NRSG 257 EXAM 2 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

NRSG 257 EXAM 2 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS

Question:
What is essential in order to overcome personality barriers?
Answer:
Good communication techniques

Question:
The nursing profession recognizes _____ as one of the cornerstones of its practice
Answer:
Communication

Question:
Who must nurses be able to effectively communicate with to achieve their goal of high
quality care?
Answer:
Clients, family members, physicians, peers, and associate

Question:
What promotes good quality of care?
Answer:
Good communication

Question:
What is essential for good leadership and management?
Answer:
Good communication

Question:
True or false The BSN program promotes good communication to develop leadership
and management abilities
Answer:
True

Question:
What are 6 factors that affect communication?
Answer:
Change Anger Group dynamics Competition Work environment Stress

Question:
Why might group dynamics affect communication?
Answer:
Due to unwritten rules, a group should establish ground rules or expectations

,Question:
What is destructive stress?
Answer:
When stress continuously occurs

Question:
How is communication an interactive sharing of information?
Answer:
It involves the process of encoding and decoding

Question:
What 3 elements does communication require?
Answer:
A sender, a message, and a receiver

Question:
What responsibility does the receiver have?
Answer:
Listen, process, and understand the information as well as respond to the sender by
giving feedback

Question:
What do the responsibilities of the receiver listening, processing, and understanding
represent?
Answer:
Encoding

Question:
What does the responsibility of the receiver: responding to the sender with feedback,
represent?
Answer:
Decoding

Question:
What factors interfere with the encoding process? (General)
Answer:
Sender factors Receiver factors

Question:
What are some specific sender factors that may interfere with the encoding process?
Answer:
Unclear speech Monotone voice Poor sentence structure Inappropriate use of
terminology or jargon Lack of knowledge about a top

,Question:
What are some specific receiver factors that may interfere with the encoding process?
Answer:
Lack of attention Prejudice and biases Preoccupation with another problem Physical
factors (I.E. Pain, drowsiness, or impaired senses)

Question:
Which kind of communication is both written and spoken and constitutes 7% of a
communicated message?
Answer:
Verbal communication

Question:
What kind of communication makes up 55% of a communicated message and includes
body language, facial expressions, gestures, physical appearance, touch, and spatial
territory?
Answer:
Nonverbal communication

Question:
What is spatial territory?
Answer:
Personal space

Question:
What kind of communication makes up 38% of communication and includes vocal cues
(tone, pauses), volume, and speed of speech?
Answer:
Paraverbal communication

Question:
True or false Verbal communication makes up majority of a message?
Answer:
False, nonverbal makes up majority of a communicated message

Question:
Remember It's not what you say, it's how you say it
Answer:
...

Question:
When is a message consider congruent, therefore making the message easily encoded?
Answer:
When the verbal, nonverbal, and paraverbal messages are congruent (relay the same
information)

, Question:
Which communication style incorporates negative nonverbal cues, is submissive,
which ultimately may lead to aggressive and hostile communication and behavior?
Answer:
Nonassertive communication

Question:
Which communication style is preferred in the U.S.?
Answer:
Assertive communication

Question:
True or false Assertive communication is preferred in all countries and cultures?
Answer:
False, may not be preferred in some countries or cultures

Question:
Which communication style involves direct, accurate expressions, respects others,
encourages trust and teamwork, encourages others to express themselves, uses positive
nonverbal cues?
Answer:
Assertive communication

Question:
What are some examples of nonverbal cues used in assertive communication?
Answer:
Eye contact, stand tall, respectful of personal space,

Question:
What are some examples of characteristics present in people who practice assertive
communication?
Answer:
Sincere Honest Supportive

Question:
What are some general rules to remember when it comes to developing assertive
communication?
Answer:
Takes practice Need have a willingness to take risks Willingness to make mistakes
Willingness to respect others mistakes Obtain strong self esteem It's an ongoing process

Question:
What is a common situation that causes conflict on the job?
Answer:
When nurses feel overworked or overwhelmed