HRIR 3021 Exam 3 Questions With Complete Solutions
alternative dispute resolution (ADR) Correct Answers methods
of solving a problem by bringing in an impartial outsider but not
using the court system
arbitration Correct Answers binding process in which a
professional arbitrator from outside the organization (usually a
lawyer or judge) hears the case and resolves it by making a
decision
assessment Correct Answers collecting information and
providing feedback to employees about their behavior,
communication style, or skills
assessment center Correct Answers assessment process in
which multiple raters or evaluators (assessors) evaluate
employees' performance on a number of exercises, usually as
they work in a group at an off-site location
balanced scorecard Correct Answers combination of
performance measures directed toward the company's long- and
short-term goals and used as the basis for awarding incentive
pay
benchmarking Correct Answers procedure in which an
organization compares its own practices against those of
successful competitors
, benchmarks Correct Answers measurement tool that gathers
ratings of a manager's use of skills associated with success in
managing
cafeteria-style plan Correct Answers benefits plan that offers
employees a set of alternatives from which they can choose the
types and amounts of benefits they want
cash balance plan Correct Answers retirement plan in which
the employer sets up an individual account for each employee
and contributes a percentage of the employee's salary; account
earns interest at a predefined rate
coach Correct Answers peer or manager who works with an
employee to motivate the employee, help him or her develop
skills, and provide reinforcement and feedback
commissions Correct Answers incentive pay calculated as a
percentage of sales
consolidated omnibus budget reconciliation act (COBRA)
Correct Answers federal law that requires employers to permit
employees or their dependents to extend their health insurance
coverage at group rates for up to 36 months following a
qualifying event, such as a layoff, reduction in hours, or the
employee's death
contributory plan Correct Answers retirement plan funded by
contributions from the employer and employee
alternative dispute resolution (ADR) Correct Answers methods
of solving a problem by bringing in an impartial outsider but not
using the court system
arbitration Correct Answers binding process in which a
professional arbitrator from outside the organization (usually a
lawyer or judge) hears the case and resolves it by making a
decision
assessment Correct Answers collecting information and
providing feedback to employees about their behavior,
communication style, or skills
assessment center Correct Answers assessment process in
which multiple raters or evaluators (assessors) evaluate
employees' performance on a number of exercises, usually as
they work in a group at an off-site location
balanced scorecard Correct Answers combination of
performance measures directed toward the company's long- and
short-term goals and used as the basis for awarding incentive
pay
benchmarking Correct Answers procedure in which an
organization compares its own practices against those of
successful competitors
, benchmarks Correct Answers measurement tool that gathers
ratings of a manager's use of skills associated with success in
managing
cafeteria-style plan Correct Answers benefits plan that offers
employees a set of alternatives from which they can choose the
types and amounts of benefits they want
cash balance plan Correct Answers retirement plan in which
the employer sets up an individual account for each employee
and contributes a percentage of the employee's salary; account
earns interest at a predefined rate
coach Correct Answers peer or manager who works with an
employee to motivate the employee, help him or her develop
skills, and provide reinforcement and feedback
commissions Correct Answers incentive pay calculated as a
percentage of sales
consolidated omnibus budget reconciliation act (COBRA)
Correct Answers federal law that requires employers to permit
employees or their dependents to extend their health insurance
coverage at group rates for up to 36 months following a
qualifying event, such as a layoff, reduction in hours, or the
employee's death
contributory plan Correct Answers retirement plan funded by
contributions from the employer and employee
