CASPER EVALUATION TEST QUESTIONS AND
ANSWERS SET A+
✔✔There are currently increasing talks of increasing the rate at which Syrian refugees
are allowed to enter Canada and the United States. Both countriesm much like their
European counterparts, have had to implement measures to regulate the influx of
refugees in the country. One controversial - ✔✔The Syrian refugee crisis is a major
concern for everyone, especially those countries who have stepped up to accept the
large number of incoming refugees. The policy introduced seems to be concerned about
striking a balance between humanitarian needs and security needs. Some argue that by
limiting entry to families, we reduce the risk of having individuals who are a security
concern from entering the country. But of course, others argue that by simply and
arbitrarily excluding young, single males from entering the country we are not only
acting in a discrimnatory manner, but we are also not reducing our security concerns, as
anyone entering the country could potentially be a security risk. Therefore, I do not
agree with such a policy and I think other steps need to be taken in order to effectively
screen refugees prior to granting them entry into the country. This has to be done
effectively and efficiently so that we act in a humanitarian manner without risking the
safety and security of US and Canadian citizens.
✔✔You own a law firm and your student accidentally destroyed evidence that freed
someone (showed that they were innocent). However, if you tell on your student they
will go to jail. If you do not, the inncocent person will go to jail for no reason. What do
you do? - ✔✔I would first have a private conversation with my student to gather all the
facts. I would want to ensure that the evidence was truly acidentally lost and no foul play
was involved. I would also try to sttempt to replace the lost evidence. If this could not be
done, as a lawyer, I would be bound by my professional obligations and code of ethics
to report the accident to the authorities. Although this would cause immense harm to the
student and her familiy, etc. and of couse I would be sympathetic and offer any support,
it would be illegal and unethical to not inform the authorities and send an innocent
person to jail. If I fail to act ethically and legally, would lose my license to practice law,
defame the practice which effects the employees, and set a bad example for my
,student. However, i would ensure authorities that it was an honest mistake and ask
them to be considerate of that.
✔✔What if you have evidence (that will not hold up in court) that the person is guility.
What would you do? - ✔✔As the director of the law firm, I will have to act legally and
ethically. The information I have regarding the client being guility may not be accurate or
I could be misinformed. It is also not relevant to this specific case. At the end of the day,
it is the role of the court to decide who is and is not gulity. However, I will certainly
advise the authorities and have them attempt to gather evidence that could prove he is
guilty. IN this instasance, I would still report the accident to the authorities because it is
the correct and ethical thing to do. We must trust that the justice system will act in a
approprate manner to punish those who are guilty of serious crimes. If I fail to act
ethically and legally, I could lose my license, runining the reputation of the firm, and
being a bad example to my student.
✔✔From time to time, we are all faced with conflict in some form. With experience, we
learn to deal with different forms of conflict.
Question 1: Describe a time when you had to deal with conflict and how you coped with
it? - ✔✔During my last semester of college, my capstone project was to create an
advertising campaign with my group. We were to create a advertising strategy, and then
present it to the creative directors who would execute that strategy in various types of
creatives ads. When our group did not receive the finished product by the deadline, we
went to talk to the creative people. They became really angry and defensive, explaining
that they we did not give them enough direction. Though I was a little taken back by
their response, I sat down with them and talked about what was causing them confusion
in a calm manner. When they realized I was not trying to attack them, we were able to
explain what we wanted better, and they gained a better understanding of what their
role was. We all decided on a new deadline and were able to complete the project on
time. By having good communication, and acting in a calm manner, you can resolve
conflicts confidently.
✔✔Question 2: How might you handle a similar situation differently should it arise
again? - ✔✔If I had a similar experience to the one stated earlier, I would make an effort
to have good communication earlier on. I would make sure we had adequate time to
make sure that the creative team did not have any questions or concerns. I would also
set up follow up meetings so we could come together and discuss any issues they were
having. As a result, we would not get to the deadline, and still have confusion.
✔✔A time you failed - ✔✔During my undergraduate experience, I took organic
chemistry. On my first test in the course, I failed. I was extremely discouraged and
frustrated. However, I realized that I could either continue to feel down about the difficult
course or the experience could fuel my desire to work hard and do better on the next
test. For the next month, I met with my teacher regulary to go over concepts that were
difficult for me. I also made a rigorous study schedule so that I could give myself proper
,time to study for the class. For the second test, I received a much higher grade. This
experience taught me that there will always be times when we fail. It is what we choose
to do after that will affect the future. The only thing we can do is move forward and try to
do better next time.
