NSGA 142 Exam 1 Communication &
Caring Questions and Answers.
Infant/Children Therapeutic Communication - Answer Simple words, play, involve parents
Adolescents Therapeutic Communication - Answer Respect privacy, listen and avoid
judgement
Adults Therapeutic Communication - Answer Open-ended questions, active listening
Older Adults Therapeutic Communication - Answer Speak clearly, allow time, consider sensory
loss
Barriers to Communication - Answer Language/culture differences, Sensory deficits
(hearing/vision), Cognitive impairments, Stress, anxiety, pain, nurse behaviors (judgmental,
interrupting, close question)
Open Questions - Answer Encourages detailed response
Closed Questions - Answer Short answers, yes/no questions
Boundaries - Answer Avoid over-involvement, sharing over personal information
Active Listening - Answer Eye contact, nodding, silence - Builds trust, shows respect
Using silence (therapeutic communication) - Answer Allows patient to think, process or share
deeper thoughts
Patient Health Interview Components - Answer Introduction, Patient History (subjective data),
Focused Questions (open & closed), Summarize & Clarify
Cultural/Diversity Considerations - Answer Respect values, traditions, beliefs, Use interpreter if
needed, Adapt questions to patients background
Therapeutic Relationship Exemplar - Answer Built on trust, empathy, respect and boundaries
Nurse-Patient Relationship - Answer Foundation of care, communication impacts outcomes
Caring Questions and Answers.
Infant/Children Therapeutic Communication - Answer Simple words, play, involve parents
Adolescents Therapeutic Communication - Answer Respect privacy, listen and avoid
judgement
Adults Therapeutic Communication - Answer Open-ended questions, active listening
Older Adults Therapeutic Communication - Answer Speak clearly, allow time, consider sensory
loss
Barriers to Communication - Answer Language/culture differences, Sensory deficits
(hearing/vision), Cognitive impairments, Stress, anxiety, pain, nurse behaviors (judgmental,
interrupting, close question)
Open Questions - Answer Encourages detailed response
Closed Questions - Answer Short answers, yes/no questions
Boundaries - Answer Avoid over-involvement, sharing over personal information
Active Listening - Answer Eye contact, nodding, silence - Builds trust, shows respect
Using silence (therapeutic communication) - Answer Allows patient to think, process or share
deeper thoughts
Patient Health Interview Components - Answer Introduction, Patient History (subjective data),
Focused Questions (open & closed), Summarize & Clarify
Cultural/Diversity Considerations - Answer Respect values, traditions, beliefs, Use interpreter if
needed, Adapt questions to patients background
Therapeutic Relationship Exemplar - Answer Built on trust, empathy, respect and boundaries
Nurse-Patient Relationship - Answer Foundation of care, communication impacts outcomes
