WGU C954 Information Technology
Management OA – 300 Exam-Style
Questions & Answers | Complete
Practice Bank for
2026/2027|Guaranteed Pass -A+
Graded
🏛️ IT Governance & Strategy
Question 1:
Which of the following best aligns IT decision-making with corporate
objectives while ensuring compliance and accountability?
A) ITIL Service Lifecycle
B) COBIT Governance Model
C) Agile Development Framework
D) DevOps Continuous Delivery Pipeline
Correct Answer: B
Question 2:
Who is typically responsible for setting IT governance policies?
A) Help desk staff
B) Software developers
C) Executive leadership and board
D) Network administrators
Correct Answer: C
Question 3:
Which framework is most appropriate for assessing an organization's IT
process maturity?
A) COBIT
B) ITIL
C) CMMI
,D) TOGAF
Correct Answer: C
Question 4:
What is the primary purpose of the Balanced Scorecard in IT
management?
A) To track financial performance only
B) To provide a comprehensive view of organizational performance
across multiple perspectives
C) To replace traditional financial reporting
D) To focus exclusively on customer satisfaction
Correct Answer: B
Question 5:
Which metric best indicates IT's contribution to business value?
A) Server response time
B) Return on Investment (ROI)
C) Number of help desk tickets
D) CPU utilization
Correct Answer: B
Question 6:
What is the primary benefit of aligning IT strategy with business
strategy?
A) Reduced IT costs
B) Improved competitive advantage and business value
C) Increased IT staff satisfaction
D) Faster technology implementation
Correct Answer: B
Question 7:
A CIO wants to evaluate IT project proposals based on risk-adjusted
return on investment. Which capital budgeting technique should be
applied?
A) Payback Period
B) Net Present Value (NPV)
C) Internal Rate of Return (IRR)
,D) Real Options Valuation
Correct Answer: D
Question 8:
Which of the following is a characteristic of a "strategic" IT decision?
A) Short-term focus
B) Routine and repetitive
C) Long-term impact and significant resource commitment
D) Operationally focused
Correct Answer: C
Question 9:
What is a key principle of IT governance?
A) IT governance is primarily about cost reduction
B) IT governance focuses on day-to-day operations
C) IT investments should deliver measurable business value
D) IT governance is only for large organizations
Correct Answer: C
Question 10:
What is the primary difference between IT governance and IT
management?
A) Governance focuses on strategic direction; management focuses on
operational execution
B) Governance focuses on operations; management focuses on strategy
C) There is no difference
D) Governance is for large organizations; management is for small
organizations
Correct Answer: A
Question 11:
A business unit bypasses IT to purchase cloud applications directly. This
phenomenon is best described as:
A) Shadow IT
B) Vendor lock-in
C) Rogue procurement
D) Technical debt
Correct Answer: A
, Question 12:
Which of the following is a key element of the COBIT framework's "Goals
Cascade" mechanism?
A) Translating stakeholder needs into specific, measurable IT goals
B) Creating a list of IT infrastructure components
C) Assigning IT roles and responsibilities
D) Defining software development standards
Correct Answer: A
Question 13:
Which role is MOST responsible for ensuring data quality across
systems?
A) Network administrator
B) Data owner
C) Help desk technician
D) End user
Correct Answer: B
Question 14:
The CIA triad in IT security stands for:
A) Control, Integrity, Access
B) Confidentiality, Integrity, Availability
C) Compliance, Information, Accuracy
D) Control, Information, Authorization
Correct Answer: B
Question 15:
In IT governance, RACI charts are used to:
A) Track IT costs
B) Define roles and responsibilities
C) Measure system performance
D) Identify emerging technologies
Correct Answer: B
💼 Enterprise & Customer Systems
Question 16:
A company wants to visualize their critical success factors to maximize
Management OA – 300 Exam-Style
Questions & Answers | Complete
Practice Bank for
2026/2027|Guaranteed Pass -A+
Graded
🏛️ IT Governance & Strategy
Question 1:
Which of the following best aligns IT decision-making with corporate
objectives while ensuring compliance and accountability?
A) ITIL Service Lifecycle
B) COBIT Governance Model
C) Agile Development Framework
D) DevOps Continuous Delivery Pipeline
Correct Answer: B
Question 2:
Who is typically responsible for setting IT governance policies?
A) Help desk staff
B) Software developers
C) Executive leadership and board
D) Network administrators
Correct Answer: C
Question 3:
Which framework is most appropriate for assessing an organization's IT
process maturity?
A) COBIT
B) ITIL
C) CMMI
,D) TOGAF
Correct Answer: C
Question 4:
What is the primary purpose of the Balanced Scorecard in IT
management?
A) To track financial performance only
B) To provide a comprehensive view of organizational performance
across multiple perspectives
C) To replace traditional financial reporting
D) To focus exclusively on customer satisfaction
Correct Answer: B
Question 5:
Which metric best indicates IT's contribution to business value?
A) Server response time
B) Return on Investment (ROI)
C) Number of help desk tickets
D) CPU utilization
Correct Answer: B
Question 6:
What is the primary benefit of aligning IT strategy with business
strategy?
A) Reduced IT costs
B) Improved competitive advantage and business value
C) Increased IT staff satisfaction
D) Faster technology implementation
Correct Answer: B
Question 7:
A CIO wants to evaluate IT project proposals based on risk-adjusted
return on investment. Which capital budgeting technique should be
applied?
A) Payback Period
B) Net Present Value (NPV)
C) Internal Rate of Return (IRR)
,D) Real Options Valuation
Correct Answer: D
Question 8:
Which of the following is a characteristic of a "strategic" IT decision?
A) Short-term focus
B) Routine and repetitive
C) Long-term impact and significant resource commitment
D) Operationally focused
Correct Answer: C
Question 9:
What is a key principle of IT governance?
A) IT governance is primarily about cost reduction
B) IT governance focuses on day-to-day operations
C) IT investments should deliver measurable business value
D) IT governance is only for large organizations
Correct Answer: C
Question 10:
What is the primary difference between IT governance and IT
management?
A) Governance focuses on strategic direction; management focuses on
operational execution
B) Governance focuses on operations; management focuses on strategy
C) There is no difference
D) Governance is for large organizations; management is for small
organizations
Correct Answer: A
Question 11:
A business unit bypasses IT to purchase cloud applications directly. This
phenomenon is best described as:
A) Shadow IT
B) Vendor lock-in
C) Rogue procurement
D) Technical debt
Correct Answer: A
, Question 12:
Which of the following is a key element of the COBIT framework's "Goals
Cascade" mechanism?
A) Translating stakeholder needs into specific, measurable IT goals
B) Creating a list of IT infrastructure components
C) Assigning IT roles and responsibilities
D) Defining software development standards
Correct Answer: A
Question 13:
Which role is MOST responsible for ensuring data quality across
systems?
A) Network administrator
B) Data owner
C) Help desk technician
D) End user
Correct Answer: B
Question 14:
The CIA triad in IT security stands for:
A) Control, Integrity, Access
B) Confidentiality, Integrity, Availability
C) Compliance, Information, Accuracy
D) Control, Information, Authorization
Correct Answer: B
Question 15:
In IT governance, RACI charts are used to:
A) Track IT costs
B) Define roles and responsibilities
C) Measure system performance
D) Identify emerging technologies
Correct Answer: B
💼 Enterprise & Customer Systems
Question 16:
A company wants to visualize their critical success factors to maximize
