PUBLIX DELI KNOWLEDGE ACTUAL TEST
PAPER FULL QUESTIONS AND ACCURATE
ANSWERS GRADED APLUS
●● 5 Mission Commitments
Answer: Focus on Customer Value; Intolerance of Waste; Dedication to
dignity, value, and employment security; devotion to stewardship of
stockholders; involvement as citizens in the community.
●● Two Types of Customers
Answer: Internal and External
●● Internal Customer
Answer: other associates, vendors, suppliers, drivers, and store
management
●● External Customer
Answer: customers that shop in the store: exceed the expectations
prompt service, freshest product, education of customers.
●● Customer Value
,Answer: always look to add value to the role you play, carefully order
and handle product to prevent out of stock product and ensure product
quality
●● Intolerance of Waste
Answer: job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
●● Dedicated to the Dignity, Value, and Employment Security of our
associates
Answer: enhancing your role, adding your value and achieving tasks
quickly and efficiently and correctly adds to the security of employment
●● Devotion to Stewardship of Stockholders
Answer: following the standards and policies maximizing your sales and
profit
●● Involved as Responsible Citizens in our Communities
Answer: support community they are neighbors
●● Publix Guarantee
Answer: the promise and guarantee to provide premier customer service
and quality products to our customers
,●● The Publix Guarantee
Answer: " We will never knowingly disappoint you. If for any reason
your purchase does not give you complete satisfaction, the full purchase
price will be cheerfully refunded immediately upon request."
●● Our Strategy from Customers stand point
Answer: causing customers to say "I always shop at my Publix" by
providing premier service from friendly knowledgeable associates;
convenient, clean, pleasant, and excitable shopping experience; variety
of in stock product at competitive prices
●● Deli Team Focus Statement
Answer: Providing premier service by understanding and exceeding
needs, communicating the importance of training, create food safe work
environment, becoming the premier quality deli retailer
●● T.E.A.M
Answer: Together Everyone Achieves More
●● Roles in the Deli
Answer: Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility,
Cheese Specialist, Prepared Foods Specialist
●● Role of Manager
, Answer: Responsible for total operation of deli including associates,
production, profitability, and supporting deli RBU initiatives
●● Role of Deli Clerk
Answer: assisting customer, maintaining product levels, production and
sanitation, maintaining proper balances, operation and safety of
equipment, packaging sale products, special orders and trays, cleaning,
stocking, and answering phones
●● 5S process
Answer: the way to keep inventory organized, creates organization,
clean visual and support for the workplace
●● S1
Answer: Sort and Remove - sort through the existing and removing the
unnecessary by establishing backstroke Base inventory levels
●● S2
Answer: Shine - using opportunity to clean the workplace
●● S3
Answer: Set Locations and Visual Cues - setting locations for Base
Inventory items and creating signage to maintain the correct location
PAPER FULL QUESTIONS AND ACCURATE
ANSWERS GRADED APLUS
●● 5 Mission Commitments
Answer: Focus on Customer Value; Intolerance of Waste; Dedication to
dignity, value, and employment security; devotion to stewardship of
stockholders; involvement as citizens in the community.
●● Two Types of Customers
Answer: Internal and External
●● Internal Customer
Answer: other associates, vendors, suppliers, drivers, and store
management
●● External Customer
Answer: customers that shop in the store: exceed the expectations
prompt service, freshest product, education of customers.
●● Customer Value
,Answer: always look to add value to the role you play, carefully order
and handle product to prevent out of stock product and ensure product
quality
●● Intolerance of Waste
Answer: job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
●● Dedicated to the Dignity, Value, and Employment Security of our
associates
Answer: enhancing your role, adding your value and achieving tasks
quickly and efficiently and correctly adds to the security of employment
●● Devotion to Stewardship of Stockholders
Answer: following the standards and policies maximizing your sales and
profit
●● Involved as Responsible Citizens in our Communities
Answer: support community they are neighbors
●● Publix Guarantee
Answer: the promise and guarantee to provide premier customer service
and quality products to our customers
,●● The Publix Guarantee
Answer: " We will never knowingly disappoint you. If for any reason
your purchase does not give you complete satisfaction, the full purchase
price will be cheerfully refunded immediately upon request."
●● Our Strategy from Customers stand point
Answer: causing customers to say "I always shop at my Publix" by
providing premier service from friendly knowledgeable associates;
convenient, clean, pleasant, and excitable shopping experience; variety
of in stock product at competitive prices
●● Deli Team Focus Statement
Answer: Providing premier service by understanding and exceeding
needs, communicating the importance of training, create food safe work
environment, becoming the premier quality deli retailer
●● T.E.A.M
Answer: Together Everyone Achieves More
●● Roles in the Deli
Answer: Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility,
Cheese Specialist, Prepared Foods Specialist
●● Role of Manager
, Answer: Responsible for total operation of deli including associates,
production, profitability, and supporting deli RBU initiatives
●● Role of Deli Clerk
Answer: assisting customer, maintaining product levels, production and
sanitation, maintaining proper balances, operation and safety of
equipment, packaging sale products, special orders and trays, cleaning,
stocking, and answering phones
●● 5S process
Answer: the way to keep inventory organized, creates organization,
clean visual and support for the workplace
●● S1
Answer: Sort and Remove - sort through the existing and removing the
unnecessary by establishing backstroke Base inventory levels
●● S2
Answer: Shine - using opportunity to clean the workplace
●● S3
Answer: Set Locations and Visual Cues - setting locations for Base
Inventory items and creating signage to maintain the correct location
