APCO EMD EVALUATION TEST QUESTIONS AND
ANSWERS SURE A+
✔✔Damages - ✔✔__________ is anything awarded to winning plaintiffs in a lawsuit.
✔✔Negligence - ✔✔__________ contains three types and is defined as a failure to act
or perform in a particular situation as any other reasonable, prudent telecommunicator
(with the same or similar training) would do under the same or similar circumstances.
✔✔Simple Negligence - ✔✔__________ is defined as negligent conduct that was not
purposeful or caused by "malicious intent."
✔✔Agency & Individual - ✔✔To reduce liability, risk management must be approached
at which two levels:
✔✔Liability - ✔✔__________ means you are ultimately responsible for your own
actions.
✔✔True - ✔✔T/F: Agencies can reduce their liability by using a well-organized, written
orientation and training programs for new employees.
✔✔True - ✔✔T/F: Argumentative/combative attitude on the part of the EMD is a
common source of litigation.
✔✔- All of the Above - ✔✔Standard of Care can be defined at which levels of
government:
- Local
- State
- Federal
- All of the Above
- None of the Above
, ✔✔Emergency Rule - ✔✔The ___________ is one who is faced with an emergency
cannot be held to the same standard of conduct as someone who is not faced with such
a situation.
✔✔All Callers Interrogation - ✔✔Which of the guidecard types can be used on all types
of 911 calls?
✔✔Phase 1 - ✔✔The All Callers Interrogation falls under which phase of dispatch?
✔✔Phase 2 - ✔✔Dispatching a call falls under which phase of dispatch?
✔✔Phase 3 - ✔✔Pre-arrival instructions fall under which phase of dispatch?
✔✔- Repetitive persistence - ✔✔Which of the following is not a syndrome identified in
the text regarding hysteria?
- It's not working
- Telescoping of time
- Secondary patient
- Repetitive persistence
✔✔- Scripted Chief Complain - ✔✔Which of the following is not one of the three
guidecard types?
- All Callers Interrogation
- Individual Chief Complaint
- Scripted Medical Instructions
- Scripted Chief Complain
✔✔False - ✔✔T/F: Children callers are always able to portray the seriousness of an
emergency by the tone of their voice.
✔✔Trauma - ✔✔__________ is generally defined as physical injury caused by accident
or violence.
✔✔True - ✔✔T/F: No single way of controlling panicked callers will work every time.
✔✔- Unfamiliar medical information
- Children or Elderly callers
- Screaming/Emotional callers
- Sounds/Looks bad - ✔✔Which of the following are "response upgrade" mistakes?
(Select all that apply)
- Unfamiliar medical information
- Children or Elderly callers
- Screaming/Emotional callers
- Sounds/Looks bad
- Unconscious patients
ANSWERS SURE A+
✔✔Damages - ✔✔__________ is anything awarded to winning plaintiffs in a lawsuit.
✔✔Negligence - ✔✔__________ contains three types and is defined as a failure to act
or perform in a particular situation as any other reasonable, prudent telecommunicator
(with the same or similar training) would do under the same or similar circumstances.
✔✔Simple Negligence - ✔✔__________ is defined as negligent conduct that was not
purposeful or caused by "malicious intent."
✔✔Agency & Individual - ✔✔To reduce liability, risk management must be approached
at which two levels:
✔✔Liability - ✔✔__________ means you are ultimately responsible for your own
actions.
✔✔True - ✔✔T/F: Agencies can reduce their liability by using a well-organized, written
orientation and training programs for new employees.
✔✔True - ✔✔T/F: Argumentative/combative attitude on the part of the EMD is a
common source of litigation.
✔✔- All of the Above - ✔✔Standard of Care can be defined at which levels of
government:
- Local
- State
- Federal
- All of the Above
- None of the Above
, ✔✔Emergency Rule - ✔✔The ___________ is one who is faced with an emergency
cannot be held to the same standard of conduct as someone who is not faced with such
a situation.
✔✔All Callers Interrogation - ✔✔Which of the guidecard types can be used on all types
of 911 calls?
✔✔Phase 1 - ✔✔The All Callers Interrogation falls under which phase of dispatch?
✔✔Phase 2 - ✔✔Dispatching a call falls under which phase of dispatch?
✔✔Phase 3 - ✔✔Pre-arrival instructions fall under which phase of dispatch?
✔✔- Repetitive persistence - ✔✔Which of the following is not a syndrome identified in
the text regarding hysteria?
- It's not working
- Telescoping of time
- Secondary patient
- Repetitive persistence
✔✔- Scripted Chief Complain - ✔✔Which of the following is not one of the three
guidecard types?
- All Callers Interrogation
- Individual Chief Complaint
- Scripted Medical Instructions
- Scripted Chief Complain
✔✔False - ✔✔T/F: Children callers are always able to portray the seriousness of an
emergency by the tone of their voice.
✔✔Trauma - ✔✔__________ is generally defined as physical injury caused by accident
or violence.
✔✔True - ✔✔T/F: No single way of controlling panicked callers will work every time.
✔✔- Unfamiliar medical information
- Children or Elderly callers
- Screaming/Emotional callers
- Sounds/Looks bad - ✔✔Which of the following are "response upgrade" mistakes?
(Select all that apply)
- Unfamiliar medical information
- Children or Elderly callers
- Screaming/Emotional callers
- Sounds/Looks bad
- Unconscious patients
