APCO: Telecommunicator Test
Questions and Answers 2026 Edition.
The term PSAP stands for Public Safety Access Point - Answer False, Public Safety Answering
Point
Professionalism is defined by who you are, what you do, and how others perceive you - Answer
True
Ethics involves an individuals personal, professional, and organizational rules of conduct -
Answer True
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management - Answer False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety communications
systems - Answer True
Telephone books, maps, and cross reference directories are examples of PSAP informational
resources - Answer True
A policy is a guide to action and a procedure is a guide to thinking - Answer False, A policy is a
guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - Answer False
A question that can't be answered yes or no is an open ended question - Answer True
Restating a speakers main points in your own words is applying the active listening technique -
Answer False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - Answer False
An observation is based on assumptions and an inference is based on facts. - Answer False, An
observation is based on facts and an inference is based on assumptions
, Good customer service means treating callers with dilligence, consideration, and respect -
Answer True
Emergency calls only come in on emergency lines - Answer False
Giving legal advice and/or personal opinions is part of a telecommunicators job - Answer False
It's okay for a telecommunicator to rely on memory during info gathering - Answer False
An accurate description of weapons is critical info for response units - Answer True
The ALI is the calling party's telephone number and the ANI is the calling party's address and
dispatch info. - Answer False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers telephone
number and physical address - Answer True
Cordless telephones are considered part of the wireless telephone systems - Answer False
911 calls are selectively routed to the correct PSAP based on the MSAG - Answer True
The four basic operational methods for call routing are direct dispatch, call transfer, call relay,
and call referral - Answer True
PBX pinpoints the exact location of the caller. - Answer False, usually used in large building and
gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of the calling
phone - Answer False
Hand set based wireless location technology provides a location on GPS satellites - Answer
True
Emergency VoIP calls may come in over administrative lines - Answer True
Questions and Answers 2026 Edition.
The term PSAP stands for Public Safety Access Point - Answer False, Public Safety Answering
Point
Professionalism is defined by who you are, what you do, and how others perceive you - Answer
True
Ethics involves an individuals personal, professional, and organizational rules of conduct -
Answer True
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management - Answer False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety communications
systems - Answer True
Telephone books, maps, and cross reference directories are examples of PSAP informational
resources - Answer True
A policy is a guide to action and a procedure is a guide to thinking - Answer False, A policy is a
guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - Answer False
A question that can't be answered yes or no is an open ended question - Answer True
Restating a speakers main points in your own words is applying the active listening technique -
Answer False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - Answer False
An observation is based on assumptions and an inference is based on facts. - Answer False, An
observation is based on facts and an inference is based on assumptions
, Good customer service means treating callers with dilligence, consideration, and respect -
Answer True
Emergency calls only come in on emergency lines - Answer False
Giving legal advice and/or personal opinions is part of a telecommunicators job - Answer False
It's okay for a telecommunicator to rely on memory during info gathering - Answer False
An accurate description of weapons is critical info for response units - Answer True
The ALI is the calling party's telephone number and the ANI is the calling party's address and
dispatch info. - Answer False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers telephone
number and physical address - Answer True
Cordless telephones are considered part of the wireless telephone systems - Answer False
911 calls are selectively routed to the correct PSAP based on the MSAG - Answer True
The four basic operational methods for call routing are direct dispatch, call transfer, call relay,
and call referral - Answer True
PBX pinpoints the exact location of the caller. - Answer False, usually used in large building and
gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of the calling
phone - Answer False
Hand set based wireless location technology provides a location on GPS satellites - Answer
True
Emergency VoIP calls may come in over administrative lines - Answer True
