TEST BANK for Operations Management,
ff ff ff ff
14th Edition by William J Stevenson
ff ff ff ff ff
Chapters 1 - 19 ff ff ff
,Table ffof ffContents
Chapter ff01 ffIntroduction ffto ffOperations ffManagement
ff Chapter ff02 ffCompetitiveness, ffStrategy, ffand
ff ProductivityfChapter ff03 ffForecasting
Chapter ff04 ffProduct ffand ffService
DesignfChapter ff04S ffReliability
ff
Chapter ff05 ffStrategic ffCapacity ffPlanning fffor ffProducts ffand
ff ServicesfChapter ff05S ffDecision ffTheory
Chapter ff06 ffProcess ffSelection ffand ffFacility
LayoutfChapter ff07 ffWork ffDesign ffand
ff
ff Measurement ffChapter ff07S ffLearning ffCurves
Chapter ff08 ffLocation ffPlanning ffand
AnalysisfChapter ff08S ffThe ffTransportation
ff
ff Model ffChapter ff09 ffManagement ffof
ff Quality ffChapter ff10 ffQuality ffControl
Chapter ff10S ffAcceptance ffSampling
Chapter ff11 ffAggregate ffPlanning ffand ffMaster
SchedulingfChapter ff12 ffMRP ffand ffERP
ff
Chapter ff13 ffInventory ffManagement
ff Chapter ff14 ffJIT ffand ffLean
OperationsfChapter ff14S
ff
ff Maintenance
Chapter ff15 ffSupply ffChain
ManagementfChapter ff16 ffScheduling
ff
Chapter ff17 ffProject ffManagement
,Chapter ff18 ffManagement ffof ffWaiting
LinesfChapter ff19 ffLinear ffProgramming
ff
Chapter 01 Introduction to Operations Management
ff ff ff ff ff
Student:
1. Operations ffmanagers ffare ffresponsible fffor ffassessing ffconsumer ffwants ffand ffneeds ffand ffselling
ffandfpromoting ffthe fforganization's ffgoods ffor ffservices.
True False
2. Often, ffthe ffcollective ffsuccess ffor fffailure ffof ffcompanies' ffoperations fffunctions ffwill ffimpact
ffthefability ffof ffa ffnation ffto ffcompete ffwith ffother ffnations.
True False
3. Companies ffare ffeither ffproducing ffgoods ffor ffdelivering ffservices. ffThis ffmeans ffthat ffonly ffone
ffof fftheftwo fftypes ffof ffoperations ffmanagement ffstrategies ffare ffused.
True False
4. Operations, ffmarketing, ffand fffinance fffunction ffindependently ffof ffeach ffother ffin
ffmostforganizations.
True False
5. The ffgreater ffthe ffdegree ffof ffcustomer ffinvolvement, ffthe ffmore ffchallenging ffthe ffdesign
ffandfmanagement ffof ffoperations.
True False
, 6. Goods ffproducing fforganizations ffare ffnot ffinvolved ffin ffservice
ffactivities.fTrue False
7. Service ffoperations ffrequire ffadditional ffinventory ffbecause ffof ffthe ffunpredictability ffof
ffconsumerfdemand.
True False
8. The ffvalue ffof ffoutputs ffis ffmeasured ffby ffthe ffprices ffcustomers ffare ffwilling ffto ffpay fffor
ffgoods fforfservices.
True False
9. The ffuse ffof ffmodels ffwill ffguarantee ffthe ffbest ffpossible
ffdecisions.fTrue False
10. People ffwho ffwork ffin ffthe fffield ffof ffoperations ffshould ffhave ffskills ffthat ffinclude ffboth
ffknowledgefand ffpeople ffskills.
True False
11. Assembly fflines ffachieved ffproductivity ffbut ffat ffthe ffexpense ffof ffstandard ffof
ffliving.fTrue False
12. The ffoperations ffmanager ffhas ffprimary ffresponsibility fffor ffmaking ffoperations ffsystem
ffdesignfdecisions, ffsuch ffas ffsystem ffcapacity ffand fflocation ffof fffacilities.
