True or False. Research shows that performance and learning in most jobs declines to some extent
with the aging process. - Answers False
True or False. Half of the 30 fastest growing occupations require a bachelor's degree or higher. -
Answers True
All of the following except _____ capital are examples of intangible assets. - Answers Creative
True or False. The places a company prefers to obtain human resources to fill open positions is called
assignment flow. - Answers False
True or False. A competency refers to an area of personal capability that enables employees to
successfully perform their jobs by achieving outcomes or accomplishing tasks. - Answers True
True or False. Giving employees choices regarding which training programs to attend maximizes
motivation to learn. - Answers True
A process useful in needs assessment that is closely related to Total Quality Management is: -
Answers Benchmarking
In the needs assessment process, _____ analysis is usually conducted first - Answers Organizational
True or False. Strategic development initiatives are very similar across companies since they represent
best practices. - Answers False
True or False. Top management supports training in many ways such as providing vision, serving as
sponsor, governor and marketing agent but relies on experts and trainers for subject matter expertise
and training. - Answers False
True or False. Transfer of training refers to successful application of material learned in training to the
job. - Answers True
True or False. An advantage of intangible assets is they contribute to a company's competitive
advantage because they are difficult to duplicate or imitate. - Answers True
True or False. Employee engagement is affected most by compensation and promotion. - Answers
False
True or False. The labor force participation rate of people 55 and over will decrease between now and
2016. - Answers False
True or False. Research shows that performance and learning in most jobs declines to some extent
with the aging process. - Answers False
True or False. Regardless of their level in the company, all managers are expected to serve as
spokespersons to other work units, managers, and vendors. - Answers True
True or False. To manage successfully in a team environment, managers need to be trained in people
skills. - Answers True
True or False. Top management supports training in many ways such as providing vision, serving as
sponsor, governor and marketing agent but relies on experts and trainers for subject matter expertise
and training. - Answers False
True or False. The places a company prefers to obtain human resources to fill open positions is called
assignment flow. - Answers False
True or False. Among the strengths of the business-embedded model is its customer orientation,
customized solutions, and accountability for training outcomes. - Answers True
True or False. "For what jobs can training make the biggest difference in product quality or customer
service?" is appropriate for upper-level managers to ask. - Answers False
True or False. Data gathered from focus groups has the disadvantage of potentially threatening to
employees and managers may use the information to punish rather than train. - Answers False
True or False. In practice, organizational, person and task analyses are not conducted in any particular
order. - Answers True
True or False. Determining the cognitive ability requirements of a job is part of task analysis. -
Answers True
True or False. Reading-to-lean skills searching for and reading information in manuals, books or
charts. - Answers False
True or False. The lesson plan overview translates the content and sequence of training activities into
a guide that is used by the trainer to help deliver the training. - Answers False
True or False. Course objectives are more specific in terms of content and expected behaviors than
program objectives. - Answers True