DMCP EXAMINATION TIPS QUESTIONS AND
ANSWERS SET A+
✔✔Buffet service - ✔✔An assortment of foods offered on a table and guests serve
themselves.
✔✔Business ethics - ✔✔A form of applied or professional ethics that examines ethical
principles and moral or ethical problems that arise in a business environment. It applies
to all aspects of business conduct and is relevant to the conduct of individuals and
business organizations as a whole. Also called Corporate Ethics.
✔✔Butler service - ✔✔When servers offer a variety of both hot and cold hors d'oeuvres
on platters to guests at receptions. It is also a style of table service where guests serve
themselves from platters presented by the server.
✔✔By the bottle - ✔✔Liquor service charged for by the full bottle. Client pays for all the
bottles that have been opened, even if there are partially full bottles remaining.
✔✔By the person - ✔✔The client pays a pre-determined and agreed upon absolute rate
for beverage consumption during the event. The per person rate usually includes all
beverages, including alcoholic beverages and soft drinks. This is typically the most
expensive method of bar service. The advantage is that all costs are known up front and
this can help pre-establish an exact budget.
✔✔Cafeteria service - ✔✔Similar to buffet service except food is served from behind
arranged tables by a wait staff rather then guests serving themselves.
✔✔Call brands - ✔✔A brand of liquor, distinguished from house brand, selected by a
customer according to personal preference. It is usually a higher quality than house
brands.
✔✔Camaraderie - ✔✔Activity for terms that are strictly recreational or social.
,✔✔Cancellation clause - ✔✔Provision in a contract that outlines damages to be paid to
the non-canceling party if cancellation occurs, due to the canceling party's breach of the
contract.
✔✔Cancellation insurance - ✔✔Insurance that protects an events organizer against
financial loss or expenses incurred when contractually specified perils necessitate
canceling or relocating an events or cause a reduction in attendance.
✔✔Canned tour - ✔✔A readily available pre-packaged tour, which allows little or no
variation.
✔✔Cart Service - ✔✔Service in which foods are prepared tableside and servers design
individual plates for each guest. This style is gaining in popularity and is sometimes
used as a dessert cart or cordial cart.
✔✔Cash bar - ✔✔A private bar setup where guests pay for drinks individually. The drink
tickets or coupons may or may not include the gratuity on the beverage, depending
upon the client's preference. This type of bar typically ensures the lowest amount of
alcohol consumption.
✔✔Catering Sales manager - ✔✔Staff person responsible for selling and servicing
group and local food and beverage functions.
✔✔Celsius - ✔✔A temperature scale where 0 is freezing and 100 is the boiling point
✔✔Certificate of Insurance - ✔✔A document provided by an insurance company as
proof that a policy has been issued and coverage is in effect.
✔✔Chief Executive Office (CEO) - ✔✔The person responsible for articulating and
integrating a vision into the company culture; identifying and evaluating strategic market
opportunities and challenges; acting as a company spokesperson to industry leaders,
affiliates and media; and overseeing the financial and legal interest of the company.
Same as President and/or Owner
✔✔Classroom setup - ✔✔Seating arrangement in which rows of tables with chairs face
the front of a room and each person has a space for writing. Dame as Schoolroom
setup.
✔✔Clustered speakers - ✔✔Groups of speakers mounted mostly in auditoriums, arenas
and theaters and usually placed in the center of the venue.
✔✔Collateral - ✔✔The promotional material used by salespeople to support or
corroborate the features and benefits of the item being sold.
, ✔✔Collective agreement - ✔✔Written agreements between the employer and union
specifying the terms and conditions of employment for workers, the status of the union
and the procedure of settling disputes arising during the contract term. Also called a
Union Contract.
✔✔Commission - ✔✔A payment to a sales representative for meeting or exceeding a
sales revenue goal or a payment made to an individual or organization for bringing
business to another individual or organization, which is considered an industry standard
when used properly.
✔✔Computer Network - ✔✔Collection of computers and devices connected by
communications channels that facilitates communications among users and allows
users to share resources with other users.
✔✔Conference style setup - ✔✔See Boardroom style setup.
✔✔Confrontation - ✔✔Involves the efforts of a dissident group to actually obstruct the
conduct of the event.
✔✔Consortiums - ✔✔A loosely knit groups of independently owned and managed
companies such as DMCs, tour operators hotels, etc.. With a joint marketing and
distribution process.
✔✔Continental breakfast - ✔✔The most common type of breakfast and the fastest and
easiest for attendees. Consists of coffee, tea, orange juice and breakfast pastries.
✔✔Contingency plan - ✔✔Alternative plans that may replace the original plan when
circumstances change.
✔✔Convention and Visitor Bureau (CVB) - ✔✔Convention and Visitors Bureaus ( also
referred to a Destination Marketing Organizations [DMO]) are not-for-profit
organizations charged with representing a specific destination and helping the long-term
development of communities though a travel and tourism strategy. Convention and
Visitors Bureaus/Destination Marketing Organizations are usually membership
organizations bringing together business that rely on tourism and events for revenue.
For visitors, CVBs/DMOs are like a key to the city. As an unbiased resource,
CVBs/DMOs can serve as a broker or an official point of contact for convention and
event planners, tour operators and visitors. They assist planners with event preparation
and encourage business travelers and visitors alike to visit local historic, cultural and
recreational sites.
✔✔Convention childcare program - ✔✔Any program which is designed to care for and
entertain the children of convention attendees during corporate events, trade shows and
association meetings.