✔✔A time you navigated a personal crisis (yours or someone else's) - ✔✔A personal
crisis that I faced was when my dad was diagnosed with autoimmune hepatitis about a
year ago. I'm extremely close with my dad, and I've seen him fight cancer and go
through other health problems. The hardest part about this was being far away, as I live
in Utah and he is in Texas and not knowing what was going on. I kept feeling like there
was no way to help because he was so far away. To overcome this, I decided that the
only thing I could do was to learn as much as I could about it. I couldn't change his
diagnosis, but I could learn about it so I could understand what was going on. As I
researched more about it, I felt more confident because it was not so forgein to me. I
found treatment options that were available, which also helped my dad feel comforted.
✔✔A time you received unfair treatment or criticism - ✔✔When I was working as a
physical therapy technician, we had a patient that came in after a shoulder surgery.
Unfortunately, we did not take her insurance and she would have to pay out of pocket.
When I told her that, she got extremely angry saying that she had called our clinic and
someone had told her that we took her insurance. The patient also was angry because
she had taken off work and driven to our clinic. Though, I was not the person that took
the call I was the one receiving the criticism. At that point, it did not matter who told her
that. Our goal is to treat patients with the utmost respect and give them the best
possible care. I apologized profusely, and helped her find another clinic nearby that took
her insurance. This taught me to???
✔✔You work at a retail store. A customer wants to return an item for an $80.00 cash
refund without a receipt, which is against the store policy. She pleads her case,
explaining that she needs the money for her child's prescription. Your manager is
unavailable, so as the most experienced employee, you must advise a younger
salesperson and make the final decision.
Question 1: What do you tell the other employee - go ahead and give the refund or
abide by store policy? Justify your answer. - ✔✔I would first express my apologies to
her that we were unable to make the refund. As an employee I do not have the authority
to override an established rule. Though this could have a negative impact on the
customer, as well as her child (if she was being truthful), if I allowed the return, I would
be sacrificing my job as well as being a bad example to the new employee. It could also
lead to damaging the stores reputation as others might try to want the refund as well
without a receipt. However, I would be as sympathetic as possible as this is something
the customer obviously does not want to hear.
✔✔A time when you worked with others unlike yourself - ✔✔During college I was
randomly assigned to a group to work on a class project with. We all got along great,
but whenever we would get together to work on the project, our group would often get
, sidetracked because the members wanted to talk about things not related to the project.
However, I really like to get projects done quickly and not procrastinate. In order to use
our time wisely, I thought it would be a good idea to use the first 15 minutes to just talk
and hangout before we started working on the project. I found that this strategy helped
us still be able to enjoy our time together, as well as get our project completed on time.
✔✔Question 2: Assume you advise the newer employee not to give the refund, but she
does anyway. Do you report this to your supervisor? Why or why not? - ✔✔If the new
employee gave the refund, I would confront her about the situation. I would encourage
her to talk to our supervisor and explain the situation because an established rule was
broken. If she would not talk to the supervisor, I would tell them. As the more
experienced employee it is my obligation to let my supervisor know, if the other
employee was unwilling to tell them. If I did not talk inform my supervisor of the
situation, I could potentially lose my job as well as put the newer employee at risk. I
could also risk defaming the store as other people might try and want exceptions.
✔✔Question 3: If you were asked to establish a policy for a new store around refunds,
what aspects would you take into consideration? - ✔✔I would consider changing the
policy to only allow purchases of 20 dollars with cash since that is the largest amount
that can be refunded.
I would consider trying to find a system that tracks individual's purchases so if people
did lose their receipt, we are still able to find record of it. I would also implement a
system where receipts could be emailed or texted to their phone so it would be easier
not to lose the. These new attributes could make the policy more fair to those in a
similar situation as the customer.
✔✔You're a pilot waiting at the airport for your next assignment. You are sitting at the
bar with a colleague who is also awaiting an assignment. Your colleague gets a call
informing him of his next assignment. You over hear him accept the assignment, you
have observed that he has been drinking beers at the bar while waiting.
#1 What is going through your mind at this point? - ✔✔At this point, I need to remain
objective, non-judgemental and not jump to any premature conclusions based on the
primary observations made. I do not want to make the assumption that my colleague is
being irresposible and unprofessional by drinking alcohol while accepting an
assignment. It could very well turn out that my collegue looks like he is drinking an
alcoholic drink, but it could be non- alcoholic beer. Or since I did not hear the complete
conversation on the phone, it could turn out that the colleague said yes to an
assignment that could be tomorrow or a few days from now. However, it could also turn
out that my colleague was drinking and did accept a near assignment. Thus for these
reasons, I will discuss the matter privately with my colleague in a non-accusatory
manner to gain more information as I am concerned about the well being and safety of
all those involved, most importantly, the potential passengers.
