SCM 300 DAVILA ASU UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS STUDY GUIDE

SCM 300 DAVILA ASU UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
STUDY GUIDE

●● Business Process
Answer: - any activity that takes an input, adds value, and provides an
output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear


●● Things to think about with changing business processes
Answer: - who will it affect
- how will it affect them
- will the customers dislike the change?


●● Good intentions
Answer: - goal oriented
- stakeholders considered
- outputs are desired


●● Reproducible Results

,Answer: - Documented and easily understood; adaptable


●● Measurable and manageable
Answer: - Entire system considered
- easy to identify problems
- accountability, good metrics


●● Bad Business Processes
Answer: - ambiguity
- Misalignment
- misscommunication


●● Ambiguity
Answer: - goals are not clearly understood
- laziness, hubris, lack of info


●● Misalignment
Answer: - goals and actions not in alignment


●● Miscommunication
Answer: - employees do not understood goals, processes

, ●● Operational Considerations
Answer: - Testing
- potential failure points in process
- server capacity


●● Departmental Concerns
Answer: Marketing - Customer, suppliers, product line, forecasting
Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt


●● Automation benefits
Answer: - lower cycle time
- checks and balances
- anonymity


●● Being a good consultant
Answer: - Data collection/Analysis
- Be Creative
- Have a long-term view
- Understand group/team dynamics
- Understand Business Imperatives
- Develop solutions and reccomendations