ServiceNow CSA Exam Test with Answers Rated A
-Now Platform User Interface
What are the ditterent interfaces for accessing a Servi- -Service Portal
ceNow Instance? -ServiceNow Mobile Classic
-ServiceNow Agent
-Banner Frame
What are the tree components of the Now Platform User
-Application Navigator
Interface?
-Content Frame
What is a collection of users who share a common pur-
Group
pose?
Where can you locate product documentation? docs.servicenow.com
What is a collection of permissions used to grant access
Role
to ditterent parts of the platform?
What is a common way of testing functionality for ditterent
Impersonate User
roles?
A row represents what in the ServiceNow database Record
-List
What are the three ditterent types of context menus in a
-Column
list view?
-Record
-Field
What are the three components of a filter condition? -Operator
-Value
What defines which fields appear in a list and the order of
View
said fields?
Which field type displays as a check box on the form? True/False
Which field type displays information from another table? Reference
Which tool can be used to change the layout of the form
Form Designer
view for all users?
1/6
, ServiceNow CSA Exam Test with Answers Rated A
-Page Header
What are the three main components of the Form Design-
-Field Navigator
er?
-Form Layout
What allows fields to be populated automatically when
Template
applied?
Which UI action saves information for a new record and
Submit
leaves the form?
Which module displays a list of tasks assigned to a user's
My Groups Work
group, but not yet assigned to an individual?
Work notes are visible to only those who can view the
What is the ditterence between Work notes and Additional
task. Additional comments are visible to the customer (re-
Comments
questor)
Which tab contains the activity stream for a task? Notes
Which tool enables users to collaborate on a task real-time
Connect Chat
and links conversations to records?
Record inserted or updated
What can trigger a notification? Event is fired
A script
What is used to get information from tables through ref-
Dot-walking
erenced fields?
When to send
Which three tabs are used to configure an email notifica-
Who will receive
tion?
What it will contain
-Identify the recipient (e.g. Users/Groups in fields)
How is dot-walking used when configure a notification? -Populate data in the notification (e.g. ${number} or
${URI_REF})
Which module opens the Report Designer Interface? Reports > View/Run
2/6
-Now Platform User Interface
What are the ditterent interfaces for accessing a Servi- -Service Portal
ceNow Instance? -ServiceNow Mobile Classic
-ServiceNow Agent
-Banner Frame
What are the tree components of the Now Platform User
-Application Navigator
Interface?
-Content Frame
What is a collection of users who share a common pur-
Group
pose?
Where can you locate product documentation? docs.servicenow.com
What is a collection of permissions used to grant access
Role
to ditterent parts of the platform?
What is a common way of testing functionality for ditterent
Impersonate User
roles?
A row represents what in the ServiceNow database Record
-List
What are the three ditterent types of context menus in a
-Column
list view?
-Record
-Field
What are the three components of a filter condition? -Operator
-Value
What defines which fields appear in a list and the order of
View
said fields?
Which field type displays as a check box on the form? True/False
Which field type displays information from another table? Reference
Which tool can be used to change the layout of the form
Form Designer
view for all users?
1/6
, ServiceNow CSA Exam Test with Answers Rated A
-Page Header
What are the three main components of the Form Design-
-Field Navigator
er?
-Form Layout
What allows fields to be populated automatically when
Template
applied?
Which UI action saves information for a new record and
Submit
leaves the form?
Which module displays a list of tasks assigned to a user's
My Groups Work
group, but not yet assigned to an individual?
Work notes are visible to only those who can view the
What is the ditterence between Work notes and Additional
task. Additional comments are visible to the customer (re-
Comments
questor)
Which tab contains the activity stream for a task? Notes
Which tool enables users to collaborate on a task real-time
Connect Chat
and links conversations to records?
Record inserted or updated
What can trigger a notification? Event is fired
A script
What is used to get information from tables through ref-
Dot-walking
erenced fields?
When to send
Which three tabs are used to configure an email notifica-
Who will receive
tion?
What it will contain
-Identify the recipient (e.g. Users/Groups in fields)
How is dot-walking used when configure a notification? -Populate data in the notification (e.g. ${number} or
${URI_REF})
Which module opens the Report Designer Interface? Reports > View/Run
2/6
