DM G+1 EXAM | 120
QUESTIONS | WITH
ACTUAL SOLUTIONS!!
1. What is the primary purpose of customer service?
A. To increase prices
B. To satisfy customer needs
C. To reduce employees
D. To avoid complaints
Answer: B. To satisfy customer needs
2. A customer is angry because of a delayed order. What should you do first?
A. Ignore the customer
B. Listen calmly and apologize
C. Blame another employee
D. Tell the customer to leave
Answer: B. Listen calmly and apologize
3. Which quality is most important for a team member?
A. Dishonesty
B. Reliability
,C. Laziness
D. Carelessness
Answer: B. Reliability
4. PPE stands for:
A. Personal Protective Equipment
B. Public Protection Exam
C. Personal Product Evaluation
D. Protective Public Equipment
Answer: A. Personal Protective Equipment
5. Which action helps prevent workplace accidents?
A. Ignoring safety signs
B. Following safety procedures
C. Running in the workplace
D. Blocking emergency exits
Answer: B. Following safety procedures
6. If you notice a safety hazard, you should:
A. Ignore it
B. Report it immediately
C. Wait until the end of the day
D. Tell customers about it
Answer: B. Report it immediately
,7. Good communication includes:
A. Interrupting others
B. Speaking clearly and listening carefully
C. Raising your voice
D. Avoiding eye contact
Answer: B. Speaking clearly and listening carefully
8. Which is an example of good teamwork?
A. Refusing to help coworkers
B. Sharing information and supporting others
C. Working against team goals
D. Taking credit for others' work
Answer: B. Sharing information and supporting others
9. What should you do if you make a mistake at work?
A. Hide it
B. Admit it and help fix it
C. Blame someone else
D. Ignore it
Answer: B. Admit it and help fix it
10. Time management means:
A. Wasting time
B. Planning and organizing tasks effectively
C. Arriving late
, D. Ignoring deadlines
Answer: B. Planning and organizing tasks effectively
11. Which behavior demonstrates professionalism?
A. Being punctual
B. Gossiping
C. Using offensive language
D. Ignoring customers
Answer: A. Being punctual
12. Why is honesty important in the workplace?
A. It builds trust
B. It reduces productivity
C. It creates conflict
D. It wastes time
Answer: A. It builds trust
13. If a customer asks a question you cannot answer, you should:
A. Guess
B. Politely seek assistance from a supervisor
C. Ignore the customer
D. Say you don't care
Answer: B. Politely seek assistance from a supervisor
14. Which is an example of excellent customer service?
QUESTIONS | WITH
ACTUAL SOLUTIONS!!
1. What is the primary purpose of customer service?
A. To increase prices
B. To satisfy customer needs
C. To reduce employees
D. To avoid complaints
Answer: B. To satisfy customer needs
2. A customer is angry because of a delayed order. What should you do first?
A. Ignore the customer
B. Listen calmly and apologize
C. Blame another employee
D. Tell the customer to leave
Answer: B. Listen calmly and apologize
3. Which quality is most important for a team member?
A. Dishonesty
B. Reliability
,C. Laziness
D. Carelessness
Answer: B. Reliability
4. PPE stands for:
A. Personal Protective Equipment
B. Public Protection Exam
C. Personal Product Evaluation
D. Protective Public Equipment
Answer: A. Personal Protective Equipment
5. Which action helps prevent workplace accidents?
A. Ignoring safety signs
B. Following safety procedures
C. Running in the workplace
D. Blocking emergency exits
Answer: B. Following safety procedures
6. If you notice a safety hazard, you should:
A. Ignore it
B. Report it immediately
C. Wait until the end of the day
D. Tell customers about it
Answer: B. Report it immediately
,7. Good communication includes:
A. Interrupting others
B. Speaking clearly and listening carefully
C. Raising your voice
D. Avoiding eye contact
Answer: B. Speaking clearly and listening carefully
8. Which is an example of good teamwork?
A. Refusing to help coworkers
B. Sharing information and supporting others
C. Working against team goals
D. Taking credit for others' work
Answer: B. Sharing information and supporting others
9. What should you do if you make a mistake at work?
A. Hide it
B. Admit it and help fix it
C. Blame someone else
D. Ignore it
Answer: B. Admit it and help fix it
10. Time management means:
A. Wasting time
B. Planning and organizing tasks effectively
C. Arriving late
, D. Ignoring deadlines
Answer: B. Planning and organizing tasks effectively
11. Which behavior demonstrates professionalism?
A. Being punctual
B. Gossiping
C. Using offensive language
D. Ignoring customers
Answer: A. Being punctual
12. Why is honesty important in the workplace?
A. It builds trust
B. It reduces productivity
C. It creates conflict
D. It wastes time
Answer: A. It builds trust
13. If a customer asks a question you cannot answer, you should:
A. Guess
B. Politely seek assistance from a supervisor
C. Ignore the customer
D. Say you don't care
Answer: B. Politely seek assistance from a supervisor
14. Which is an example of excellent customer service?
