1|Page
ITSM CIS Practice Questions And
100% Verified Answers 2026
In what table are Change records stored?
A. Change [change_task]
B. Change Request [rfc]
C. Change Request [change_request]
D. Change [change]
E. Change [task_change] - correct-answer - C. Change Request [change_request]
(Pg. 390)
Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3
days lead time. Your customer's change policy requires that changes be requested with 5 days
lead time.
How would you satisfy this requirement?
A. Update the Risk Property for Insufficient lead time
B. Update the Risk Assessment Matrix for Insufficient lead time
,2|Page
C. Update the Calculate Risk UI Action
D. Update the Risk Matrix for insufficient lead time
E. Update the Risk Condition for Insufficient lead time - correct-answer - E. Update the Risk
Condition for Insufficient lead time
How are Releases related to Projects?
A. Project tasks and Release tasks are interchangeable
B. Projects can be part of one or more releases
C. Project features are components of a release
D. Projects need to be completed before releases can be defined
E. Projects are used to do root cause analysis for releases - correct-answer - B. Projects can be
part of one or more releases
(Pg. 485)
What baseline Change Flows support the baseline Normal Change model?
A. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement
Change - Implementation tasks
,3|Page
B. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change -
Implementation tasks
C. Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change -
Implementation tasks
D. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change -
Implementation tasks - correct-answer - A. Change - Normal - Assess, Change - Normal -
Authorize, Change - Normal - Implement Change - Implementation tasks
(Pg. 444)
Which of the following Change Task Types are available by default? (Choose three.)
A. Planning
B. Testing
C. Review
D. Deployment
E. Verification - correct-answer - A. Planning
B. Testing
C. Review
, 4|Page
What is the Business Rule that triggers automatic group assignment on Incident, Problem or
Change requests?
A. Populate Assignment Group based on CI/SO
B. Auto-populate ITSM Assignment Groups
C. ITSM Assignment Lookup Rule
D. Automatic Assignment for ITSM - correct-answer - A. Populate Assignment Group based on
CI/SO
(Pg. 290)
In the CAB workbench, what are some ways the CAB manager can identify the Change requests
to be added to a particular meeting agenda? (Choose two.)
A. Change requests meeting different conditions, like Risk level or Type
B. Change requests planned within a certain date range
C. Use any of the options on the Agenda Criteria Tab
D. Change requests for a certain Change Flow Definition - correct-answer - A. Change requests
meeting different conditions, like Risk level or Type
B. Change requests planned within a certain date range
ITSM CIS Practice Questions And
100% Verified Answers 2026
In what table are Change records stored?
A. Change [change_task]
B. Change Request [rfc]
C. Change Request [change_request]
D. Change [change]
E. Change [task_change] - correct-answer - C. Change Request [change_request]
(Pg. 390)
Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3
days lead time. Your customer's change policy requires that changes be requested with 5 days
lead time.
How would you satisfy this requirement?
A. Update the Risk Property for Insufficient lead time
B. Update the Risk Assessment Matrix for Insufficient lead time
,2|Page
C. Update the Calculate Risk UI Action
D. Update the Risk Matrix for insufficient lead time
E. Update the Risk Condition for Insufficient lead time - correct-answer - E. Update the Risk
Condition for Insufficient lead time
How are Releases related to Projects?
A. Project tasks and Release tasks are interchangeable
B. Projects can be part of one or more releases
C. Project features are components of a release
D. Projects need to be completed before releases can be defined
E. Projects are used to do root cause analysis for releases - correct-answer - B. Projects can be
part of one or more releases
(Pg. 485)
What baseline Change Flows support the baseline Normal Change model?
A. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement
Change - Implementation tasks
,3|Page
B. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change -
Implementation tasks
C. Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change -
Implementation tasks
D. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change -
Implementation tasks - correct-answer - A. Change - Normal - Assess, Change - Normal -
Authorize, Change - Normal - Implement Change - Implementation tasks
(Pg. 444)
Which of the following Change Task Types are available by default? (Choose three.)
A. Planning
B. Testing
C. Review
D. Deployment
E. Verification - correct-answer - A. Planning
B. Testing
C. Review
, 4|Page
What is the Business Rule that triggers automatic group assignment on Incident, Problem or
Change requests?
A. Populate Assignment Group based on CI/SO
B. Auto-populate ITSM Assignment Groups
C. ITSM Assignment Lookup Rule
D. Automatic Assignment for ITSM - correct-answer - A. Populate Assignment Group based on
CI/SO
(Pg. 290)
In the CAB workbench, what are some ways the CAB manager can identify the Change requests
to be added to a particular meeting agenda? (Choose two.)
A. Change requests meeting different conditions, like Risk level or Type
B. Change requests planned within a certain date range
C. Use any of the options on the Agenda Criteria Tab
D. Change requests for a certain Change Flow Definition - correct-answer - A. Change requests
meeting different conditions, like Risk level or Type
B. Change requests planned within a certain date range