ANSWERS SET A+
✔✔There are currently increasing talks of increasing the rate at which Syrian refugees
are allowed to enter Canada and the United States. Both countriesm much like their
European counterparts, have had to implement measures to regulate the influx of
refugees in the country. One controversial - ✔✔The Syrian refugee crisis is a major
concern for everyone, especially those countries who have stepped up to accept the
large number of incoming refugees. The policy introduced seems to be concerned about
striking a balance between humanitarian needs and security needs. Some argue that by
limiting entry to families, we reduce the risk of having individuals who are a security
concern from entering the country. But of course, others argue that by simply and
arbitrarily excluding young, single males from entering the country we are not only
acting in a discrimnatory manner, but we are also not reducing our security concerns, as
anyone entering the country could potentially be a security risk. Therefore, I do not
agree with such a policy and I think other steps need to be taken in order to effectively
screen refugees prior to granting them entry into the country. This has to be done
effectively and efficiently so that we act in a humanitarian manner without risking the
safety and security of US and Canadian citizens.
✔✔You own a law firm and your student accidentally destroyed evidence that freed
someone (showed that they were innocent). However, if you tell on your student they
will go to jail. If you do not, the inncocent person will go to jail for no reason. What do
you do? - ✔✔I would first have a private conversation with my student to gather all the
facts. I would want to ensure that the evidence was truly acidentally lost and no foul play
was involved. I would also try to sttempt to replace the lost evidence. If this could not be
done, as a lawyer, I would be bound by my professional obligations and code of ethics
to report the accident to the authorities. Although this would cause immense harm to the
student and her familiy, etc. and of couse I would be sympathetic and offer any support,
it would be illegal and unethical to not inform the authorities and send an innocent
person to jail. If I fail to act ethically and legally, would lose my license to practice law,
defame the practice which effects the employees, and set a bad example for my
,student. However, i would ensure authorities that it was an honest mistake and ask
them to be considerate of that.
✔✔What if you have evidence (that will not hold up in court) that the person is guility.
What would you do? - ✔✔As the director of the law firm, I will have to act legally and
ethically. The information I have regarding the client being guility may not be accurate or
I could be misinformed. It is also not relevant to this specific case. At the end of the day,
it is the role of the court to decide who is and is not gulity. However, I will certainly
advise the authorities and have them attempt to gather evidence that could prove he is
guilty. IN this instasance, I would still report the accident to the authorities because it is
the correct and ethical thing to do. We must trust that the justice system will act in a
approprate manner to punish those who are guilty of serious crimes. If I fail to act
ethically and legally, I could lose my license, runining the reputation of the firm, and
being a bad example to my student.
✔✔From time to time, we are all faced with conflict in some form. With experience, we
learn to deal with different forms of conflict.
Question 1: Describe a time when you had to deal with conflict and how you coped with
it? - ✔✔During my last semester of college, my capstone project was to create an
advertising campaign with my group. We were to create a advertising strategy, and then
present it to the creative directors who would execute that strategy in various types of
creatives ads. When our group did not receive the finished product by the deadline, we
went to talk to the creative people. They became really angry and defensive, explaining
that they we did not give them enough direction. Though I was a little taken back by
their response, I sat down with them and talked about what was causing them confusion
in a calm manner. When they realized I was not trying to attack them, we were able to
explain what we wanted better, and they gained a better understanding of what their
role was. We all decided on a new deadline and were able to complete the project on
time. By having good communication, and acting in a calm manner, you can resolve
conflicts confidently.
✔✔Question 2: How might you handle a similar situation differently should it arise
again? - ✔✔If I had a similar experience to the one stated earlier, I would make an effort
to have good communication earlier on. I would make sure we had adequate time to
make sure that the creative team did not have any questions or concerns. I would also
set up follow up meetings so we could come together and discuss any issues they were
having. As a result, we would not get to the deadline, and still have confusion.
✔✔A time you failed - ✔✔During my undergraduate experience, I took organic
chemistry. On my first test in the course, I failed. I was extremely discouraged and
frustrated. However, I realized that I could either continue to feel down about the difficult
course or the experience could fuel my desire to work hard and do better on the next
test. For the next month, I met with my teacher regulary to go over concepts that were
difficult for me. I also made a rigorous study schedule so that I could give myself proper
,time to study for the class. For the second test, I received a much higher grade. This
experience taught me that there will always be times when we fail. It is what we choose
to do after that will affect the future. The only thing we can do is move forward and try to
do better next time.