ANSWERS SET A+
✔✔Buffet service - ✔✔An assortment of foods offered on a table and guests serve
themselves.
✔✔Business ethics - ✔✔A form of applied or professional ethics that examines ethical
principles and moral or ethical problems that arise in a business environment. It applies
to all aspects of business conduct and is relevant to the conduct of individuals and
business organizations as a whole. Also called Corporate Ethics.
✔✔Butler service - ✔✔When servers offer a variety of both hot and cold hors d'oeuvres
on platters to guests at receptions. It is also a style of table service where guests serve
themselves from platters presented by the server.
✔✔By the bottle - ✔✔Liquor service charged for by the full bottle. Client pays for all the
bottles that have been opened, even if there are partially full bottles remaining.
✔✔By the person - ✔✔The client pays a pre-determined and agreed upon absolute rate
for beverage consumption during the event. The per person rate usually includes all
beverages, including alcoholic beverages and soft drinks. This is typically the most
expensive method of bar service. The advantage is that all costs are known up front and
this can help pre-establish an exact budget.
✔✔Cafeteria service - ✔✔Similar to buffet service except food is served from behind
arranged tables by a wait staff rather then guests serving themselves.
✔✔Call brands - ✔✔A brand of liquor, distinguished from house brand, selected by a
customer according to personal preference. It is usually a higher quality than house
brands.
✔✔Camaraderie - ✔✔Activity for terms that are strictly recreational or social.
,✔✔Cancellation clause - ✔✔Provision in a contract that outlines damages to be paid to
the non-canceling party if cancellation occurs, due to the canceling party's breach of the
contract.
✔✔Cancellation insurance - ✔✔Insurance that protects an events organizer against
financial loss or expenses incurred when contractually specified perils necessitate
canceling or relocating an events or cause a reduction in attendance.
✔✔Canned tour - ✔✔A readily available pre-packaged tour, which allows little or no
variation.
✔✔Cart Service - ✔✔Service in which foods are prepared tableside and servers design
individual plates for each guest. This style is gaining in popularity and is sometimes
used as a dessert cart or cordial cart.
✔✔Cash bar - ✔✔A private bar setup where guests pay for drinks individually. The drink
tickets or coupons may or may not include the gratuity on the beverage, depending
upon the client's preference. This type of bar typically ensures the lowest amount of
alcohol consumption.
✔✔Catering Sales manager - ✔✔Staff person responsible for selling and servicing
group and local food and beverage functions.
✔✔Celsius - ✔✔A temperature scale where 0 is freezing and 100 is the boiling point
✔✔Certificate of Insurance - ✔✔A document provided by an insurance company as
proof that a policy has been issued and coverage is in effect.
✔✔Chief Executive Office (CEO) - ✔✔The person responsible for articulating and
integrating a vision into the company culture; identifying and evaluating strategic market
opportunities and challenges; acting as a company spokesperson to industry leaders,
affiliates and media; and overseeing the financial and legal interest of the company.
Same as President and/or Owner
✔✔Classroom setup - ✔✔Seating arrangement in which rows of tables with chairs face
the front of a room and each person has a space for writing. Dame as Schoolroom
setup.
✔✔Clustered speakers - ✔✔Groups of speakers mounted mostly in auditoriums, arenas
and theaters and usually placed in the center of the venue.
✔✔Collateral - ✔✔The promotional material used by salespeople to support or
corroborate the features and benefits of the item being sold.
, ✔✔Collective agreement - ✔✔Written agreements between the employer and union
specifying the terms and conditions of employment for workers, the status of the union
and the procedure of settling disputes arising during the contract term. Also called a
Union Contract.
✔✔Commission - ✔✔A payment to a sales representative for meeting or exceeding a
sales revenue goal or a payment made to an individual or organization for bringing
business to another individual or organization, which is considered an industry standard
when used properly.
✔✔Computer Network - ✔✔Collection of computers and devices connected by
communications channels that facilitates communications among users and allows
users to share resources with other users.
✔✔Conference style setup - ✔✔See Boardroom style setup.
✔✔Confrontation - ✔✔Involves the efforts of a dissident group to actually obstruct the
conduct of the event.
✔✔Consortiums - ✔✔A loosely knit groups of independently owned and managed
companies such as DMCs, tour operators hotels, etc.. With a joint marketing and
distribution process.
✔✔Continental breakfast - ✔✔The most common type of breakfast and the fastest and
easiest for attendees. Consists of coffee, tea, orange juice and breakfast pastries.
✔✔Contingency plan - ✔✔Alternative plans that may replace the original plan when
circumstances change.
✔✔Convention and Visitor Bureau (CVB) - ✔✔Convention and Visitors Bureaus ( also
referred to a Destination Marketing Organizations [DMO]) are not-for-profit
organizations charged with representing a specific destination and helping the long-term
development of communities though a travel and tourism strategy. Convention and
Visitors Bureaus/Destination Marketing Organizations are usually membership
organizations bringing together business that rely on tourism and events for revenue.
For visitors, CVBs/DMOs are like a key to the city. As an unbiased resource,
CVBs/DMOs can serve as a broker or an official point of contact for convention and
event planners, tour operators and visitors. They assist planners with event preparation
and encourage business travelers and visitors alike to visit local historic, cultural and
recreational sites.
✔✔Convention childcare program - ✔✔Any program which is designed to care for and
entertain the children of convention attendees during corporate events, trade shows and
association meetings.
