WGU C483 - Principles of Management
Preparation Questions with 100% Correct
Answers
Accommodation
A style of dealing with conflict involving cooperation on behalf of the other party but not being
assertive about one's own interests
Accountability
The expectation that employees will perform a job, take corrective action when necessary, and
report upward on the status and quality of their performance
Accounting audits
Procedures used to verify accounting reports and statements
Acquisition
One firm buying another
Activity-based costing (ABC)
A method of cost accounting designed to identify streams of activity and then to allocate costs
across particular business processes according to the amount of time employees devote to
particular activities
Adapters
Companies that take the current industry structure and its evolution as givens, and choose where
to compete
Adverse impact
When a seemingly neutral employment practice has a disproportionately negative effect on a
protected group
,Advertising support model
Charging fees to advertise on a site
Affective conflict
Emotional disagreement directed toward other people
Affiliate model
Charging fees to direct site visitors to other companies' sites
Affirmative action
Special efforts to recruit and hire qualified members of groups that have been discriminated
against in the past
After-action review
A frank and open-minded discussion of four basic questions aimed at continuous improvement
Alderfer's ERG theory
A human needs theory postulating that people have three basic sets of needs that can operate
simultaneously (Existence, Relatedness and Growth)
Arbitration
The use of a neutral third party to resolve a labor dispute
Assessment center
A managerial performance test in which candidates participate in a variety of exercises and
situations
Assets
The values of the various items the corporation owns
Authentic leadership
A style in which the leader is true to himself or herself while leading
,Authority
The legitimate right to make decisions and to tell other people what to do
Autocratic leadership
A form of leadership in which the leader makes decisions on his or her own and then announces
those decisions to the group
Autonomous work groups
Groups that control decisions about and execution of a complete range of tasks
Avoidance
A reaction to conflict that involves ignoring the problem by doing nothing at all or
deemphasizing the disagreement
Balanced scorecard
Control system combining four sets of performance measures: financial, customer, business
process, and learning and growth
Balance sheet
A report that shows the financial picture of a company at a given time and itemizes assets,
liabilities, and stockholders' equity
Barriers to entry
Conditions that prevent new companies from entering an industry
Behavioral approach
A leadership perspective that attempts to identify what good leaders do—that is, what behaviors
they exhibit
Benchmarking
, The process of comparing an organization's practices and technologies with those of other
companies
Bootlegging
Informal work on projects, other than those officially assigned, of employees' own choosing and
initiative
Boundaryless organization
Organization in which there are no barriers to information flow
Boundary-spanning
Interacting with people in other groups, thus creating linkages between groups
Bounded rationality
A less-than-perfect form of rationality in which decision makers cannot be perfectly rational
because decisions are complex and complete information is unavailable or cannot be fully
processed
Brainstorming
A process in which group members generate as many ideas about a problem as they can;
criticism is withheld until all ideas have been proposed
Broker
A person who assembles and coordinates participants in a network
Budgeting
The process of investigating what is being done and comparing the results with the
corresponding budget data to verify accomplishments or remedy differences; also called
budgetary controlling
Buffering
Preparation Questions with 100% Correct
Answers
Accommodation
A style of dealing with conflict involving cooperation on behalf of the other party but not being
assertive about one's own interests
Accountability
The expectation that employees will perform a job, take corrective action when necessary, and
report upward on the status and quality of their performance
Accounting audits
Procedures used to verify accounting reports and statements
Acquisition
One firm buying another
Activity-based costing (ABC)
A method of cost accounting designed to identify streams of activity and then to allocate costs
across particular business processes according to the amount of time employees devote to
particular activities
Adapters
Companies that take the current industry structure and its evolution as givens, and choose where
to compete
Adverse impact
When a seemingly neutral employment practice has a disproportionately negative effect on a
protected group
,Advertising support model
Charging fees to advertise on a site
Affective conflict
Emotional disagreement directed toward other people
Affiliate model
Charging fees to direct site visitors to other companies' sites
Affirmative action
Special efforts to recruit and hire qualified members of groups that have been discriminated
against in the past
After-action review
A frank and open-minded discussion of four basic questions aimed at continuous improvement
Alderfer's ERG theory
A human needs theory postulating that people have three basic sets of needs that can operate
simultaneously (Existence, Relatedness and Growth)
Arbitration
The use of a neutral third party to resolve a labor dispute
Assessment center
A managerial performance test in which candidates participate in a variety of exercises and
situations
Assets
The values of the various items the corporation owns
Authentic leadership
A style in which the leader is true to himself or herself while leading
,Authority
The legitimate right to make decisions and to tell other people what to do
Autocratic leadership
A form of leadership in which the leader makes decisions on his or her own and then announces
those decisions to the group
Autonomous work groups
Groups that control decisions about and execution of a complete range of tasks
Avoidance
A reaction to conflict that involves ignoring the problem by doing nothing at all or
deemphasizing the disagreement
Balanced scorecard
Control system combining four sets of performance measures: financial, customer, business
process, and learning and growth
Balance sheet
A report that shows the financial picture of a company at a given time and itemizes assets,
liabilities, and stockholders' equity
Barriers to entry
Conditions that prevent new companies from entering an industry
Behavioral approach
A leadership perspective that attempts to identify what good leaders do—that is, what behaviors
they exhibit
Benchmarking
, The process of comparing an organization's practices and technologies with those of other
companies
Bootlegging
Informal work on projects, other than those officially assigned, of employees' own choosing and
initiative
Boundaryless organization
Organization in which there are no barriers to information flow
Boundary-spanning
Interacting with people in other groups, thus creating linkages between groups
Bounded rationality
A less-than-perfect form of rationality in which decision makers cannot be perfectly rational
because decisions are complex and complete information is unavailable or cannot be fully
processed
Brainstorming
A process in which group members generate as many ideas about a problem as they can;
criticism is withheld until all ideas have been proposed
Broker
A person who assembles and coordinates participants in a network
Budgeting
The process of investigating what is being done and comparing the results with the
corresponding budget data to verify accomplishments or remedy differences; also called
budgetary controlling
Buffering
