WGU C720 OPERATIONS MANAGEMENT EXAM 2026 188+ COMPLETE EXAM QUESTIONS AND ANSWERS 100% VERIFIED A+ GRADE ASSURED!!!!! NEW LATEST UPDATE!!!!

FINAL EXAMINATION PAPER dd dd




dd WGU C720 OPERATIONS MANAGEMENT EXAM
dd dd dd dd




STUDENT NAME: ________________________________
dd dd DATE: _____________ dd




COURSE: WGU C720 Operations and Supply Chain Manageme
dd dd dd dd dd dd dd TIME: _____________ dd



nt
EXAM CODE: WGU C720 OPERATIONS MANAGEMENT E
dd dd dd dd dd dd



XAM-101




EXAM INSTRUCTIONS: dd



1. Print your full name and date clearly in the header above.
dd dd dd dd dd dd dd dd dd dd dd



2. This exam booklet contains both Test Questions (Part I) and Verified Solutions (Part II).
dd dd dd dd dd dd dd dd dd dd dd dd dd dd



3. Answer all multiple-choice questions clearly. Double-check your work.
dd dd dd dd dd dd dd dd



4. Do not break the seal or open this booklet until instructed to do so by the proctor.
dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd




Q1. Which of the following is an activity of both service producers and goods producers?
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd




[Verified Solution]: Focusing on product improvement
dd dddd dd dd dd




Q2. Organizations with flexible operations respond quickly and inexpensively to the changing
dddd dd dd dd dd dd dd dd dd dd dd dd



needs of customers.
dd dd




[Verified Solution]: True dd dddd




Q3. In the 1950s, Coca-
dddd dd dd dd



Cola replaced glass bottles with lighter, less expensive aluminum cans without changing the tas
dd dd dd dd dd dd dd dd dd dd dd dd dd



te of the soda. This operations change best illustrates how _________ altered Coca-
dd dd dd dd dd dd dd dd dd dd dd dd



Cola's product design.
dd dd




[Verified Solution]: technology dd dddd




Q4. Operations managers primarily help a firm implement a strategy by ________.
dddd dd dd dd dd dd dd dd dd dd dd




[Verified Solution]: allocating resourcesdd dddd dd




Q5. A business process has which of the following unique characteristics that make it key in a
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



ny organization?
dd




[Verified Solution]: It is cross-functional.
dd dddd dd dd

,Q6. Which of the following is a driving force in the global job market as job markets for man
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



ufacturing, technology, engineering, and management positions shift between countries?
dd dd dd dd dd dd dd dd




[Verified Solution]: Labor costs
dd dddd dd




Q7. Which of the following best describes a competitive advantage?
dddd dd dd dd dd dd dd dd dd




[Verified Solution]: A capability valued by customers that gives a firm an edge over its rivals
dd dddd dd dd dd dd dd dd dd dd dd dd dd dd dd




Q8. Which is the most important in the strategic planning process?
dddd dd dd dd dd dd dd dd dd dd




[Verified Solution]: Creating action plans for accomplishing organizational goals
dd dddd dd dd dd dd dd dd




Q9. An order fulfillment system manages customer in several steps. One of these steps is mar
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



keting.
[Verified Solution]: False dd dddd




Q10. Productivity is _______________.
dddd dd dd




[Verified Solution]: the ratio of outputs achieved divided by the inputs consumed to achieve those out
dd dddd dd dd dd dd dd dd dd dd dd dd dd dd dd



puts




Q11. The ______ declined in the U.S. because of improvements in farming methods and mach
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd



inery in the mid- to late-1800s.
dd dd dd dd dd




[Verified Solution]: price of food
dd dddd dd dd




Q12. When a firm applies current technology to operations management, it can ________.
dddd dd dd dd dd dd dd dd dd dd dd dd




[Verified Solution]: make better products with fewer resources
dd dddd dd dd dd dd dd




Q13. Operations managers at a plastic company directly facilitate the achievement of organiz
dddd dd dd dd dd dd dd dd dd dd dd dd



ational goals by
dd dd




[Verified Solution]: allocating financial resources
dd dddd dd dd

, Q14. Due to the pressure to compete globally, an increasing number of firms are changing the
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



ir organizational structures. Instead of being organized by business functions, more firms are
dd dd dd dd dd dd dd dd dd dd dd dd dd



being organized by _______________.
dd dd dd




[Verified Solution]: business processes
dd dddd dd




Q15. The difference between the lowest cost producer of a good and the next lowest cost prod
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



ucer of the same good is known as a(n) ________.
dd dd dd dd dd dd dd dd dd




[Verified Solution]: relative advantage
dd dddd dd




Q16. Sustainability refers to the organizational issue of balancing financial profitability with e
dddd dd dd dd dd dd dd dd dd dd dd dd



nvironmental responsibility. dd




[Verified Solution]: True dd dddd




Q17. Competitive advantage refers to a capability valued by customers that enables a firm to
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



improve its profitability. dd dd




[Verified Solution]: True dd dddd




Q18. Developing organizational synergy is the likely result of aligning a firm's operational pla
dddd dd dd dd dd dd dd dd dd dd dd dd dd



ns with its strategy development plans.
dd dd dd dd dd




[Verified Solution]: True dd dddd




Q19. ____ refers to obtaining a customer's order, placing the order in the firm's information s
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



ystem, delivering the product, and satisfying the customer with the product.
dd dd dd dd dd dd dd dd dd dd




[Verified Solution]: Order fulfillment
dd dddd dd




Q20. Sandra purchases a new snow boots through an online shoe store. The boots are delivere
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



d to her home three days later. After wearing the boots for a few days, Sandra decides she is s
dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd



atisfied with the purchase. Given the information provided, the shoe store has been successful
dd dd dd dd dd dd dd dd dd dd dd dd dd dd



at ________.
dd




[Verified Solution]: order fulfillment
dd dddd dd




Q21. Productivity measurements are more precise than efficiency measurements.
dddd dd dd dd dd dd dd dd




[Verified Solution]: True dd dddd