CCMA Administrative Assisting Exam | 300 Verified Questions & Answers |
Pass with Confidence | Graded A+
Case Management Process- 9 processes - ANSWER Screening
Stratifying Risk
Assessing
Planning
Implementing
Following Up
Transitioning
Communication post-transition
Evaluation
Screening - ANSWER Patient information is reviewed to decide the patient's appropriateness for case
management services
Stratifying Risk - ANSWER Classifying clients into low, moderate or higher risk categories
Assessing - ANSWER A comprehensive, needs-based assessment to identify client's problems, needs
and interests
SMART acronym stands for - ANSWER Specific
Measurable
Achievable
Realistic
Timely
What is the acronym SMART used in relation to? - ANSWER identify attributes of effective goals
2 types of negotiation - ANSWER Aggressive/hardball
Cooperative
,Which type of negotiation is not recommended? - ANSWER Aggressive/hardball
What type of negotiation results in a win-win situation? - ANSWER Cooperative negotiation
activities of daily living (ADLs) -6 - ANSWER Bathing
Dressing
Toileting/continence
Transferring
Hygiene/grooming
Feeding
DEATH mneumonic - ANSWER ADLs:
Dressing/bathing
Eating
Ambulating
Toileting
Hygiene
IADLs - ANSWER 8 independent living skills more complex than ADLs
The 8 IADLs - ANSWER Shopping
Using the telephone
Paying bills/budgeting
Food prep
Housekeeping
Laundry
Using transportation
Handling medications
Patient Health Questionaire-2 (PHQ2) screens for? - ANSWER Pre-screens for depression
, If a client screens positive for depression with the PHQ2 they should be evaluated further with which
screening tool? - ANSWER Patient Health Questionaire 9
Patient Health Questionaire 9 - ANSWER Most common screening tool to identify depression
What does PHQ9 screen for and how? - ANSWER Screens for depression, asks client to rate
frequency of 9 problems occurring over the previous 2 weeks on a scale ranging 0 (not at all) to 3
(nearly every day).
Common reason for patient medication non compliance - ANSWER Cost
Options to assist in decreasing patient medication costs - ANSWER Medication samples from doc
office
Generic drug when appropriate
Co-pay assistance programs
Disease-specific financial assistance
Primary medication nonadherence - ANSWER Not filling prescriptions
Medication secondary nonadherence - ANSWER Not taking prescription as prescribed
When do many medication errors occur in relation to a patient's care? - ANSWER During patient
transitions in care
interdisciplinary team - ANSWER Group of healthcare professionals from various professional
disciplines who work together to manage the physical, psychological and spiritual needs of the
patient.
Life care planning - ANSWER A comprehensive care plan for the health needs of an individual who
has experienced a catastrophic injury or who has chronic healthcare needs
Vocational case manager purpose - ANSWER Assist employees to return to work as quickly as
possible
Pass with Confidence | Graded A+
Case Management Process- 9 processes - ANSWER Screening
Stratifying Risk
Assessing
Planning
Implementing
Following Up
Transitioning
Communication post-transition
Evaluation
Screening - ANSWER Patient information is reviewed to decide the patient's appropriateness for case
management services
Stratifying Risk - ANSWER Classifying clients into low, moderate or higher risk categories
Assessing - ANSWER A comprehensive, needs-based assessment to identify client's problems, needs
and interests
SMART acronym stands for - ANSWER Specific
Measurable
Achievable
Realistic
Timely
What is the acronym SMART used in relation to? - ANSWER identify attributes of effective goals
2 types of negotiation - ANSWER Aggressive/hardball
Cooperative
,Which type of negotiation is not recommended? - ANSWER Aggressive/hardball
What type of negotiation results in a win-win situation? - ANSWER Cooperative negotiation
activities of daily living (ADLs) -6 - ANSWER Bathing
Dressing
Toileting/continence
Transferring
Hygiene/grooming
Feeding
DEATH mneumonic - ANSWER ADLs:
Dressing/bathing
Eating
Ambulating
Toileting
Hygiene
IADLs - ANSWER 8 independent living skills more complex than ADLs
The 8 IADLs - ANSWER Shopping
Using the telephone
Paying bills/budgeting
Food prep
Housekeeping
Laundry
Using transportation
Handling medications
Patient Health Questionaire-2 (PHQ2) screens for? - ANSWER Pre-screens for depression
, If a client screens positive for depression with the PHQ2 they should be evaluated further with which
screening tool? - ANSWER Patient Health Questionaire 9
Patient Health Questionaire 9 - ANSWER Most common screening tool to identify depression
What does PHQ9 screen for and how? - ANSWER Screens for depression, asks client to rate
frequency of 9 problems occurring over the previous 2 weeks on a scale ranging 0 (not at all) to 3
(nearly every day).
Common reason for patient medication non compliance - ANSWER Cost
Options to assist in decreasing patient medication costs - ANSWER Medication samples from doc
office
Generic drug when appropriate
Co-pay assistance programs
Disease-specific financial assistance
Primary medication nonadherence - ANSWER Not filling prescriptions
Medication secondary nonadherence - ANSWER Not taking prescription as prescribed
When do many medication errors occur in relation to a patient's care? - ANSWER During patient
transitions in care
interdisciplinary team - ANSWER Group of healthcare professionals from various professional
disciplines who work together to manage the physical, psychological and spiritual needs of the
patient.
Life care planning - ANSWER A comprehensive care plan for the health needs of an individual who
has experienced a catastrophic injury or who has chronic healthcare needs
Vocational case manager purpose - ANSWER Assist employees to return to work as quickly as
possible
