aPHR Certification Exam 2026/2027 Questions with correct Answers (
Graded A+ 100% Verified )
True or False...Organizations that foster a sense of urgency may struggle to implement change, as this
causes panic - ANSWER False
True or False....Ideally a manager should set a single final goal for a change process instead of
wasting time on intermediate milestone achievements. - ANSWER False
True or False? To support change, managers and leaders should focus on creating psychological buy-
in instead of precisely detailing the vision to employees - ANSWER True
True or False...A change leader can poll employees after a merger or acquisition to gauge their
satisfaction levels - ANSWER True
True or False? Change doesn't necessarily create "losers," as leaders and managers can provide
safety nets that mitigate risk for workers. - ANSWER True
According to Kurt Lewis's model of change, performance gaps are identified during which stage? -
ANSWER Unfreezing
All of the following characterize the empowerment style of management, except for what? -
ANSWER Reliance on hierarchy
Which of the following is the first step in John Kotter's eight step process for transformational
change? - ANSWER Establish a sense of urgency
Which of the following is not likely to cause resistance to change? - ANSWER Managers explain and
demonstrate the need for change
Why does John Kotter's 8 step change process advocate for establishing short term wins? - ANSWER
They highlight progress and create opportunities to reward employees
A worker is pressured into resisting change, as she fears being shunned or snubbed by her co-
workers for supporting the change. She is responding to what factor? - ANSWER Social
, Which stage in Kurt Lewis's change model rewards people for employing new skills and attitudes? -
ANSWER Freezing
A manager with a high risk tolerance is more inclined to lead a ________ change effort than a
manager with a low risk tolerance. - ANSWER Revolutionary
Lower and middle level managers are generally tasked with the leading all of the following types of
change except for what? - ANSWER inventing new organizational missions or economic models
Which of the following statements are false - ANSWER Managers who expect resistance to change
rarely become defensive.
Civil Rights Act of 1964 - ANSWER Federal law that outlaws major forms of discrimination in the US
Title VII of the Civil Rights Act of 1964 - ANSWER Forbids discrimination on the basis of sex, race,
color, religion, or national origin in all areas of the employment relationship
Equal Employment Opportunity Commission (EEOC) - ANSWER a federal agency designed to regulate
and enforce the provisions of Title VII
Age Discrimination in Employment Act 1967 - ANSWER The Law prohibits employers from
discriminating against employees or job candidates based on age. Covers workers 40 years and up.
An employer must have 20 employees to be covered by this law. (Hiring, firing, pay, job assignments,
promotions, lay off, training etc)
Americans with Disabilities Act of 1990 - ANSWER A law passed in 1990 that requires employers and
public facilities to make "reasonable accommodations" for people with disabilities and prohibits
discrimination against these individuals in employment.
Equal Pay Act of 1963 - ANSWER The law requires that men and women in the same workplace be
given equal pay for equal work.
Equal Employment Opportunity - ANSWER Refers to the legislation and policies that require all
employees to be treated equally regardless of race, national origin, age, religion, or sex
Graded A+ 100% Verified )
True or False...Organizations that foster a sense of urgency may struggle to implement change, as this
causes panic - ANSWER False
True or False....Ideally a manager should set a single final goal for a change process instead of
wasting time on intermediate milestone achievements. - ANSWER False
True or False? To support change, managers and leaders should focus on creating psychological buy-
in instead of precisely detailing the vision to employees - ANSWER True
True or False...A change leader can poll employees after a merger or acquisition to gauge their
satisfaction levels - ANSWER True
True or False? Change doesn't necessarily create "losers," as leaders and managers can provide
safety nets that mitigate risk for workers. - ANSWER True
According to Kurt Lewis's model of change, performance gaps are identified during which stage? -
ANSWER Unfreezing
All of the following characterize the empowerment style of management, except for what? -
ANSWER Reliance on hierarchy
Which of the following is the first step in John Kotter's eight step process for transformational
change? - ANSWER Establish a sense of urgency
Which of the following is not likely to cause resistance to change? - ANSWER Managers explain and
demonstrate the need for change
Why does John Kotter's 8 step change process advocate for establishing short term wins? - ANSWER
They highlight progress and create opportunities to reward employees
A worker is pressured into resisting change, as she fears being shunned or snubbed by her co-
workers for supporting the change. She is responding to what factor? - ANSWER Social
, Which stage in Kurt Lewis's change model rewards people for employing new skills and attitudes? -
ANSWER Freezing
A manager with a high risk tolerance is more inclined to lead a ________ change effort than a
manager with a low risk tolerance. - ANSWER Revolutionary
Lower and middle level managers are generally tasked with the leading all of the following types of
change except for what? - ANSWER inventing new organizational missions or economic models
Which of the following statements are false - ANSWER Managers who expect resistance to change
rarely become defensive.
Civil Rights Act of 1964 - ANSWER Federal law that outlaws major forms of discrimination in the US
Title VII of the Civil Rights Act of 1964 - ANSWER Forbids discrimination on the basis of sex, race,
color, religion, or national origin in all areas of the employment relationship
Equal Employment Opportunity Commission (EEOC) - ANSWER a federal agency designed to regulate
and enforce the provisions of Title VII
Age Discrimination in Employment Act 1967 - ANSWER The Law prohibits employers from
discriminating against employees or job candidates based on age. Covers workers 40 years and up.
An employer must have 20 employees to be covered by this law. (Hiring, firing, pay, job assignments,
promotions, lay off, training etc)
Americans with Disabilities Act of 1990 - ANSWER A law passed in 1990 that requires employers and
public facilities to make "reasonable accommodations" for people with disabilities and prohibits
discrimination against these individuals in employment.
Equal Pay Act of 1963 - ANSWER The law requires that men and women in the same workplace be
given equal pay for equal work.
Equal Employment Opportunity - ANSWER Refers to the legislation and policies that require all
employees to be treated equally regardless of race, national origin, age, religion, or sex
