WGU D016 LEADERSHIP QUESTIONS AND ANSWERS
SET A+
✔✔upward communication -✔✔Information that flows from lower to higher levels in the
organization's hierarchy. perhaps the form of communication that is most prone to
filtering
✔✔horizantal communication -✔✔When individuals communicate with other individuals
of the same status in the organization, horizontal communication is occurring
✔✔Vertical Communication -✔✔The term vertical is not used here to refer to the
direction of the communication; rather, it describes a pattern that focuses on combining
upward and downward communication, making leaders more visible through face-to-
face contact.
✔✔diagonal communication -✔✔Communication that cuts across vertical and horizontal
channels.
✔✔wheel network -✔✔a communication network in which a gatekeeper regulates the
flow of information from all other members
✔✔cognitive dissonance theory -✔✔the theory that we act to reduce the discomfort
(dissonance) we feel when two of our thoughts (cognitions) are inconsistent. For
example, when our awareness of our attitudes and of our actions clash, we can reduce
the resulting dissonance by changing our attitudes
✔✔Communication Accommodation Theory -✔✔The view that individuals adjust their
verbal communication to facilitate understanding.
✔✔Communication Accommodation Theory -✔✔theory that all people adapt their
behavior to others to some extent
, ✔✔Barriers that interfere with effective communication -✔✔information overload, status
difference, semantics, filtering, para-language, interpersonal relationships
✔✔formal networks -✔✔the transmission of messages established and approved by the
organizational hierarchy
✔✔informal networks -✔✔communications that flow along social and relational lines
✔✔downward communication -✔✔communication that flows from higher to lower levels
in an organization
✔✔Chain Network Structure -✔✔A communication network in which information is
passed from member to member, from one end of the chain to the other
✔✔connectors -✔✔Connectors are individuals on the faculty who see possibility, know
a large number of people from different sectors, and have mastered the skill of bringing
them together.
✔✔salespeople -✔✔positive thinkers who are energetic and who have mastered the
power of influence.
✔✔Mavens -✔✔work well with others and our problem solvers
✔✔challenges for school leaders with technology -✔✔maintaining and enhancing their
effectiveness of their communications
✔✔The noble -✔✔Leaders with this style use few words, get to the point, and speak
directly, stating just what is on their mind
✔✔The Socratic -✔✔These leaders think through issues before reaching a conclusion.
They like details, are not afraid to engage in long debates, and will argue their point.
✔✔The reflective -✔✔Reflective communicators strive to avoid conflict. They are
concerned with interpersonal relationships and communicate in a manner that will not
offend others. They are excellent listeners and are likely to say nothing rather than say
something that causes conflict.
✔✔The magistrate -✔✔These leaders combine aspects of the Noble and Socratic
styles. They communicate in a domineering manner, displaying an air of superiority.
These individuals tell you exactly what they think and will go into great detail to get their
point across.
SET A+
✔✔upward communication -✔✔Information that flows from lower to higher levels in the
organization's hierarchy. perhaps the form of communication that is most prone to
filtering
✔✔horizantal communication -✔✔When individuals communicate with other individuals
of the same status in the organization, horizontal communication is occurring
✔✔Vertical Communication -✔✔The term vertical is not used here to refer to the
direction of the communication; rather, it describes a pattern that focuses on combining
upward and downward communication, making leaders more visible through face-to-
face contact.
✔✔diagonal communication -✔✔Communication that cuts across vertical and horizontal
channels.
✔✔wheel network -✔✔a communication network in which a gatekeeper regulates the
flow of information from all other members
✔✔cognitive dissonance theory -✔✔the theory that we act to reduce the discomfort
(dissonance) we feel when two of our thoughts (cognitions) are inconsistent. For
example, when our awareness of our attitudes and of our actions clash, we can reduce
the resulting dissonance by changing our attitudes
✔✔Communication Accommodation Theory -✔✔The view that individuals adjust their
verbal communication to facilitate understanding.
✔✔Communication Accommodation Theory -✔✔theory that all people adapt their
behavior to others to some extent
, ✔✔Barriers that interfere with effective communication -✔✔information overload, status
difference, semantics, filtering, para-language, interpersonal relationships
✔✔formal networks -✔✔the transmission of messages established and approved by the
organizational hierarchy
✔✔informal networks -✔✔communications that flow along social and relational lines
✔✔downward communication -✔✔communication that flows from higher to lower levels
in an organization
✔✔Chain Network Structure -✔✔A communication network in which information is
passed from member to member, from one end of the chain to the other
✔✔connectors -✔✔Connectors are individuals on the faculty who see possibility, know
a large number of people from different sectors, and have mastered the skill of bringing
them together.
✔✔salespeople -✔✔positive thinkers who are energetic and who have mastered the
power of influence.
✔✔Mavens -✔✔work well with others and our problem solvers
✔✔challenges for school leaders with technology -✔✔maintaining and enhancing their
effectiveness of their communications
✔✔The noble -✔✔Leaders with this style use few words, get to the point, and speak
directly, stating just what is on their mind
✔✔The Socratic -✔✔These leaders think through issues before reaching a conclusion.
They like details, are not afraid to engage in long debates, and will argue their point.
✔✔The reflective -✔✔Reflective communicators strive to avoid conflict. They are
concerned with interpersonal relationships and communicate in a manner that will not
offend others. They are excellent listeners and are likely to say nothing rather than say
something that causes conflict.
✔✔The magistrate -✔✔These leaders combine aspects of the Noble and Socratic
styles. They communicate in a domineering manner, displaying an air of superiority.
These individuals tell you exactly what they think and will go into great detail to get their
point across.
