ATI NURSING LEADERSHIP AND
MANAGEMENT EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS WITH
VERIFIED SOLUTIONS
◉ Felt conflict
Answer: Those involved begin to feel an emotional response to the
conflict.
Example: A nurse feels anger towards the nurse manager after
finding out that she is scheduled to work two holidays in a row.
◉ Five major management functions
Answer: Planning.
Organizing.
Staffing.
Directing.
Controlling.
◉ Front-line managers
Answer: lower-level managers
-primary care nurse
,-teams leads
-charge nurse
-care coordinator
◉ Grievances
Answer: A wrong perceived by an employee based on a feeling of
unfair treatment that is considered grounds for a formal complaint.
Grievances that cannot be satisfactorily resolved between the
parties involved can require management by a third party.
Facilities have a formal grievance policy that should be followed
when a conflict cannot be resolved.
The steps of an institution's grievance procedure should be outlined
in the grievance policy.
◉ Healthcare team factors in making assignments
Answer: Knowledge/skill level of team members.
Amount of supervision necessary.
Staffing mix (RNs, PNs, AP).
Nurse-to-client ratio.
Experience with similar clients.
Familiarity of staff member with unit.
◉ horizontal violence
,Answer: anger, aggression, bullying, intimidation, etc. behavior
between nurses or nurse-to-nurse hostility
◉ hostile avoidance
Answer: construes input from workers as malicious when not
threats and counterattacks
◉ how vs what & why leader
Answer: explains direction/purpose of work
gets out of the way
accepts follower may find better/new way
◉ how vs what & why manager
Answer: highly skilled
understands work process
get it done attitude
◉ Incivility/Bullying
Answer: abusive/aggresive-intimidate, diminish, devalue, disrespect
--persist/unreasonable critisism, spread rumors/gossip, verbal
attacks, set up to fail, withhold info
, ◉ Incivilty
Answer: rude/disruptive behavior results in
psychological/physiological distress
Behaviors: eye rolling, sarcastic remarks, exclude/isolate, refuse
help, unfair workload
◉ Individuals ability to cope
Answer: adaptability
evaluation of current situation
consequences/impact of current job
individuals stake in it
(dont ignore theyre human)
◉ Informational management skills
Answer: spokesperson
monitoring
reporting
◉ Intergroup conflict
Answer: Occurs between two or more groups of individuals,
departments, or organizations and can be caused by a new policy or
procedure, a change in leadership, or a change in organizational
structure.
MANAGEMENT EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS WITH
VERIFIED SOLUTIONS
◉ Felt conflict
Answer: Those involved begin to feel an emotional response to the
conflict.
Example: A nurse feels anger towards the nurse manager after
finding out that she is scheduled to work two holidays in a row.
◉ Five major management functions
Answer: Planning.
Organizing.
Staffing.
Directing.
Controlling.
◉ Front-line managers
Answer: lower-level managers
-primary care nurse
,-teams leads
-charge nurse
-care coordinator
◉ Grievances
Answer: A wrong perceived by an employee based on a feeling of
unfair treatment that is considered grounds for a formal complaint.
Grievances that cannot be satisfactorily resolved between the
parties involved can require management by a third party.
Facilities have a formal grievance policy that should be followed
when a conflict cannot be resolved.
The steps of an institution's grievance procedure should be outlined
in the grievance policy.
◉ Healthcare team factors in making assignments
Answer: Knowledge/skill level of team members.
Amount of supervision necessary.
Staffing mix (RNs, PNs, AP).
Nurse-to-client ratio.
Experience with similar clients.
Familiarity of staff member with unit.
◉ horizontal violence
,Answer: anger, aggression, bullying, intimidation, etc. behavior
between nurses or nurse-to-nurse hostility
◉ hostile avoidance
Answer: construes input from workers as malicious when not
threats and counterattacks
◉ how vs what & why leader
Answer: explains direction/purpose of work
gets out of the way
accepts follower may find better/new way
◉ how vs what & why manager
Answer: highly skilled
understands work process
get it done attitude
◉ Incivility/Bullying
Answer: abusive/aggresive-intimidate, diminish, devalue, disrespect
--persist/unreasonable critisism, spread rumors/gossip, verbal
attacks, set up to fail, withhold info
, ◉ Incivilty
Answer: rude/disruptive behavior results in
psychological/physiological distress
Behaviors: eye rolling, sarcastic remarks, exclude/isolate, refuse
help, unfair workload
◉ Individuals ability to cope
Answer: adaptability
evaluation of current situation
consequences/impact of current job
individuals stake in it
(dont ignore theyre human)
◉ Informational management skills
Answer: spokesperson
monitoring
reporting
◉ Intergroup conflict
Answer: Occurs between two or more groups of individuals,
departments, or organizations and can be caused by a new policy or
procedure, a change in leadership, or a change in organizational
structure.
