Certified Professional in Patient Safety Questions and Answers 2026/2027 | A+
Grade Healthcare Quality and Safety Certification Study Guide
iatrogenesis - (answer)Greek for originating from a physician
preventable adverse events - (answer)those that occurred due to error or failure to apply an accepted
strategy for prevention
Ameliorable adverse event - (answer)events that, while not preventable, could have been less harmful if
care had been different
adverse events due to negligence - (answer)those that occurred due to care that falls below the
standards expected of clinicians in the community
near miss - (answer)an unsafe situation that is indistinguishable from a preventable adverse event except
for the outcome - exposed but does not experience harm either through luck or early detection
error - (answer)broader term referring to any act of commission or omission that exposes patients to a
potentially hazardous situation
adverse event - (answer)An injury caused by medical management (rather than the underlying disease)
and that prolonged the hospitalization, produced at disability at the time of discharge, or both
commision - (answer)doing something wrong
omission - (answer)failing to do the right thing
CPOE - (answer)Computerized Provider Order Entry
2009 HITECH Act and meaningful use program
computer alerts three main findings - (answer)1. modestly effective at best
2. alert fatigue is common
,Certified Professional in Patient Safety Questions and Answers 2026/2027 | A+
Grade Healthcare Quality and Safety Certification Study Guide
3. fatigue increases with exposure and heavier use of CPOE systems
minimize alert fatigue - (answer)1. increase alert specificity to reduce inconsequential alerts
2. tier alerts according to severity
3. make only high level/severe alerts interruptive
4. use human factors principles
three concepts that influence safety in ambulatory care - (answer)1. role of pt and caregiver behaviors
2. role of provider-pt interactions
3. role of community and health system
Medical Office Survey on Pt Safety Culture - (answer)designed to assess safety culture in amb care and
data is available from AHRQ
Pt Engagement - (answer)1. ed pt about their illness and medications with pt demonstrating
understanding "teach back"
2. empowering to act as a safety double check
checklist - (answer)Algorithmic listing of actions to be performed for a given clinical procedure designed
to ensure that no matter how often performed by a given clinician, no step will be forgotten
reduce risk of slips
consensus of required behaviors
slips - (answer)failure of schematic (autopilot) behaviors
lapses in concentration, distractions, or fatigue
mistake - (answer)failures in attentional behavior
lack of experience or insufficient training
,Certified Professional in Patient Safety Questions and Answers 2026/2027 | A+
Grade Healthcare Quality and Safety Certification Study Guide
Situational Awareness - (answer)the ability to access and track relevant to the task,
comprehend the data,
forecast what may happened based on the data, and
formulate an appropriate plan in response
situational awareness cannot be achieved without - (answer)clear and high-quality communication
between all providers
most common root cause of sentinel events - (answer)communication
elements the affect communication - (answer)1. rigid hierarchies
2. overtly disruptive and unprofessional behavior
3. nonverbal cues
4. interpersonal relations
5. group dynamics
communication tools - (answer)read-back protocols
SBAR
teamwork training
process for prescribing and adm meds - (answer)1. order
2. Transcribing
3. dispensing
4. administration
90% errors occur at ordering (48%) or transcribing thus CPOE prevent
, Certified Professional in Patient Safety Questions and Answers 2026/2027 | A+
Grade Healthcare Quality and Safety Certification Study Guide
CDSS - (answer)Clinical Decision Support System
assist healthcare providers in the actual diagnosis and treatment of patients, analyze data from clinical
information systems
avoids commission and omission errors
unintended consequences of CPOE - (answer)1. more or new work for clinicians
2. unfavorable workflow
3. never-ending system demands
4. persistence of paper orders
5. changes in communication patterns and practices
6. neg towards new technology
7. new types of errors
8. change in power structure, org culture , or professional roles
High Reliability Organizations (HROs) - (answer)persistent mindfulness with in an organization
cultivate resilience by relentlessly prioritizing safety over other performance pressures
consistently minimize adverse events despite carrying out intrinsically complex and hazardous work
safety is emergent vs. static
commitment to safety at all levels
HRO key features - (answer)1. know high-risk nature of activities and determine to have consistent safe
operations
2. blame-free
3. collaboration across ranks and disciplines
4. commitment of resources to address safety concerns
Patient Safety Culture Surveys and Safety Attitudes Questionnaire - (answer)ask providers to rate the
