Diversity Recognizing and responding to the needs of different cultures and occupational
groups within the workforce for purposes of maximizing retention and productivity
while maintaining affective working relationships.
Inclusion A culture that connects each employee to the organization encourages
collaboration, flexibility, and fairness and leverages diversity throughout the
organization so that all individuals are able to participate and contribute to their full
potential.
Who is responsible for diversity Everyone.
Managing diversity Managing a diverse workforce that works together in harmony and is able to
communicate with and effectively manage the inmate population.
Benefits of a diverse workforce Makes the Bureau of Prisons an employer of choice, retains, develops, and
advances the best talent in the organization, supports the BOOP's mission
statement core ideologies and core values, attracts highly qualified candidates,
creates an environment that works for everyone, increases productivity and
efficiency.
How diversity influences our impressions Make observations, stereotypes, draw conclusions based on observations.
Strategies for dealing with diversity BANTER.
BOP policy Approach diversity as a win-win opportunity, no racial profiling, treat people as
individuals, examine assumptions before actions, realize the impact of decisions
and actions.
Qualities of culturally skilled correctional officers Avoid confrontation, communication, avoid stereotyping, willingness to learn about
other cultures, avoid rash judgments, respect others and their opinions,
comprehension, able to be oneself, listening, looks for the win-win.
What is selective perception Seeing only what we want to see.
What is self-fulfilling prophecy The way our attitudes and expectations come through in the way we communicate.
We act towards others according to the way we expect them to respond.
Ethnocentrism Regard ourselves and our culture, customs, or religion as inherently superior to
others.
Tolerance The virtue that helps us respect and relate well to people of diverse backgrounds.
What are the sizing up skills PPOL: Positioning, Posturing, Observing, Listening.
, FLETC BOP Midterm Exam Questions & Answers 2026
What is positioning Putting yourself in the best possible safe place to see and hear inmates.
What is a proper distance between you and an inmate 5-6 feet.
What is posturing The way you physically present yourself: stand erect, eliminating distracting
behaviors, incline slightly forward.
What is observing A preventative measure. You are looking for behavior, appearance, and
environment.
What is listening The basic elements are suspend judgment, pick out keywords, and identify intensity
of emotion.
An inmate can die from withdrawal True.
What are the two types of sources of drugs External and internal.
Name some external sources for drugs ICOLD: Incoming supplies, contact visits, outside work details, letters and
packages, dishonest staff members.
GGPPSC Correct answer
Glue Correct answer
Gasoline Correct answer
Prescription drugs Correct answer
Paint Correct answer
Solvents Correct answer
Correction fluid Correct answer