1
WGU D389 LEARNING STRATEGIES IN HIGHER
EDUCATION TASK 2 | ACCURATE AND VERIFIED | 2026
UPDATE
Professional Communication and Problem-Solving
Karen Billingsley
Leavitt School of Health, Western Governors University
Kristin Minter
Professional Communication and Problem-Solving
A. Actions for Resolving Concerns
A1. Review Being Successful with Online Proctoring
The first action the student should take is to become more familiar with the university’s
policy concerning online proctoring. The student can find the Being Successful with Online
Proctoring policy under WGU Knowledge Center on the university website. In the policy, the
student will find the launch process information, environment rules, rules for the exam, and
technical setup. This section informs students about the time it should take to launch the testing
process as long as no issues arise. It states the type of technical setup each student is required to
have such as external webcams, computer types, speakers, and internet speed. The policy states
that the keyboard, both hands, and the student’s entire face must be always visible. It also lays
out the materials such as whiteboards and calculators that are allowed in the room and on the
desk while the student tests (Western Governors University, 2020). If the student becomes
, 2
familiar with this policy and has the testing environment set up properly before testing, the
launch process will go smoothly and start in an acceptable time frame.
A2. Speak with the program mentor
The student should reach out to the program mentor assigned to their college journey.
The program mentor is crucial to the success of the student. The program mentor is well-versed
in the policies and procedures of the college and can help the student understand the information
better. The mentor plays a vital role in helping students through their course plans and forming
WGU D389 LEARNING STRATEGIES IN HIGHER
EDUCATION TASK 2 | ACCURATE AND VERIFIED | 2026
UPDATE
Professional Communication and Problem-Solving
Karen Billingsley
Leavitt School of Health, Western Governors University
Kristin Minter
Professional Communication and Problem-Solving
A. Actions for Resolving Concerns
A1. Review Being Successful with Online Proctoring
The first action the student should take is to become more familiar with the university’s
policy concerning online proctoring. The student can find the Being Successful with Online
Proctoring policy under WGU Knowledge Center on the university website. In the policy, the
student will find the launch process information, environment rules, rules for the exam, and
technical setup. This section informs students about the time it should take to launch the testing
process as long as no issues arise. It states the type of technical setup each student is required to
have such as external webcams, computer types, speakers, and internet speed. The policy states
that the keyboard, both hands, and the student’s entire face must be always visible. It also lays
out the materials such as whiteboards and calculators that are allowed in the room and on the
desk while the student tests (Western Governors University, 2020). If the student becomes
, 2
familiar with this policy and has the testing environment set up properly before testing, the
launch process will go smoothly and start in an acceptable time frame.
A2. Speak with the program mentor
The student should reach out to the program mentor assigned to their college journey.
The program mentor is crucial to the success of the student. The program mentor is well-versed
in the policies and procedures of the college and can help the student understand the information
better. The mentor plays a vital role in helping students through their course plans and forming