✔✔A time you navigated a personal crisis (yours or someone else's) - ✔✔A personal
crisis that I faced was when my dad was diagnosed with autoimmune hepatitis about a
year ago. I'm extremely close with my dad, and I've seen him fight cancer and go
through other health problems. The hardest part about this was being far away, as I live
in Utah and he is in Texas and not knowing what was going on. I kept feeling like there
was no way to help because he was so far away. To overcome this, I decided that the
only thing I could do was to learn as much as I could about it. I couldn't change his
diagnosis, but I could learn about it so I could understand what was going on. As I
researched more about it, I felt more confident because it was not so forgein to me. I
found treatment options that were available, which also helped my dad feel comforted.
✔✔A time you received unfair treatment or criticism - ✔✔When I was working as a
physical therapy technician, we had a patient that came in after a shoulder surgery.
Unfortunately, we did not take her insurance and she would have to pay out of pocket.
When I told her that, she got extremely angry saying that she had called our clinic and
someone had told her that we took her insurance. The patient also was angry because
she had taken off work and driven to our clinic. Though, I was not the person that took
the call I was the one receiving the criticism. At that point, it did not matter who told her
that. Our goal is to treat patients with the utmost respect and give them the best
possible care. I apologized profusely, and helped her find another clinic nearby that took
her insurance. This taught me to???
✔✔You work at a retail store. A customer wants to return an item for an $80.00 cash
refund without a receipt, which is against the store policy. She pleads her case,
explaining that she needs the money for her child's prescription. Your manager is
unavailable, so as the most experienced employee, you must advise a younger
salesperson and make the final decision.
Question 1: What do you tell the other employee - go ahead and give the refund or
abide by store policy? Justify your answer. - ✔✔I would first express my apologies to
her that we were unable to make the refund. As an employee I do not have the authority
to override an established rule. Though this could have a negative impact on the
customer, as well as her child (if she was being truthful), if I allowed the return, I would
be sacrificing my job as well as being a bad example to the new employee. It could also
lead to damaging the stores reputation as others might try to want the refund as well
without a receipt. However, I would be as sympathetic as possible as this is something
the customer obviously does not want to hear.
✔✔A time when you worked with others unlike yourself - ✔✔During college I was
randomly assigned to a group to work on a class project with. We all got along great,
but whenever we would get together to work on the project, our group would often get
, sidetracked because the members wanted to talk about things not related to the project.
However, I really like to get projects done quickly and not procrastinate. In order to use
our time wisely, I thought it would be a good idea to use the first 15 minutes to just talk
and hangout before we started working on the project. I found that this strategy helped
us still be able to enjoy our time together, as well as get our project completed on time.
✔✔Question 2: Assume you advise the newer employee not to give the refund, but she
does anyway. Do you report this to your supervisor? Why or why not? - ✔✔If the new
employee gave the refund, I would confront her about the situation. I would encourage
her to talk to our supervisor and explain the situation because an established rule was
broken. If she would not talk to the supervisor, I would tell them. As the more
experienced employee it is my obligation to let my supervisor know, if the other
employee was unwilling to tell them. If I did not talk inform my supervisor of the
situation, I could potentially lose my job as well as put the newer employee at risk. I
could also risk defaming the store as other people might try and want exceptions.
✔✔Question 3: If you were asked to establish a policy for a new store around refunds,
what aspects would you take into consideration? - ✔✔I would consider changing the
policy to only allow purchases of 20 dollars with cash since that is the largest amount
that can be refunded.
I would consider trying to find a system that tracks individual's purchases so if people
did lose their receipt, we are still able to find record of it. I would also implement a
system where receipts could be emailed or texted to their phone so it would be easier
not to lose the. These new attributes could make the policy more fair to those in a
similar situation as the customer.
✔✔You're a pilot waiting at the airport for your next assignment. You are sitting at the
bar with a colleague who is also awaiting an assignment. Your colleague gets a call
informing him of his next assignment. You over hear him accept the assignment, you
have observed that he has been drinking beers at the bar while waiting.
#1 What is going through your mind at this point? - ✔✔At this point, I need to remain
objective, non-judgemental and not jump to any premature conclusions based on the
primary observations made. I do not want to make the assumption that my colleague is
being irresposible and unprofessional by drinking alcohol while accepting an
assignment. It could very well turn out that my collegue looks like he is drinking an
alcoholic drink, but it could be non- alcoholic beer. Or since I did not hear the complete
conversation on the phone, it could turn out that the colleague said yes to an
assignment that could be tomorrow or a few days from now. However, it could also turn
out that my colleague was drinking and did accept a near assignment. Thus for these
reasons, I will discuss the matter privately with my colleague in a non-accusatory
manner to gain more information as I am concerned about the well being and safety of
all those involved, most importantly, the potential passengers.
