
8. Ethics and Professional Conduct — honesty, fairness, accurate statements, confidentiality,
proper employee supervision, conflicts of interest, and avoiding abusive practices.
9. Agency Records and Money Handling — accurate account records, payments, documentation,
authorization, reconciliation, and protection of consumer and creditor information.
10. Enforcement, Penalties, and Compliance — violations, investigations, disciplinary action, civil
remedies, license consequences, and manager responsibility for maintaining lawful operations.
1.
Which requirement must an applicant satisfy before Michigan can issue a collection agency manager
license under the current licensing law?
, Page 2 of 150
A. Complete one year of college
B. Complete at least six months of full-time collection experience
C. Work as a lawyer for six months
D. Complete a two-year apprenticeship
Answer: B
Rationale: Michigan requires at least six months of full-time experience in the collection of accounts for
manager licensure. (Michigan.gov)
2.
A person applies for a Michigan collection agency manager license but is only 17 years old. What should
happen?
A. The person may receive the license with parental approval
B. The person may receive the license after passing the examination
C. The person does not meet the minimum age requirement
D. The person may receive a temporary license
Answer: C
, Page 3 of 150
Rationale: Michigan law requires an applicant for a collection agency manager license to be at least 18
years old. (Michigan Legislature)
3.
Which examination provider currently administers the Michigan Collection Agency Manager
examination for the Department?
A. Pearson VUE
B. Prometric
C. PSI Services LLC
D. ETS
Answer: C
Rationale: Michigan identifies PSI Services LLC as the examination administrator for the collection
agency manager examination. (Michigan.gov)
4.
How many questions are included on the Michigan Collection Agency Manager examination according to
the current state licensing guide?
, Page 4 of 150
A. 25 questions
B. 40 questions
C. 50 questions
D. 100 questions
Answer: C
Rationale: The Michigan licensing guide states that the examination consists of 50 questions.
(Michigan.gov)
5.
How much time does the Michigan Collection Agency Manager examination allow a candidate to
complete its questions?
A. 30 minutes
B. 45 minutes
C. 60 minutes
D. 75 minutes
Answer: D
