PUBLIX DELI KNOWLEDGE UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPREHENSIVE STUDY GUIDE
●● 5 Mission Commitments
Answer: Focus on Customer Value; Intolerance of Waste; Dedication to
dignity, value, and employment security; devotion to stewardship of
stockholders; involvement as citizens in the community.
●● Two Types of Customers
Answer: Internal and External
●● Internal Customer
Answer: other associates, vendors, suppliers, drivers, and store
management
●● External Customer
Answer: customers that shop in the store: exceed the expectations
prompt service, freshest product, education of customers.
●● Customer Value
, Answer: always look to add value to the role you play, carefully order
and handle product to prevent out of stock product and ensure product
quality
●● Intolerance of Waste
Answer: job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
●● Dedicated to the Dignity, Value, and Employment Security of our
associates
Answer: enhancing your role, adding your value and achieving tasks
quickly and efficiently and correctly adds to the security of employment
●● Devotion to Stewardship of Stockholders
Answer: following the standards and policies maximizing your sales and
profit
●● Involved as Responsible Citizens in our Communities
Answer: support community they are neighbors
●● Publix Guarantee
Answer: the promise and guarantee to provide premier customer service
and quality products to our customers
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPREHENSIVE STUDY GUIDE
●● 5 Mission Commitments
Answer: Focus on Customer Value; Intolerance of Waste; Dedication to
dignity, value, and employment security; devotion to stewardship of
stockholders; involvement as citizens in the community.
●● Two Types of Customers
Answer: Internal and External
●● Internal Customer
Answer: other associates, vendors, suppliers, drivers, and store
management
●● External Customer
Answer: customers that shop in the store: exceed the expectations
prompt service, freshest product, education of customers.
●● Customer Value
, Answer: always look to add value to the role you play, carefully order
and handle product to prevent out of stock product and ensure product
quality
●● Intolerance of Waste
Answer: job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
●● Dedicated to the Dignity, Value, and Employment Security of our
associates
Answer: enhancing your role, adding your value and achieving tasks
quickly and efficiently and correctly adds to the security of employment
●● Devotion to Stewardship of Stockholders
Answer: following the standards and policies maximizing your sales and
profit
●● Involved as Responsible Citizens in our Communities
Answer: support community they are neighbors
●● Publix Guarantee
Answer: the promise and guarantee to provide premier customer service
and quality products to our customers
