ATI Leadership: Conflict Resolution Exam Study Guide 2026
|Questions |Answers |Rationales
1. A nurse manager is experiencing internal struggle regarding whether to
promote a friend or a more qualified staff member. This is an example of which
type of conflict?
A. Interpersonal conflict
B. Intrapersonal conflict
C. Intergroup conflict
D. Organizational conflict
Answer: B
Rationale: Intrapersonal conflict occurs within an individual and involves internal struggle
or conflicting values/wants.
2. Two nurses on a unit disagree on the way a specific procedure should be
performed. What type of conflict does this represent?
A. Interpersonal conflict
B. Intergroup conflict
C. Intrapersonal conflict
D. Intradepartmental conflict
Answer: A
Rationale: Interpersonal conflict occurs between two or more people with differing values,
goals, or beliefs.
,3. A conflict arises between the Emergency Department and the Laboratory
department regarding the speed of blood test results. This is categorized as:
A. Intrapersonal conflict
B. Intergroup conflict
C. Interpersonal conflict
D. Societal conflict
Answer: B
Rationale: Intergroup conflict occurs between two or more groups, departments, or
organizations.
4. In which stage of the conflict process are the factors present that could lead
to a conflict, though no conflict has yet occurred?
A. Perceived conflict
B. Felt conflict
C. Manifest conflict
D. Latent conflict
Answer: D
Rationale: The latent stage involves conditions that are ripe for conflict, such as short
staffing or rapid change, but the conflict hasn’t started yet.
5. A nurse realizes that a coworker is consistently taking the easiest patient
assignments, but does not yet feel stressed about it. This is which stage of
conflict?
A. Latent conflict
B. Felt conflict
C. Perceived conflict
D. Conflict aftermath
Answer: C
, Rationale: Perceived conflict is the stage where a person recognizes a conflict exists
logically, but does not yet feel an emotional response to it.
6. During which stage of conflict does an individual begin to feel an emotional
response, such as anger or anxiety?
A. Latent conflict
B. Perceived conflict
C. Manifest conflict
D. Felt conflict
Answer: D
Rationale: In the felt stage, the conflict is internalized and the person experiences
emotional reactions.
7. When parties involved in a conflict take action, whether productive or
destructive, they are in which stage?
A. Manifest conflict
B. Felt conflict
C. Conflict aftermath
D. Latent conflict
Answer: A
Rationale: Manifest conflict is the stage where action is taken, such as debating, competing,
or withdrawing.
8. What is the term for the completion of a conflict, which can result in either a
more positive or more negative working environment?
A. Conflict aftermath
B. Resolution
C. Mediation
D. Settlement
Answer: A
|Questions |Answers |Rationales
1. A nurse manager is experiencing internal struggle regarding whether to
promote a friend or a more qualified staff member. This is an example of which
type of conflict?
A. Interpersonal conflict
B. Intrapersonal conflict
C. Intergroup conflict
D. Organizational conflict
Answer: B
Rationale: Intrapersonal conflict occurs within an individual and involves internal struggle
or conflicting values/wants.
2. Two nurses on a unit disagree on the way a specific procedure should be
performed. What type of conflict does this represent?
A. Interpersonal conflict
B. Intergroup conflict
C. Intrapersonal conflict
D. Intradepartmental conflict
Answer: A
Rationale: Interpersonal conflict occurs between two or more people with differing values,
goals, or beliefs.
,3. A conflict arises between the Emergency Department and the Laboratory
department regarding the speed of blood test results. This is categorized as:
A. Intrapersonal conflict
B. Intergroup conflict
C. Interpersonal conflict
D. Societal conflict
Answer: B
Rationale: Intergroup conflict occurs between two or more groups, departments, or
organizations.
4. In which stage of the conflict process are the factors present that could lead
to a conflict, though no conflict has yet occurred?
A. Perceived conflict
B. Felt conflict
C. Manifest conflict
D. Latent conflict
Answer: D
Rationale: The latent stage involves conditions that are ripe for conflict, such as short
staffing or rapid change, but the conflict hasn’t started yet.
5. A nurse realizes that a coworker is consistently taking the easiest patient
assignments, but does not yet feel stressed about it. This is which stage of
conflict?
A. Latent conflict
B. Felt conflict
C. Perceived conflict
D. Conflict aftermath
Answer: C
, Rationale: Perceived conflict is the stage where a person recognizes a conflict exists
logically, but does not yet feel an emotional response to it.
6. During which stage of conflict does an individual begin to feel an emotional
response, such as anger or anxiety?
A. Latent conflict
B. Perceived conflict
C. Manifest conflict
D. Felt conflict
Answer: D
Rationale: In the felt stage, the conflict is internalized and the person experiences
emotional reactions.
7. When parties involved in a conflict take action, whether productive or
destructive, they are in which stage?
A. Manifest conflict
B. Felt conflict
C. Conflict aftermath
D. Latent conflict
Answer: A
Rationale: Manifest conflict is the stage where action is taken, such as debating, competing,
or withdrawing.
8. What is the term for the completion of a conflict, which can result in either a
more positive or more negative working environment?
A. Conflict aftermath
B. Resolution
C. Mediation
D. Settlement
Answer: A
