JOMC 486 EXAM 2 VERIFIED QUESTIONS
AND ANSWERS GUARANTEED TO PASS
●● Affective Conflict
Answer: Conflict that engenders strong emotions such as anger or
disgust.
●● Alternative Dispute Resolution
Answer: Methods to resolve conflict that both parties agree to without
involving litigation.
●● Ambient Impact
Answer: Collective deviant behavior that creates a hostile working
environment.
●● Arbitration
Answer: Both parties in a disagreement agree in advance to accept a
decision, and it is made by a neutral third party.
●● Avoiding
Answer: Conflict resolution approach where a person is low on their
own concerns and the concerns of others.
,●● (BATNA) Best Alternative to A Negotiated Agreement
Answer: An alternative that negotiators will accept if the negotiation
reaches an impasse and they can't get their ideal outcome.
●● Compromising
Answer: Conflict resolution approach that reflects a moderate concern
for the self and for others.
●● Conciliation
Answer: Calling in a neutral third party to attempt to resolve a conflict.
●● Conflict
Answer: "The process that begins when one party perceives that the
other has negatively affected, or is about to negatively affect, something
that he or she cares about."
●● Contingency Contract
Answer: Contracts that bridge concerns about future events that are
brought up during the negotiation, and they become part of the
agreement.
●● Deviant Behavior
Answer: "Aggression, bullying, harassment, incivility and social
undermining."
, ●● Direct Effects
Answer: Refers to when an employee is the target of a coworker's
deviant act.
●● Dominating
Answer: Conflict resolution approach where a person is high with
respect to their own concerns but low with respect to the concerns of
others.
●● Expanding Pie
Answer: Enlarging the pool of resources so that a negotiation can end in
a "win-win" agreement where both sides feel that they got the best
possible outcome.
●● Facilitation
Answer: When a leader intervenes to resolve a conflict.
●● Fixed Pie
Answer: When only a limited amount of goos are divided, and the goal
is to get the largest share.
●● Indirect Effects
AND ANSWERS GUARANTEED TO PASS
●● Affective Conflict
Answer: Conflict that engenders strong emotions such as anger or
disgust.
●● Alternative Dispute Resolution
Answer: Methods to resolve conflict that both parties agree to without
involving litigation.
●● Ambient Impact
Answer: Collective deviant behavior that creates a hostile working
environment.
●● Arbitration
Answer: Both parties in a disagreement agree in advance to accept a
decision, and it is made by a neutral third party.
●● Avoiding
Answer: Conflict resolution approach where a person is low on their
own concerns and the concerns of others.
,●● (BATNA) Best Alternative to A Negotiated Agreement
Answer: An alternative that negotiators will accept if the negotiation
reaches an impasse and they can't get their ideal outcome.
●● Compromising
Answer: Conflict resolution approach that reflects a moderate concern
for the self and for others.
●● Conciliation
Answer: Calling in a neutral third party to attempt to resolve a conflict.
●● Conflict
Answer: "The process that begins when one party perceives that the
other has negatively affected, or is about to negatively affect, something
that he or she cares about."
●● Contingency Contract
Answer: Contracts that bridge concerns about future events that are
brought up during the negotiation, and they become part of the
agreement.
●● Deviant Behavior
Answer: "Aggression, bullying, harassment, incivility and social
undermining."
, ●● Direct Effects
Answer: Refers to when an employee is the target of a coworker's
deviant act.
●● Dominating
Answer: Conflict resolution approach where a person is high with
respect to their own concerns but low with respect to the concerns of
others.
●● Expanding Pie
Answer: Enlarging the pool of resources so that a negotiation can end in
a "win-win" agreement where both sides feel that they got the best
possible outcome.
●● Facilitation
Answer: When a leader intervenes to resolve a conflict.
●● Fixed Pie
Answer: When only a limited amount of goos are divided, and the goal
is to get the largest share.
●● Indirect Effects
