Management 101 - Test 1 - Ch 1-6
Questions and Answers
Manager - ANS-A person who supports and is responsible for the work of others.
First Line Managers - ANS-Team of leaders and supervisors in charge of people who
perform nonmanagerial duties.
Middle Managers - ANS-Oversee the work of large departments or divisions.
Top Managers - ANS-Guide the performance of the organization as a whole or of one of
its major parts.
Type of First Line Managers - ANS-Department Head, Supervisor, Team Leader
Type of Middle Managers - ANS-Division Manager, Regional Manager, Plant Manager
Accountability - ANS-Is the requirement to show performance results to a supervisor.
Quality of Life - ANS-Is the overall quality of human experiences in the workplace.
Quality of Life Issues - ANS-Fair pay safe working conditions, room to grow, protection
against individual rights.
Planning - ANS-Setting performance objectives and deciding how to achieve them.
Controlling - ANS-Measuring performance and taking action to ensure desired results.
Leading - ANS-Inspiring people to work hard to achieve high performance.
Organizing - ANS-Arranging tasks, people, and other resources to accomplish the work.
Interpersonal Roles - ANS-How a manager interacts with other people. Leader/liaison
Informational Roles - ANS-How a manager exchanges and processes information.
Monitor/Spokesperson
Decisional Roles - ANS-How a manager uses information in decision making.
Entrepreneur/ Negotiator/ Resource Allocator
, Conceptual Skills - ANS-The ability to think analytically and achieve integrative problem
solving.
Human Skills - ANS-The ability to work well in cooperation with other persons;
emotional intelligence-the ability to manage ourselves and relationships effectively.
Technical Skills - ANS-The ability to apply expertise and perform a special task with
proficiency.
Self Awareness - ANS-Understanding moods and emotions
Self Regulation - ANS-Thinking before acting: controlling disruptive impulses
Motivation - ANS-Working hard and perservering
Empathy - ANS-Understanding the emotions of others
Social Skills - ANS-Gaining rapport and building good relationships
Global Sourcing - ANS-Involves contracting for work to be performed in other countries.
Prejudice - ANS-Is the display of negative, irrational attitudes toward women or
minorities.
Discrimination - ANS-Actively denies women and minorities the full benefits of
organizational membership.
Shamrock Organization - ANS-Operates with a core group of full-time long*term
workers supported by others who work on contract and part time.
Scientific Management - ANS-Emphasizes careful selection and training of workers and
supervisory support.
Scientific Management Concept - ANS-Develop a "science" for each job-rules of motion,
standard work tools, and proper work conditions.
Scientific Management Concept - ANS-Hire Workers with the right abilities for the job
Scientific Management Concept - ANS-Train and motivate workers to do their jobs
according to the science
Scientific Management Concept - ANS-Support workers by planning and assisting their
work according to the science
Scientific Management Concept Creator - ANS-Frederick Taylor
Questions and Answers
Manager - ANS-A person who supports and is responsible for the work of others.
First Line Managers - ANS-Team of leaders and supervisors in charge of people who
perform nonmanagerial duties.
Middle Managers - ANS-Oversee the work of large departments or divisions.
Top Managers - ANS-Guide the performance of the organization as a whole or of one of
its major parts.
Type of First Line Managers - ANS-Department Head, Supervisor, Team Leader
Type of Middle Managers - ANS-Division Manager, Regional Manager, Plant Manager
Accountability - ANS-Is the requirement to show performance results to a supervisor.
Quality of Life - ANS-Is the overall quality of human experiences in the workplace.
Quality of Life Issues - ANS-Fair pay safe working conditions, room to grow, protection
against individual rights.
Planning - ANS-Setting performance objectives and deciding how to achieve them.
Controlling - ANS-Measuring performance and taking action to ensure desired results.
Leading - ANS-Inspiring people to work hard to achieve high performance.
Organizing - ANS-Arranging tasks, people, and other resources to accomplish the work.
Interpersonal Roles - ANS-How a manager interacts with other people. Leader/liaison
Informational Roles - ANS-How a manager exchanges and processes information.
Monitor/Spokesperson
Decisional Roles - ANS-How a manager uses information in decision making.
Entrepreneur/ Negotiator/ Resource Allocator
, Conceptual Skills - ANS-The ability to think analytically and achieve integrative problem
solving.
Human Skills - ANS-The ability to work well in cooperation with other persons;
emotional intelligence-the ability to manage ourselves and relationships effectively.
Technical Skills - ANS-The ability to apply expertise and perform a special task with
proficiency.
Self Awareness - ANS-Understanding moods and emotions
Self Regulation - ANS-Thinking before acting: controlling disruptive impulses
Motivation - ANS-Working hard and perservering
Empathy - ANS-Understanding the emotions of others
Social Skills - ANS-Gaining rapport and building good relationships
Global Sourcing - ANS-Involves contracting for work to be performed in other countries.
Prejudice - ANS-Is the display of negative, irrational attitudes toward women or
minorities.
Discrimination - ANS-Actively denies women and minorities the full benefits of
organizational membership.
Shamrock Organization - ANS-Operates with a core group of full-time long*term
workers supported by others who work on contract and part time.
Scientific Management - ANS-Emphasizes careful selection and training of workers and
supervisory support.
Scientific Management Concept - ANS-Develop a "science" for each job-rules of motion,
standard work tools, and proper work conditions.
Scientific Management Concept - ANS-Hire Workers with the right abilities for the job
Scientific Management Concept - ANS-Train and motivate workers to do their jobs
according to the science
Scientific Management Concept - ANS-Support workers by planning and assisting their
work according to the science
Scientific Management Concept Creator - ANS-Frederick Taylor
