IAHSS SUPERVISOR EXAMPREP UPDATED
COMPLETE QUESTIONS AND VERIFIED
SOLUTIONS
●● Definition of management
Answer: Getting work done through others
●● How do I get help?
Answer: 1. Do your homework = search for your answers first
2. Think strategically about who to ask
3. Prepare a good question
4. Be patient, kind, and professional
●● Life lessons
Answer: 1. The most effective and most respected people show initiative
and look for answers before relying on other people
2. Sometimes the person sitting next to you is the best source of
information
3. Even if your boss really likes you, do not bother him or her with
questions that you should be able to answer yourself
4. Do your homework, and let people know you've done your
homework, otherwise they just might ask you, "Did you do your
homework?"
,5. Make other people feel that their work is important, even if you are
not sure whether it is
6. Gratitude gains you a great deal of good will from others; adopting an
attitude of entitlement and being a jerk irritates others and may mean
you don't get the answers you need
7. Sometimes a short face-to-face meeting is the best way to get
questions answered, and the best way to get to know someone
8. Your time is valuable. So is theirs. People who schedule ahead of time
will get attention. People who don't may be ignored
9. Asking the right person, the right way, is the best way to get the right
answer and gain respect in the process
●● Types of managers
Answer: Top managers
Middle managers
First-line managers
Team leaders
●● Top managers
Answer: Responsible for:
-overall direction of the organization
-creating a context for change
-developing employees' commitment to and ownership of the company's
performance
,-creating a positive organizational culture through language and action
-monitoring their business environments
●● Middle managers
Answer: Responsible for:
-setting objectives consistent with top management's goals
-planning and implementing subunit strategies for achieving those
objectives
-allocating resources to meet objectives
-coordinating and linking groups, departments, and divisions within a
company
-monitoring and managing the performance of the subunits and
individual managers who report to them
-implementing the changes or strategies generated by top managers
Have control over company's resources, finances, budgets
●● First-line managers
Answer: Responsible for:
-managing the performance of entry-level employees who are directly
responsible for producing a company's goods and services
-monitoring, teaching, short-term planning
, Only managers that train and supervise non-managers
●● Team leaders
Answer: Responsible for:
-facilitating team activities toward accomplishing a goal
-helping their team members plan and schedule work, learn to solve
problems, and work efficiently with each other
-fostering good relationships and addressing problematic ones within
their teams
-managing external relationships
There to bring intellectual, emotional, and spiritual resources to the team
●● Models
Answer: Useful simplifications of reality
●● Four functions of managers
Answer: Planning
Organizing
Leading
Controlling
●● Planning
COMPLETE QUESTIONS AND VERIFIED
SOLUTIONS
●● Definition of management
Answer: Getting work done through others
●● How do I get help?
Answer: 1. Do your homework = search for your answers first
2. Think strategically about who to ask
3. Prepare a good question
4. Be patient, kind, and professional
●● Life lessons
Answer: 1. The most effective and most respected people show initiative
and look for answers before relying on other people
2. Sometimes the person sitting next to you is the best source of
information
3. Even if your boss really likes you, do not bother him or her with
questions that you should be able to answer yourself
4. Do your homework, and let people know you've done your
homework, otherwise they just might ask you, "Did you do your
homework?"
,5. Make other people feel that their work is important, even if you are
not sure whether it is
6. Gratitude gains you a great deal of good will from others; adopting an
attitude of entitlement and being a jerk irritates others and may mean
you don't get the answers you need
7. Sometimes a short face-to-face meeting is the best way to get
questions answered, and the best way to get to know someone
8. Your time is valuable. So is theirs. People who schedule ahead of time
will get attention. People who don't may be ignored
9. Asking the right person, the right way, is the best way to get the right
answer and gain respect in the process
●● Types of managers
Answer: Top managers
Middle managers
First-line managers
Team leaders
●● Top managers
Answer: Responsible for:
-overall direction of the organization
-creating a context for change
-developing employees' commitment to and ownership of the company's
performance
,-creating a positive organizational culture through language and action
-monitoring their business environments
●● Middle managers
Answer: Responsible for:
-setting objectives consistent with top management's goals
-planning and implementing subunit strategies for achieving those
objectives
-allocating resources to meet objectives
-coordinating and linking groups, departments, and divisions within a
company
-monitoring and managing the performance of the subunits and
individual managers who report to them
-implementing the changes or strategies generated by top managers
Have control over company's resources, finances, budgets
●● First-line managers
Answer: Responsible for:
-managing the performance of entry-level employees who are directly
responsible for producing a company's goods and services
-monitoring, teaching, short-term planning
, Only managers that train and supervise non-managers
●● Team leaders
Answer: Responsible for:
-facilitating team activities toward accomplishing a goal
-helping their team members plan and schedule work, learn to solve
problems, and work efficiently with each other
-fostering good relationships and addressing problematic ones within
their teams
-managing external relationships
There to bring intellectual, emotional, and spiritual resources to the team
●● Models
Answer: Useful simplifications of reality
●● Four functions of managers
Answer: Planning
Organizing
Leading
Controlling
●● Planning
