ASAP PACE CERTIFICATION ACTUAL TEST
PAPER FULL QUESTIONS AND ACCURATE
ANSWERS GRADED APLUS
●● Divergent thinking
Answer: Focuses on producing a broad variety of ideas
●● interpersonal communication
Answer: the exchange of thoughts, feelings, and beliefs between two or
more people
●● Why do we communicate interpersonally?
Answer: Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
●● Types of communication
Answer: verbal and nonverbal.
,Email, phone, memos, IM, social media, face to face.
One on one and one to many.
●● Levels of Communication
Answer: 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show
last night?"
Critical communication: a higher level of importance, having a phone
call with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level
of intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
●● Crucial Communication Components
,Answer: Opposing opinions, high stakes, strong emotions
●● Communication Cycle
Answer: Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
●● Main 3 Components of Communication
Answer: 1. Word Choice
2. Tone of Voice
3. Body Language
●● components of communication
Answer: Words - 10% importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face
convo.
, Context and listening are still important.
●● Word Choice (% of meaning)
Answer: 10%
●● Tone of Voice (% of meaning)
Answer: 35%
●● Body Language (% of meaning)
Answer: 55%
●● Word Choice
Answer: Choose words wisely. Words to avoid are: Vague words,
unclear words, buzzwords, jargon, obscure, too many words. Indirect.
Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND
CLEAR TO THE RECEIVER. WE DONT WANT TO USE TOO
MANY WORDS TO CONVERY MESSAGE
PAPER FULL QUESTIONS AND ACCURATE
ANSWERS GRADED APLUS
●● Divergent thinking
Answer: Focuses on producing a broad variety of ideas
●● interpersonal communication
Answer: the exchange of thoughts, feelings, and beliefs between two or
more people
●● Why do we communicate interpersonally?
Answer: Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
●● Types of communication
Answer: verbal and nonverbal.
,Email, phone, memos, IM, social media, face to face.
One on one and one to many.
●● Levels of Communication
Answer: 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show
last night?"
Critical communication: a higher level of importance, having a phone
call with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level
of intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
●● Crucial Communication Components
,Answer: Opposing opinions, high stakes, strong emotions
●● Communication Cycle
Answer: Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
●● Main 3 Components of Communication
Answer: 1. Word Choice
2. Tone of Voice
3. Body Language
●● components of communication
Answer: Words - 10% importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face
convo.
, Context and listening are still important.
●● Word Choice (% of meaning)
Answer: 10%
●● Tone of Voice (% of meaning)
Answer: 35%
●● Body Language (% of meaning)
Answer: 55%
●● Word Choice
Answer: Choose words wisely. Words to avoid are: Vague words,
unclear words, buzzwords, jargon, obscure, too many words. Indirect.
Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND
CLEAR TO THE RECEIVER. WE DONT WANT TO USE TOO
MANY WORDS TO CONVERY MESSAGE
