USPS 421 - SSA ACADEMY Questions with Correct
Answers
False.
True or False. The USPS uses tax dollars to fund operations.
The Security and Sanctity of Mail
Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all
compromises what?
Universal service obligation
The USPS Mission statement is to serve the American people, and through the ___________,
bind our nation together by maintaining and operating our unique, vital, and resilient
infrastructure.
A federal search warrant
Minus a few exceptions, what is generally required to open or break the seal of any mail
class?
US Postal Inspection Service (USPIS)
Who is the primary law enforcement of USPS? Provide complete answer.
Office of Inspector General (OIG)
What is the independent agency within the USPS that performs audits on and investigates
postal employees? Provide complete answer.
USPIS - postal offenses and postal-related civil matters
OIG - investigates fraud/crime within USPS by employees
,What is the difference between USPIS and OIG?
Supervisors
Who are responsible for ensuring that employees are properly trained and well informed?
Managers and Postmasters
Who manage post office daily operations and serve as business leaders and community
anchors?
Sales and Services Distribution Associate (SSDA)
Who performs many of the same duties as an SSA but also support back office distribution
functions? Provide complete answer.
Sales and Services Associate (SSA)
Who ensures the correct processes are followed and customer needs are met? Provide
complete answer.
Lobby Assistant
Who helps customers with package pickups, identifies mailing needs, ensures customers
complete required forms before reaching the window?
Lead Sales and Services Associate (LSSA)
Who maintains a comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services? Provide complete answer.
1. Deliver Your First Impression
2. Act With Courtesy and Urgency
3. Keeping It Clean and Pristine
4. Delivering the Pride Inside
, 5. It's Game Time
6. Solutions Are Your Specialty
What are the 6 Retail Moments that Matter?
www.usps.com
What is the Post Office Website?
PME, PM, PO Boxes, and Insurance
What are the USPS Premium Services?
Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
What is S.O.L.E.R.?
Acknowledge
Greet
Inquire
Suggest
Thank
What is A+GIST?
"Does this item contain anything liquid, fragile, perishable or potentially hazardous
such as lithium batteries, perfume, mercury, or aerosols?"
What is the HazMat question? *NOTE: If you weigh it, you ask it.
Answers
False.
True or False. The USPS uses tax dollars to fund operations.
The Security and Sanctity of Mail
Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all
compromises what?
Universal service obligation
The USPS Mission statement is to serve the American people, and through the ___________,
bind our nation together by maintaining and operating our unique, vital, and resilient
infrastructure.
A federal search warrant
Minus a few exceptions, what is generally required to open or break the seal of any mail
class?
US Postal Inspection Service (USPIS)
Who is the primary law enforcement of USPS? Provide complete answer.
Office of Inspector General (OIG)
What is the independent agency within the USPS that performs audits on and investigates
postal employees? Provide complete answer.
USPIS - postal offenses and postal-related civil matters
OIG - investigates fraud/crime within USPS by employees
,What is the difference between USPIS and OIG?
Supervisors
Who are responsible for ensuring that employees are properly trained and well informed?
Managers and Postmasters
Who manage post office daily operations and serve as business leaders and community
anchors?
Sales and Services Distribution Associate (SSDA)
Who performs many of the same duties as an SSA but also support back office distribution
functions? Provide complete answer.
Sales and Services Associate (SSA)
Who ensures the correct processes are followed and customer needs are met? Provide
complete answer.
Lobby Assistant
Who helps customers with package pickups, identifies mailing needs, ensures customers
complete required forms before reaching the window?
Lead Sales and Services Associate (LSSA)
Who maintains a comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services? Provide complete answer.
1. Deliver Your First Impression
2. Act With Courtesy and Urgency
3. Keeping It Clean and Pristine
4. Delivering the Pride Inside
, 5. It's Game Time
6. Solutions Are Your Specialty
What are the 6 Retail Moments that Matter?
www.usps.com
What is the Post Office Website?
PME, PM, PO Boxes, and Insurance
What are the USPS Premium Services?
Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
What is S.O.L.E.R.?
Acknowledge
Greet
Inquire
Suggest
Thank
What is A+GIST?
"Does this item contain anything liquid, fragile, perishable or potentially hazardous
such as lithium batteries, perfume, mercury, or aerosols?"
What is the HazMat question? *NOTE: If you weigh it, you ask it.
