MNB1601 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● The inputs-process-output elements of the value chain is also known
as the _____________ .
Answer: transformation model
●● Which one of the following represents an input for an airline which
makes transformation possible?
Answer: Pilots and cabin crew
●● Which one of the following represents an input for an airline which
is transformed?
Answer: Passengers
●● Which one of the following represents an output for an airline?
Answer: Passengers at new destinations
●● Which one of the following represents the transformation process of
an airline?
Answer: Change of location of passengers
,●● Airports such as OR Tambo International must be able to deal with a
short waiting tolerance as passengers experience most value-adding
activities first-hand. Passengers should be able to collect baggage from
terminals in a reasonable time period. This refers to the _____________
of output.
Answer: visibility
●● Which one of the following is a characteristic of a service produced
by a service provider such as OR Tambo International?
Answer: Labour intensive
●● Identify the correct operational process used by BMW, a motor
vehicle manufacturer.
Answer: Mass process
●● The different processes required to manufacture the new Toyota
Prius are arranged in consecutive order and the layout is adapted to the
Prius. This is known as the ____________________ layout.
Answer: product
●● Financial bonuses, such as the one offered to Derby employees for
teamwork and productivity, is an example of which kind of
compensation?
Answer: Rewards
,●● The Marketing Director was of the view that Derby should be
moving towards a plan to introduce a system of employee
empowerment. This plan is a recognised employee motivational strategy.
Which one of the following options is also an employee motivational
strategy that Derby could use?
Answer: Job design
●● To facilitate employee involvement, Derby may make use of
_____________ which represent work groups that take over the
responsibility from management for solving quality problems.
Answer: quality circles
●● Most modern approaches to work motivation are based on process
theories. In this regard, intention plays a key role in motivated
behaviour. Which one of the following options is the most common form
of intention in the work place?
Answer: Goals
●● Zanele is the personal assistant of the Director of Ntseli Mining
Incorporated. She has been feeling demotivated as she has recently
learned that other staff members, with smaller workloads than her own,
are receiving the same resources and rewards that are allocated to her.
Zanele feels that this allocation is unfair given her current workload.
Which component of organisational justice is described here?
Answer: Distributive justice
, ●● Arabang, the Director of Ntseli Mining Incorporated, realises that
Zanele is feeling demotivated. In order to improve her motivation, he
decides to not only increase her salary to accurately reflect the work she
does for him, but also to provide her with a new title: Executive
Administrative Officer. This is an example of which factor of Herzberg's
two-factor theory?
Answer: Hygiene factor
●● According to which method are jobs compared according to the
demands they make on the employee?
Answer: Factor-comparison
●● A successful Human Resource (HR) manager will attempt to obtain
as much value as possible from development programmes. Which one of
the following statements is correct regarding the value to be gained from
development programmes?
Answer: The HR manager undertakes follow-up studies to determine if
the training programmes have had the desired effect.
●● Mareth is the owner of a very artistic clothing line and is passionate
about developing her staff. She has developed an intensive training and
development program for all her employees which consists of away-
from-the-job training and development. If the goal of the method being
used is to analyse interpersonal problems and to develop human
relations skills, which method has she chosen?
Answer: Role playing
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● The inputs-process-output elements of the value chain is also known
as the _____________ .
Answer: transformation model
●● Which one of the following represents an input for an airline which
makes transformation possible?
Answer: Pilots and cabin crew
●● Which one of the following represents an input for an airline which
is transformed?
Answer: Passengers
●● Which one of the following represents an output for an airline?
Answer: Passengers at new destinations
●● Which one of the following represents the transformation process of
an airline?
Answer: Change of location of passengers
,●● Airports such as OR Tambo International must be able to deal with a
short waiting tolerance as passengers experience most value-adding
activities first-hand. Passengers should be able to collect baggage from
terminals in a reasonable time period. This refers to the _____________
of output.
Answer: visibility
●● Which one of the following is a characteristic of a service produced
by a service provider such as OR Tambo International?
Answer: Labour intensive
●● Identify the correct operational process used by BMW, a motor
vehicle manufacturer.
Answer: Mass process
●● The different processes required to manufacture the new Toyota
Prius are arranged in consecutive order and the layout is adapted to the
Prius. This is known as the ____________________ layout.
Answer: product
●● Financial bonuses, such as the one offered to Derby employees for
teamwork and productivity, is an example of which kind of
compensation?
Answer: Rewards
,●● The Marketing Director was of the view that Derby should be
moving towards a plan to introduce a system of employee
empowerment. This plan is a recognised employee motivational strategy.
Which one of the following options is also an employee motivational
strategy that Derby could use?
Answer: Job design
●● To facilitate employee involvement, Derby may make use of
_____________ which represent work groups that take over the
responsibility from management for solving quality problems.
Answer: quality circles
●● Most modern approaches to work motivation are based on process
theories. In this regard, intention plays a key role in motivated
behaviour. Which one of the following options is the most common form
of intention in the work place?
Answer: Goals
●● Zanele is the personal assistant of the Director of Ntseli Mining
Incorporated. She has been feeling demotivated as she has recently
learned that other staff members, with smaller workloads than her own,
are receiving the same resources and rewards that are allocated to her.
Zanele feels that this allocation is unfair given her current workload.
Which component of organisational justice is described here?
Answer: Distributive justice
, ●● Arabang, the Director of Ntseli Mining Incorporated, realises that
Zanele is feeling demotivated. In order to improve her motivation, he
decides to not only increase her salary to accurately reflect the work she
does for him, but also to provide her with a new title: Executive
Administrative Officer. This is an example of which factor of Herzberg's
two-factor theory?
Answer: Hygiene factor
●● According to which method are jobs compared according to the
demands they make on the employee?
Answer: Factor-comparison
●● A successful Human Resource (HR) manager will attempt to obtain
as much value as possible from development programmes. Which one of
the following statements is correct regarding the value to be gained from
development programmes?
Answer: The HR manager undertakes follow-up studies to determine if
the training programmes have had the desired effect.
●● Mareth is the owner of a very artistic clothing line and is passionate
about developing her staff. She has developed an intensive training and
development program for all her employees which consists of away-
from-the-job training and development. If the goal of the method being
used is to analyse interpersonal problems and to develop human
relations skills, which method has she chosen?
Answer: Role playing
