1|Page
TEXAS WATER WELL PUMP INSTALLER LICENSE
EXAMINATION COMPLETE VERIFIED QUESTIONS
AND DETAILED SOLUTIONS LATEST UPDATE THIS
YEAR JUST RELEASED
The water utility field affects everyone because _____. -
Answer-water is essential to life and health
The water utility employee should remember customers
are entitled to _____ and _____. - Answer-courteous
treatment and answers to questions about water
In Texas, water operator licensing is administered by the
_____. - Answer-TCEQ
All public water systems are required to employ licensed
operators even if the system only
_____ treated water bought from another source. -
Answer-redistributes treated water
Public water systems include cities, municipal utility
districts, rural water supply
,2|Page
corporations, mobile home parks, and _____. - Answer-
campgrounds
Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above - Answer-e. all of the above
A federal agency impacting the water utility industry is the
_____. - Answer-EPA
The most important federal law impacting the water utility
industry is the _____. - Answer-Safe Drinking Water Act
(PL93-523)
The four national safety and quality standards for drinking
water covered in the Safe
Drinking Water Act are physical, chemical, ________ and
radiological. - Answer-bacteriological
,3|Page
The state agency that regulates drinking water in Texas
and administers the federal Safe
Drinking Water Act is the ________. - Answer-TCEQ
Water utility system personnel are required to notify the
TCEQ of changes or alterations of
the system, a new facility to be built, and water supply
________. - Answer-health hazards
Some regional and local agencies impacting the water
utility industry are municipal utility
districts, rural water supply corporations, drainage
districts, ________, groundwater
conservation districts, and subsidence districts. - Answer-
river authorities
Public relations (PR) is the relationship between YOU, the
water utility employee, and the _____. - Answer-customer
The keys to good customer relations are (1) everything the
utility does is PR, (2) customers
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are entitled to courteous treatment, (3) every employee is
a PR person. (true/false) - Answer-true
Meter readers are the persons with whom customers have
the least contact. (true/false) - Answer-false (meter
readers often have the most contact)
Meter readers can be ambassadors of goodwill.
(true/false) - Answer-true
Maintenance crews can warn customers of service
interruptions and provide signs and
barriers to protect the public. (true/false) - Answer-true
The plant operator is responsible for treating the water to
assure it is safe to drink and use. (true/false) - Answer-true
Water bills should be accurate, itemized, and neat, and
payment should be optional. (true/false) - Answer-false
(payment not optional)
TEXAS WATER WELL PUMP INSTALLER LICENSE
EXAMINATION COMPLETE VERIFIED QUESTIONS
AND DETAILED SOLUTIONS LATEST UPDATE THIS
YEAR JUST RELEASED
The water utility field affects everyone because _____. -
Answer-water is essential to life and health
The water utility employee should remember customers
are entitled to _____ and _____. - Answer-courteous
treatment and answers to questions about water
In Texas, water operator licensing is administered by the
_____. - Answer-TCEQ
All public water systems are required to employ licensed
operators even if the system only
_____ treated water bought from another source. -
Answer-redistributes treated water
Public water systems include cities, municipal utility
districts, rural water supply
,2|Page
corporations, mobile home parks, and _____. - Answer-
campgrounds
Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above - Answer-e. all of the above
A federal agency impacting the water utility industry is the
_____. - Answer-EPA
The most important federal law impacting the water utility
industry is the _____. - Answer-Safe Drinking Water Act
(PL93-523)
The four national safety and quality standards for drinking
water covered in the Safe
Drinking Water Act are physical, chemical, ________ and
radiological. - Answer-bacteriological
,3|Page
The state agency that regulates drinking water in Texas
and administers the federal Safe
Drinking Water Act is the ________. - Answer-TCEQ
Water utility system personnel are required to notify the
TCEQ of changes or alterations of
the system, a new facility to be built, and water supply
________. - Answer-health hazards
Some regional and local agencies impacting the water
utility industry are municipal utility
districts, rural water supply corporations, drainage
districts, ________, groundwater
conservation districts, and subsidence districts. - Answer-
river authorities
Public relations (PR) is the relationship between YOU, the
water utility employee, and the _____. - Answer-customer
The keys to good customer relations are (1) everything the
utility does is PR, (2) customers
, 4|Page
are entitled to courteous treatment, (3) every employee is
a PR person. (true/false) - Answer-true
Meter readers are the persons with whom customers have
the least contact. (true/false) - Answer-false (meter
readers often have the most contact)
Meter readers can be ambassadors of goodwill.
(true/false) - Answer-true
Maintenance crews can warn customers of service
interruptions and provide signs and
barriers to protect the public. (true/false) - Answer-true
The plant operator is responsible for treating the water to
assure it is safe to drink and use. (true/false) - Answer-true
Water bills should be accurate, itemized, and neat, and
payment should be optional. (true/false) - Answer-false
(payment not optional)
