USPS PSE Exam with all Correct & 100% Verified Answers
|Actual Complete Update |Already Graded A+
What is our mission? ✔Correct Answer-Provide trusted, affordable, universal service.
What is the form for filing an insurance claim? ✔Correct Answer-Form 1000.
What are our goals ✔Correct Answer-Grow revenue, increase market share and develop
lifetime customers
What is S.O.L.E.R. ? ✔Correct Answer-Actively attending by: squarely facing the person, open
your posture, lean towards the sender, eye contact maintained, relax while attending
What is G.I.S.T.? ✔Correct Answer-Greet, Inquire, Suggest and Thank.
What additional products can be suggested? ✔Correct Answer-Stamps, packaging/shipping
(Ready Post) products, PO Box, passports, money orders.
What are the minimum dimensions of a mail piece (letter) ✔Correct Answer-3 1/2" height, 5"
in length, .007" in thickness, rectangular in shape
What is girth? ✔Correct Answer-The distance around the thickest part of a package.
What are the maximum dimensions for a package? ✔Correct Answer-70 pounds. 108" length
+ girth. Up to 130" length + girth for standard
What are the five mail processing categories? ✔Correct Answer-Letters, flats, machinable
parcels, irregular parcels, outside parcels.
What is the maximum size for a postcard? ✔Correct Answer-4 1/4" height, 6" length, .016"
thickness.
What is the machinable parcel? ✔Correct Answer-6oz to 25lbs minimum size of 3" x 6" x 1/4"
to maximum size of 17" x 17" x 27"
What is an irregular parcel? ✔Correct Answer-Has ONE of the following characteristics: less
than 6" in length or 3" in height or 6oz in weight rolls/tubes 26" long or less; articles enclosed in
envelopes that are not letters, flats or machinable parcels
What are outside parcels? Examples ✔Correct Answer-Parcels that because of their size,
shape, density, container type, or the nature of their contents cannot be processed in postal
sacks. Metal-strapped boxes, rolls/tubes more than 26" in length liquid containers, tires, trees
, What is a non-machinable surcharge? ✔Correct Answer-Charge applied to first-class letter size
pieces that meet one or more non-machinable characteristics and are excluded from automated
processing
What are some examples of shipping services? ✔Correct Answer-Priority Mail Express,
Priority Mail, Parcel Select, Parcel Return Service
What are the four categories of International Mail? ✔Correct Answer-First-Class, Priority Mail
Express, Priority, Global Express Guaranteed
What is the maximum value of merchandise for first class international mail? ✔Correct
Answer-$400
What are our Package Services? ✔Correct Answer-Bound Printed Matter, Media Mail, Library
Mail,
Are package services sealed from inspection? ✔Correct Answer-No
What are shipping services? ✔Correct Answer-Products in which the Postal service is
competitive with other delivery companies
True/False: First class Mail items are sealed against inspection and offer security for both the
sender and the receiver ✔Correct Answer-True
How many different size P O Boxes are available for customers to rent? ✔Correct Answer-5
What is the form used to open a P O Box? ✔Correct Answer-PS Form 1093- Application for PO
Box Service
Maximum weight limit for flat-rate envelopes and small flat-rate boxes for priority mail
international? ✔Correct Answer-4 pounds
Maximum weight limit for medium and large flat rate boxes? ✔Correct Answer-20 pounds
What is a firm holdout? ✔Correct Answer-Allows for customers to obtain street-address mail
from the post office when the customer normally receives 50 letters or more
What is a Caller Service? ✔Correct Answer-Premium service for people and companies that
need more pickup times than firm holdout and/or have more mail then the largest box in your
office
What is certified mail? ✔Correct Answer-Secure way to insure delivery of mail
|Actual Complete Update |Already Graded A+
What is our mission? ✔Correct Answer-Provide trusted, affordable, universal service.
What is the form for filing an insurance claim? ✔Correct Answer-Form 1000.
What are our goals ✔Correct Answer-Grow revenue, increase market share and develop
lifetime customers
What is S.O.L.E.R. ? ✔Correct Answer-Actively attending by: squarely facing the person, open
your posture, lean towards the sender, eye contact maintained, relax while attending
What is G.I.S.T.? ✔Correct Answer-Greet, Inquire, Suggest and Thank.
What additional products can be suggested? ✔Correct Answer-Stamps, packaging/shipping
(Ready Post) products, PO Box, passports, money orders.
What are the minimum dimensions of a mail piece (letter) ✔Correct Answer-3 1/2" height, 5"
in length, .007" in thickness, rectangular in shape
What is girth? ✔Correct Answer-The distance around the thickest part of a package.
What are the maximum dimensions for a package? ✔Correct Answer-70 pounds. 108" length
+ girth. Up to 130" length + girth for standard
What are the five mail processing categories? ✔Correct Answer-Letters, flats, machinable
parcels, irregular parcels, outside parcels.
What is the maximum size for a postcard? ✔Correct Answer-4 1/4" height, 6" length, .016"
thickness.
What is the machinable parcel? ✔Correct Answer-6oz to 25lbs minimum size of 3" x 6" x 1/4"
to maximum size of 17" x 17" x 27"
What is an irregular parcel? ✔Correct Answer-Has ONE of the following characteristics: less
than 6" in length or 3" in height or 6oz in weight rolls/tubes 26" long or less; articles enclosed in
envelopes that are not letters, flats or machinable parcels
What are outside parcels? Examples ✔Correct Answer-Parcels that because of their size,
shape, density, container type, or the nature of their contents cannot be processed in postal
sacks. Metal-strapped boxes, rolls/tubes more than 26" in length liquid containers, tires, trees
, What is a non-machinable surcharge? ✔Correct Answer-Charge applied to first-class letter size
pieces that meet one or more non-machinable characteristics and are excluded from automated
processing
What are some examples of shipping services? ✔Correct Answer-Priority Mail Express,
Priority Mail, Parcel Select, Parcel Return Service
What are the four categories of International Mail? ✔Correct Answer-First-Class, Priority Mail
Express, Priority, Global Express Guaranteed
What is the maximum value of merchandise for first class international mail? ✔Correct
Answer-$400
What are our Package Services? ✔Correct Answer-Bound Printed Matter, Media Mail, Library
Mail,
Are package services sealed from inspection? ✔Correct Answer-No
What are shipping services? ✔Correct Answer-Products in which the Postal service is
competitive with other delivery companies
True/False: First class Mail items are sealed against inspection and offer security for both the
sender and the receiver ✔Correct Answer-True
How many different size P O Boxes are available for customers to rent? ✔Correct Answer-5
What is the form used to open a P O Box? ✔Correct Answer-PS Form 1093- Application for PO
Box Service
Maximum weight limit for flat-rate envelopes and small flat-rate boxes for priority mail
international? ✔Correct Answer-4 pounds
Maximum weight limit for medium and large flat rate boxes? ✔Correct Answer-20 pounds
What is a firm holdout? ✔Correct Answer-Allows for customers to obtain street-address mail
from the post office when the customer normally receives 50 letters or more
What is a Caller Service? ✔Correct Answer-Premium service for people and companies that
need more pickup times than firm holdout and/or have more mail then the largest box in your
office
What is certified mail? ✔Correct Answer-Secure way to insure delivery of mail