safety culture in their units and org as a whole
Grade Healthcare Quality and Safety Certification Study Guide
iatrogenesis - (answer)Greek for originating from a physician
preventable adverse events - (answer)those that occurred due to error or failure to apply an accepted
strategy for prevention
Ameliorable adverse event - (answer)events that, while not preventable, could have been less harmful if
care had been different
adverse events due to negligence - (answer)those that occurred due to care that falls below the
standards expected of clinicians in the community
near miss - (answer)an unsafe situation that is indistinguishable from a preventable adverse event except
for the outcome - exposed but does not experience harm either through luck or early detection
error - (answer)broader term referring to any act of commission or omission that exposes patients to a
potentially hazardous situation
adverse event - (answer)An injury caused by medical management (rather than the underlying disease)
and that prolonged the hospitalization, produced at disability at the time of discharge, or both
commision - (answer)doing something wrong
omission - (answer)failing to do the right thing
CPOE - (answer)Computerized Provider Order Entry
2009 HITECH Act and meaningful use program
computer alerts three main findings - (answer)1. modestly effective at best
2. alert fatigue is common
,Certified Professional in Patient Safety Questions and Answers 2026/2027 | A+
Grade Healthcare Quality and Safety Certification Study Guide
3. fatigue increases with exposure and heavier use of CPOE systems
minimize alert fatigue - (answer)1. increase alert specificity to reduce inconsequential alerts
2. tier alerts according to severity
3. make only high level/severe alerts interruptive
4. use human factors principles
three concepts that influence safety in ambulatory care - (answer)1. role of pt and caregiver behaviors
2. role of provider-pt interactions
3. role of community and health system
Medical Office Survey on Pt Safety Culture - (answer)designed to assess safety culture in amb care and
data is available from AHRQ
Pt Engagement - (answer)1. ed pt about their illness and medications with pt demonstrating
understanding "teach back"
2. empowering to act as a safety double check
checklist - (answer)Algorithmic listing of actions to be performed for a given clinical procedure designed
to ensure that no matter how often performed by a given clinician, no step will be forgotten
reduce risk of slips
consensus of required behaviors
slips - (answer)failure of schematic (autopilot) behaviors
lapses in concentration, distractions, or fatigue
mistake - (answer)failures in attentional behavior
lack of experience or insufficient training
,Certified Professional in Patient Safety Questions and Answers 2026/2027 | A+
Grade Healthcare Quality and Safety Certification Study Guide
Situational Awareness - (answer)the ability to access and track relevant to the task,
comprehend the data,
forecast what may happened based on the data, and
formulate an appropriate plan in response
situational awareness cannot be achieved without - (answer)clear and high-quality communication
between all providers
most common root cause of sentinel events - (answer)communication
elements the affect communication - (answer)1. rigid hierarchies
2. overtly disruptive and unprofessional behavior
3. nonverbal cues
4. interpersonal relations
5. group dynamics
communication tools - (answer)read-back protocols
SBAR
teamwork training
process for prescribing and adm meds - (answer)1. order
2. Transcribing
3. dispensing
4. administration
90% errors occur at ordering (48%) or transcribing thus CPOE prevent
, Certified Professional in Patient Safety Questions and Answers 2026/2027 | A+
Grade Healthcare Quality and Safety Certification Study Guide
CDSS - (answer)Clinical Decision Support System
assist healthcare providers in the actual diagnosis and treatment of patients, analyze data from clinical
information systems
avoids commission and omission errors
unintended consequences of CPOE - (answer)1. more or new work for clinicians
2. unfavorable workflow
3. never-ending system demands
4. persistence of paper orders
5. changes in communication patterns and practices
6. neg towards new technology
7. new types of errors
8. change in power structure, org culture , or professional roles
High Reliability Organizations (HROs) - (answer)persistent mindfulness with in an organization
cultivate resilience by relentlessly prioritizing safety over other performance pressures
consistently minimize adverse events despite carrying out intrinsically complex and hazardous work
safety is emergent vs. static
commitment to safety at all levels
HRO key features - (answer)1. know high-risk nature of activities and determine to have consistent safe
operations
2. blame-free
3. collaboration across ranks and disciplines
4. commitment of resources to address safety concerns
Patient Safety Culture Surveys and Safety Attitudes Questionnaire - (answer)ask providers to rate the
safety culture in their units and org as a whole
