NSHC REVIEW TIPS QUESTIONS AND ANSWERS
SURE A+
✔✔Key Considerations in Health Coaching - ✔✔-Describe what has led to your decision
to lose weight
-Tell me about aby stressors you are dealing with now
-How much weight do you want to lose?
-Describe how you feel after you have eaten because of stress
-What goals are important to you?
-What support can you rely on to help
✔✔Facts A/B W&P - ✔✔
✔✔Why Standards of Care are Critical - ✔✔Defined as somethin established for use as
a rule or basis of comparison in measuring or judging capacity, content value, or quality.
Provides consistency in care interventions. It ensures that all clients are receiving the
same level of care for conditions.
✔✔How to Review Clinical Practice Guidelines - ✔✔
✔✔How to Develop Standares of Care in Health Coaching - ✔✔Standards of care are
specific care interventions, based on research and clinical experience that have been
found to enhance practice efficiency withan an organization and to produce optimal
outcomes. The goal of developing the best practice interventions is to provide clinicians
with a standardized approach to care management
✔✔Outcomes vs Goals - ✔✔An outcome is the result of care rendered, or responses,
and feelings of care provided. A goal is what one desires to obtain. An outcome is what
one actually attains.
✔✔Benchmarking - ✔✔Use of a point of reference by which others are judged. Internal
benchmarking is used to compare outcome results within an organization. External
benchmarking is used to compare outcomes to those of an external body.
, ✔✔How to Select Outcomes to Measure - ✔✔
✔✔How to Calculate Outcome Metrics - ✔✔
✔✔ HC Delivery Trends - ✔✔telephonic coaching has edged out face-face health
coaching.
✔✔NSHC's Code of Ethics & Standards of Practice - ✔✔maintain strict level of privacy
and confidentiality, ensures client fully understands terms of coaching relationship,
truthfully identify health coaching qualifications, non judgemental of client's beliefs, (etc.)
✔✔Communication Styles - ✔✔Direct: talker, expresses opinions, fast speech,
impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial
expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
✔✔Tendencies That Should be Modified & How - ✔✔RELATER (resistance to see new
opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
✔✔Pitfalls to Avoid - ✔✔1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
✔✔Cause of a Wandering Mind & How to Avoid - ✔✔We only use "evaluative" listening
in day-to-day communication. There is too much time for distraction during
converstation. Practice "active listening" by making a conscious effort.
✔✔Strategies When Becoming Distracted - ✔✔1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
SURE A+
✔✔Key Considerations in Health Coaching - ✔✔-Describe what has led to your decision
to lose weight
-Tell me about aby stressors you are dealing with now
-How much weight do you want to lose?
-Describe how you feel after you have eaten because of stress
-What goals are important to you?
-What support can you rely on to help
✔✔Facts A/B W&P - ✔✔
✔✔Why Standards of Care are Critical - ✔✔Defined as somethin established for use as
a rule or basis of comparison in measuring or judging capacity, content value, or quality.
Provides consistency in care interventions. It ensures that all clients are receiving the
same level of care for conditions.
✔✔How to Review Clinical Practice Guidelines - ✔✔
✔✔How to Develop Standares of Care in Health Coaching - ✔✔Standards of care are
specific care interventions, based on research and clinical experience that have been
found to enhance practice efficiency withan an organization and to produce optimal
outcomes. The goal of developing the best practice interventions is to provide clinicians
with a standardized approach to care management
✔✔Outcomes vs Goals - ✔✔An outcome is the result of care rendered, or responses,
and feelings of care provided. A goal is what one desires to obtain. An outcome is what
one actually attains.
✔✔Benchmarking - ✔✔Use of a point of reference by which others are judged. Internal
benchmarking is used to compare outcome results within an organization. External
benchmarking is used to compare outcomes to those of an external body.
, ✔✔How to Select Outcomes to Measure - ✔✔
✔✔How to Calculate Outcome Metrics - ✔✔
✔✔ HC Delivery Trends - ✔✔telephonic coaching has edged out face-face health
coaching.
✔✔NSHC's Code of Ethics & Standards of Practice - ✔✔maintain strict level of privacy
and confidentiality, ensures client fully understands terms of coaching relationship,
truthfully identify health coaching qualifications, non judgemental of client's beliefs, (etc.)
✔✔Communication Styles - ✔✔Direct: talker, expresses opinions, fast speech,
impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial
expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
✔✔Tendencies That Should be Modified & How - ✔✔RELATER (resistance to see new
opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
✔✔Pitfalls to Avoid - ✔✔1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
✔✔Cause of a Wandering Mind & How to Avoid - ✔✔We only use "evaluative" listening
in day-to-day communication. There is too much time for distraction during
converstation. Practice "active listening" by making a conscious effort.
✔✔Strategies When Becoming Distracted - ✔✔1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
