QDM UPDATED ACTUAL QUESTIONS AND CORRECT
ANSWERS
Question:
Which statement applies to QDM?
Answer:
QDM applies to all functions and activities
Question:
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids
Answer:
$100 for the failure
Question:
The QDM Principle Measure, Measure, Measure involves measuring...
Answer:
failures, variation, and success
Question:
Which principle addresses waste re-duction and/or elimination
Answer:
Optimize Business Performance
Question:
Which type of activity is the customer willing to pay for
Answer:
value-added activity
Question:
Which action does not embody the Be Scientific Principle
Answer:
Following your gut instinct
Question:
Which tool is used in a quality improvement project and states the business
objectives
Answer:
QAT Charter
Question:
Which tool will help determine the scope of a project
Answer:
SIPOC
Question:
What tool will help me gain insight into customer expectations
Answer:
Voice of Customer (VOC)
, Question:
What tool helps link projects to strategic objectives regarding customer
re-lationships
Answer:
Customer Corridor
Question:
A diagram used to brainstorm causes of a failure and sort the causes into
categories
Answer:
Fishbone
Question:
A simple way of brainstorming that helps to dig beyond initial observations of
a problem's cause
Answer:
5 Whys
Question:
Which step is not a part of the Launch phase of ABLE
Answer:
Build understanding
Question:
Which is not a component of a control plan
Answer:
Flow Chart
Question:
You should always pilot your solution to ensure it performs as expected
Answer:
False
Question:
How much a measurement deviates from the norm over time
Answer:
Variation
Question:
A graph that shows variation in a process over time
Answer:
Run Chart
Question:
If targets aren't achieved, you should return to the Assess phase and restart
Answer:
False
Question:
Repacking equipment to move storage is an example of what type of activity
Answer:
non-value add
ANSWERS
Question:
Which statement applies to QDM?
Answer:
QDM applies to all functions and activities
Question:
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids
Answer:
$100 for the failure
Question:
The QDM Principle Measure, Measure, Measure involves measuring...
Answer:
failures, variation, and success
Question:
Which principle addresses waste re-duction and/or elimination
Answer:
Optimize Business Performance
Question:
Which type of activity is the customer willing to pay for
Answer:
value-added activity
Question:
Which action does not embody the Be Scientific Principle
Answer:
Following your gut instinct
Question:
Which tool is used in a quality improvement project and states the business
objectives
Answer:
QAT Charter
Question:
Which tool will help determine the scope of a project
Answer:
SIPOC
Question:
What tool will help me gain insight into customer expectations
Answer:
Voice of Customer (VOC)
, Question:
What tool helps link projects to strategic objectives regarding customer
re-lationships
Answer:
Customer Corridor
Question:
A diagram used to brainstorm causes of a failure and sort the causes into
categories
Answer:
Fishbone
Question:
A simple way of brainstorming that helps to dig beyond initial observations of
a problem's cause
Answer:
5 Whys
Question:
Which step is not a part of the Launch phase of ABLE
Answer:
Build understanding
Question:
Which is not a component of a control plan
Answer:
Flow Chart
Question:
You should always pilot your solution to ensure it performs as expected
Answer:
False
Question:
How much a measurement deviates from the norm over time
Answer:
Variation
Question:
A graph that shows variation in a process over time
Answer:
Run Chart
Question:
If targets aren't achieved, you should return to the Assess phase and restart
Answer:
False
Question:
Repacking equipment to move storage is an example of what type of activity
Answer:
non-value add
