BANK
COMPLETE COVERAGE: WORKFORCE PLANNING,
RECRUITMENT, TRAINING, PERFORMANCE MANAGEMENT &
LEGAL ISSUES
1. What is the primary purpose of workforce planning?
A. To reduce employee turnover rates
B. To meet business objectives and gain competitive advantage
C. To increase employee satisfaction
D. To comply with legal requirements
Correct Answer: B
Rationale: Workforce planning is carried out to meet business
objectives and gain an advantage over competitors, not simply to
reduce turnover or satisfy employees.
2. Which term describes the process of constructing statistical models
to predict labor demand based on objective statistics from the
previous year?
A. Ratio Analysis
B. Regression Analysis
C. Trend Analysis
D. Transitional Matrix
,Correct Answer: C
Rationale: Trend Analysis specifically involves constructing and applying
statistical models that predict labor demand for the next year given
relatively objective statistics from the previous year.
3. What does FTE stand for in workforce planning?
A. Full Training Employment
B. Full Time Equivalent
C. Fixed Term Employee
D. Formal Training Evaluation
Correct Answer: B
Rationale: FTE reports how many hours are worked, not how many
employees do the work, and is used to understand how many hours
should be worked in conjunction with workforce planning.
4. Which analysis supplements trend analysis by adding new
operational information into expected staffing level requirements?
A. Regression Analysis
B. Ratio Analysis
C. Transitional Analysis
D. Market Analysis
Correct Answer: B
Rationale: Ratio Analysis supplements trend analysis by adding new
operational information into expected staffing level requirements.
,5. Which of the following is an internal consideration in workforce
planning?
A. Labor market forecasts
B. Unemployment rate
C. Transitional matrix
D. Labor market size
Correct Answer: C
Rationale: Transitional matrices track how many people are currently in
positions and how many are expected to be promoted, demoted, and to
leave, making it an internal consideration.
6. Which of the following is a method to reduce a labor surplus?
A. Overtime
B. Temporary employees
C. Downsizing
D. New external hires
Correct Answer: C
Rationale: Downsizing is a method to reduce labor surplus, while
overtime, temporary employees, and new external hires are methods to
avoid labor shortages.
7. What is a method to avoid a labor shortage?
A. Demotions
B. Hiring freeze
C. Early retirement
D. Outsourcing
, Correct Answer: D
Rationale: Outsourcing is a method to avoid labor shortages, while
demotions, hiring freezes, and early retirement are methods to reduce
labor surplus.
8. Which of the following is NOT a main objective for downsizing?
A. Reducing costs
B. Replacing labor with technology
C. Increasing employee morale
D. Moving to more economical locations
Correct Answer: C
Rationale: Increasing employee morale is not a main objective for
downsizing. The four main objectives are reducing costs, replacing labor
with technology, mergers and acquisitions, and moving to more
economical locations.
9. What is a consequence of downsizing as described in the text?
A. Immediate improvement in employee morale
B. Long-term cost savings guaranteed
C. Hurt companies that have high-involvement work
D. Increased innovation across all departments
Correct Answer: C
Rationale: Downsizing will hurt companies that have high-involvement
work, team basis, customer interaction, and research-based operations.