True False
13. The ffword ff"technology" ffis ffused ffonly ffto ffrefer ffto ff"information fftechnology".
True False
ff ff ff ff
14th Edition by William J Stevenson
ff ff ff ff ff
Chapters 1 - 19 ff ff ff
,Table ffof ffContents
Chapter ff01 ffIntroduction ffto ffOperations ffManagement
ff Chapter ff02 ffCompetitiveness, ffStrategy, ffand
ff ProductivityfChapter ff03 ffForecasting
Chapter ff04 ffProduct ffand ffService
DesignfChapter ff04S ffReliability
ff
Chapter ff05 ffStrategic ffCapacity ffPlanning fffor ffProducts ffand
ff ServicesfChapter ff05S ffDecision ffTheory
Chapter ff06 ffProcess ffSelection ffand ffFacility
LayoutfChapter ff07 ffWork ffDesign ffand
ff
ff Measurement ffChapter ff07S ffLearning ffCurves
Chapter ff08 ffLocation ffPlanning ffand
AnalysisfChapter ff08S ffThe ffTransportation
ff
ff Model ffChapter ff09 ffManagement ffof
ff Quality ffChapter ff10 ffQuality ffControl
Chapter ff10S ffAcceptance ffSampling
Chapter ff11 ffAggregate ffPlanning ffand ffMaster
SchedulingfChapter ff12 ffMRP ffand ffERP
ff
Chapter ff13 ffInventory ffManagement
ff Chapter ff14 ffJIT ffand ffLean
OperationsfChapter ff14S
ff
ff Maintenance
Chapter ff15 ffSupply ffChain
ManagementfChapter ff16 ffScheduling
ff
Chapter ff17 ffProject ffManagement
,Chapter ff18 ffManagement ffof ffWaiting
LinesfChapter ff19 ffLinear ffProgramming
ff
Chapter 01 Introduction to Operations Management
ff ff ff ff ff
Student:
1. Operations ffmanagers ffare ffresponsible fffor ffassessing ffconsumer ffwants ffand ffneeds ffand ffselling
ffandfpromoting ffthe fforganization's ffgoods ffor ffservices.
True False
2. Often, ffthe ffcollective ffsuccess ffor fffailure ffof ffcompanies' ffoperations fffunctions ffwill ffimpact
ffthefability ffof ffa ffnation ffto ffcompete ffwith ffother ffnations.
True False
3. Companies ffare ffeither ffproducing ffgoods ffor ffdelivering ffservices. ffThis ffmeans ffthat ffonly ffone
ffof fftheftwo fftypes ffof ffoperations ffmanagement ffstrategies ffare ffused.
True False
4. Operations, ffmarketing, ffand fffinance fffunction ffindependently ffof ffeach ffother ffin
ffmostforganizations.
True False
5. The ffgreater ffthe ffdegree ffof ffcustomer ffinvolvement, ffthe ffmore ffchallenging ffthe ffdesign
ffandfmanagement ffof ffoperations.
True False
, 6. Goods ffproducing fforganizations ffare ffnot ffinvolved ffin ffservice
ffactivities.fTrue False
7. Service ffoperations ffrequire ffadditional ffinventory ffbecause ffof ffthe ffunpredictability ffof
ffconsumerfdemand.
True False
8. The ffvalue ffof ffoutputs ffis ffmeasured ffby ffthe ffprices ffcustomers ffare ffwilling ffto ffpay fffor
ffgoods fforfservices.
True False
9. The ffuse ffof ffmodels ffwill ffguarantee ffthe ffbest ffpossible
ffdecisions.fTrue False
10. People ffwho ffwork ffin ffthe fffield ffof ffoperations ffshould ffhave ffskills ffthat ffinclude ffboth
ffknowledgefand ffpeople ffskills.
True False
11. Assembly fflines ffachieved ffproductivity ffbut ffat ffthe ffexpense ffof ffstandard ffof
ffliving.fTrue False
12. The ffoperations ffmanager ffhas ffprimary ffresponsibility fffor ffmaking ffoperations ffsystem
ffdesignfdecisions, ffsuch ffas ffsystem ffcapacity ffand fflocation ffof fffacilities.
True False
13. The ffword ff"technology" ffis ffused ffonly ffto ffrefer ffto ff"information fftechnology".
True False
