EPD V6 ACTUAL CORRECT QUESTIONS AND
ANSWERS SURE A+
✔✔Which of the following is the best definition for "repetitive persistence"? - ✔✔A
calming technique in which the calltaker repeats a phrase verbatim using a firm but
caring tone. The statement should include the caller's name or title and assurance that
help is on the way.
✔✔The caller reports that she is out for her morning run and a man just exposed
himself to her and made a sexually explicit remark. The caller says that the suspect is
currently hiding behind a nearby shed. No weapons were involved or mentioned. After
initiating a 120-D-1 response and completing Key Questioning, which Post-Dispatch
Instructions should you provide the caller? - ✔✔a and b
✔✔Which of the following lists contains the four elements necessary to prove
negligence in a court of law? - ✔✔duty, breach of duty, damage, causation
✔✔Most emergency callers are uncooperative or hysterical. - ✔✔false
✔✔When speaking with callers, EPDs should avoid using jargon, acronyms, slang, or
codes. - ✔✔true
✔✔When a caller is having difficulty understanding you over the phone, speaking
slower is generally more helpful than speaking louder. - ✔✔true
✔✔The caller reports that some kids are sledding down an extremely steep and bumpy
hill in a park near her house, and she's worried that someone is going to get hurt. What
is the most appropriate Chief Complaint Protocol? - ✔✔125: Public Service (Lock-
out/Lock-in, Peace, Welfare, Reckless Activity)
, ✔✔The caller reports that a young girl was sexually assaulted by her stepfather. What is
the most appropriate Chief Complaint Protocol to use for this case? - ✔✔106:
Assault/Sexual Assault
✔✔The caller reports that a small brown dog came limping into her yard a few minutes
ago. It's obvious that its leg was recently broken, but she can't tell how it happened. She
has no idea who the dog belongs to, but it seems pretty friendly. The dog is currently
resting on the caller's patio. What is the most appropriate Determinant Code? - ✔✔105-
C-4
✔✔The caller reports that a maintenance worker just found what he believes to be a
bomb inside a maintenance closet. In response to Key Question 1 on Protocol 108, the
caller indicates that a HIGH OCCUPANCY office building is involved. What should you
do next? - ✔✔Ask Key Question 2
✔✔The caller is reporting that he can see an ASSAULT occurring across the street.
After sending 106-D-5, you continue Key Questioning on Protocol 106. In the middle of
giving you a description of the suspects, the caller reports that the suspects have just
spotted him and are now coming toward him. What should you do next? - ✔✔Go to
Protocol C (Caller In Danger) immediately.
✔✔Key Question 2 on Protocol 102 is: "Where's the suspect/person now?" According to
ED-Q standards, it is acceptable for the EPD to read this question as: "Where's the
suspect or person now?" - ✔✔false
✔✔The caller reports that his wife attacked him and scratched him on the arms and
face yesterday (PAST). His wife is currently asleep in the other room. What is the first
Key Question you should ask? - ✔✔Key Question 1 on Protocol 114
✔✔The caller reports that one of her garage windows was broken out during the night
and some expensive tools are missing from inside. What is the most appropriate Chief
Complaint Protocol? - ✔✔110: Burglary (Break-and-Enter)/Home Invasion
✔✔The caller reports that his daughter saw a suspicious-looking stranger looking in
their neighbor's mailbox yesterday (PAST). He says that the neighbors are away on
vacation. The suspect is not currently in the area. The first Key Question you should ask
is: - ✔✔Key Question 1 on Protocol 129.
✔✔The caller reports that a large load of wood has fallen off a truck and is blocking the
right lane of traffic on the highway. What is the most appropriate Determinant Code? -
✔✔132-C-2
ANSWERS SURE A+
✔✔Which of the following is the best definition for "repetitive persistence"? - ✔✔A
calming technique in which the calltaker repeats a phrase verbatim using a firm but
caring tone. The statement should include the caller's name or title and assurance that
help is on the way.
✔✔The caller reports that she is out for her morning run and a man just exposed
himself to her and made a sexually explicit remark. The caller says that the suspect is
currently hiding behind a nearby shed. No weapons were involved or mentioned. After
initiating a 120-D-1 response and completing Key Questioning, which Post-Dispatch
Instructions should you provide the caller? - ✔✔a and b
✔✔Which of the following lists contains the four elements necessary to prove
negligence in a court of law? - ✔✔duty, breach of duty, damage, causation
✔✔Most emergency callers are uncooperative or hysterical. - ✔✔false
✔✔When speaking with callers, EPDs should avoid using jargon, acronyms, slang, or
codes. - ✔✔true
✔✔When a caller is having difficulty understanding you over the phone, speaking
slower is generally more helpful than speaking louder. - ✔✔true
✔✔The caller reports that some kids are sledding down an extremely steep and bumpy
hill in a park near her house, and she's worried that someone is going to get hurt. What
is the most appropriate Chief Complaint Protocol? - ✔✔125: Public Service (Lock-
out/Lock-in, Peace, Welfare, Reckless Activity)
, ✔✔The caller reports that a young girl was sexually assaulted by her stepfather. What is
the most appropriate Chief Complaint Protocol to use for this case? - ✔✔106:
Assault/Sexual Assault
✔✔The caller reports that a small brown dog came limping into her yard a few minutes
ago. It's obvious that its leg was recently broken, but she can't tell how it happened. She
has no idea who the dog belongs to, but it seems pretty friendly. The dog is currently
resting on the caller's patio. What is the most appropriate Determinant Code? - ✔✔105-
C-4
✔✔The caller reports that a maintenance worker just found what he believes to be a
bomb inside a maintenance closet. In response to Key Question 1 on Protocol 108, the
caller indicates that a HIGH OCCUPANCY office building is involved. What should you
do next? - ✔✔Ask Key Question 2
✔✔The caller is reporting that he can see an ASSAULT occurring across the street.
After sending 106-D-5, you continue Key Questioning on Protocol 106. In the middle of
giving you a description of the suspects, the caller reports that the suspects have just
spotted him and are now coming toward him. What should you do next? - ✔✔Go to
Protocol C (Caller In Danger) immediately.
✔✔Key Question 2 on Protocol 102 is: "Where's the suspect/person now?" According to
ED-Q standards, it is acceptable for the EPD to read this question as: "Where's the
suspect or person now?" - ✔✔false
✔✔The caller reports that his wife attacked him and scratched him on the arms and
face yesterday (PAST). His wife is currently asleep in the other room. What is the first
Key Question you should ask? - ✔✔Key Question 1 on Protocol 114
✔✔The caller reports that one of her garage windows was broken out during the night
and some expensive tools are missing from inside. What is the most appropriate Chief
Complaint Protocol? - ✔✔110: Burglary (Break-and-Enter)/Home Invasion
✔✔The caller reports that his daughter saw a suspicious-looking stranger looking in
their neighbor's mailbox yesterday (PAST). He says that the neighbors are away on
vacation. The suspect is not currently in the area. The first Key Question you should ask
is: - ✔✔Key Question 1 on Protocol 129.
✔✔The caller reports that a large load of wood has fallen off a truck and is blocking the
right lane of traffic on the highway. What is the most appropriate Determinant Code? -
✔✔132-C-2
