NYC NYCHA MAINTENANCE WORKER EXAMINATION
COMPLETE QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR JUST RELEASED
1.
During a routine inspection, a maintenance worker notices water staining
beneath an apartment ceiling. What should the worker do first?
A. Paint over the stained area immediately
B. Identify and document the apparent source and condition
C. Remove the entire ceiling without inspection
D. Ignore the stain unless the resident complains
Answer: B
Rationale: Water staining may indicate an active or concealed leak. The worker
should investigate observable conditions, document findings, and initiate
appropriate follow-up rather than simply covering the evidence.
2.
Before beginning a minor electrical repair, which action should the maintenance
worker perform to reduce electrical shock risk?
A. Increase the circuit breaker rating
B. Turn on additional lights
C. De-energize the circuit and verify it is safe
D. Spray water around the electrical box
Answer: C
Rationale: Electrical work should begin only after the circuit is properly de-
energized and the worker verifies that hazardous voltage is absent.
,3.
A bathroom faucet continues dripping after being completely closed. Which
component should be inspected first?
A. Faucet valve or cartridge
B. Building roof membrane
C. Window sash balance
D. Electrical circuit breaker
Answer: A
Rationale: A persistent faucet drip commonly results from a worn valve, cartridge,
washer, or related sealing component.
4.
While inspecting a public hallway, a worker discovers a damaged floor surface
creating an obvious trip hazard. What is the most appropriate response?
A. Leave it unreported because it is not structural
B. Document the hazard and initiate appropriate corrective action
C. Cover it with loose cardboard permanently
D. Wait until several residents report injuries
Answer: B
Rationale: Maintenance workers are expected to identify hazardous conditions,
record observable conditions, and address or properly escalate hazards.
5.
Which tool is generally most appropriate for tightening a conventional loose
screw on building hardware?
,A. Screwdriver
B. Pipe wrench
C. Pry bar
D. Hacksaw
Answer: A
Rationale: A properly sized screwdriver is designed to drive and tighten screws
while minimizing damage to the fastener and surrounding hardware.
6.
A door fails to close properly because its hinges have become loose. What is the
most reasonable minor repair?
A. Replace the entire door immediately
B. Tighten or properly secure the hinge fasteners
C. Remove the door frame
D. Break the door into smaller pieces
Answer: B
Rationale: Loose hinge fasteners can cause door alignment problems and may
often be corrected by properly tightening or securing the hardware.
7.
When inspecting a window, which condition should receive immediate attention
because it can create a serious safety hazard?
A. Slightly dusty glass
B. Minor cosmetic discoloration
C. Cracked or broken glass
D. Faded window trim
, Answer: C
Rationale: Cracked or broken glass can cause cuts, falling-glass injuries, and
additional property damage and should be addressed appropriately.
8.
A worker encounters a plumbing leak that cannot be stopped using normal minor
repair procedures. What should happen next?
A. Hide the leak from residents
B. Continue disassembling unrelated plumbing equipment
C. Document the condition and create appropriate follow-up work
D. Leave the water running until the next inspection
Answer: C
Rationale: NYCHA distinguishes minor repairs from work requiring specialized
expertise. Appropriate follow-up tickets or skilled-trade assistance should be
initiated when necessary.
9.
What is the primary purpose of conducting a visual inspection of building
equipment?
A. To identify defects, malfunctions, and hazardous conditions
B. To determine residents' personal preferences
C. To eliminate all future maintenance requirements
D. To replace every piece of equipment inspected
Answer: A
Rationale: Visual inspection helps maintenance personnel identify observable
defects, malfunctions, unsafe conditions, and potential maintenance needs.
COMPLETE QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR JUST RELEASED
1.
During a routine inspection, a maintenance worker notices water staining
beneath an apartment ceiling. What should the worker do first?
A. Paint over the stained area immediately
B. Identify and document the apparent source and condition
C. Remove the entire ceiling without inspection
D. Ignore the stain unless the resident complains
Answer: B
Rationale: Water staining may indicate an active or concealed leak. The worker
should investigate observable conditions, document findings, and initiate
appropriate follow-up rather than simply covering the evidence.
2.
Before beginning a minor electrical repair, which action should the maintenance
worker perform to reduce electrical shock risk?
A. Increase the circuit breaker rating
B. Turn on additional lights
C. De-energize the circuit and verify it is safe
D. Spray water around the electrical box
Answer: C
Rationale: Electrical work should begin only after the circuit is properly de-
energized and the worker verifies that hazardous voltage is absent.
,3.
A bathroom faucet continues dripping after being completely closed. Which
component should be inspected first?
A. Faucet valve or cartridge
B. Building roof membrane
C. Window sash balance
D. Electrical circuit breaker
Answer: A
Rationale: A persistent faucet drip commonly results from a worn valve, cartridge,
washer, or related sealing component.
4.
While inspecting a public hallway, a worker discovers a damaged floor surface
creating an obvious trip hazard. What is the most appropriate response?
A. Leave it unreported because it is not structural
B. Document the hazard and initiate appropriate corrective action
C. Cover it with loose cardboard permanently
D. Wait until several residents report injuries
Answer: B
Rationale: Maintenance workers are expected to identify hazardous conditions,
record observable conditions, and address or properly escalate hazards.
5.
Which tool is generally most appropriate for tightening a conventional loose
screw on building hardware?
,A. Screwdriver
B. Pipe wrench
C. Pry bar
D. Hacksaw
Answer: A
Rationale: A properly sized screwdriver is designed to drive and tighten screws
while minimizing damage to the fastener and surrounding hardware.
6.
A door fails to close properly because its hinges have become loose. What is the
most reasonable minor repair?
A. Replace the entire door immediately
B. Tighten or properly secure the hinge fasteners
C. Remove the door frame
D. Break the door into smaller pieces
Answer: B
Rationale: Loose hinge fasteners can cause door alignment problems and may
often be corrected by properly tightening or securing the hardware.
7.
When inspecting a window, which condition should receive immediate attention
because it can create a serious safety hazard?
A. Slightly dusty glass
B. Minor cosmetic discoloration
C. Cracked or broken glass
D. Faded window trim
, Answer: C
Rationale: Cracked or broken glass can cause cuts, falling-glass injuries, and
additional property damage and should be addressed appropriately.
8.
A worker encounters a plumbing leak that cannot be stopped using normal minor
repair procedures. What should happen next?
A. Hide the leak from residents
B. Continue disassembling unrelated plumbing equipment
C. Document the condition and create appropriate follow-up work
D. Leave the water running until the next inspection
Answer: C
Rationale: NYCHA distinguishes minor repairs from work requiring specialized
expertise. Appropriate follow-up tickets or skilled-trade assistance should be
initiated when necessary.
9.
What is the primary purpose of conducting a visual inspection of building
equipment?
A. To identify defects, malfunctions, and hazardous conditions
B. To determine residents' personal preferences
C. To eliminate all future maintenance requirements
D. To replace every piece of equipment inspected
Answer: A
Rationale: Visual inspection helps maintenance personnel identify observable
defects, malfunctions, unsafe conditions, and potential maintenance needs.
