WGU D664 Pre-Assessment Questions
and Answers with complete solutions
26
20
am
A design team is creating a live support
chat for a company's website. What is
an important factor to ensure effective
Ex
communication for the chat service,
based on transactional communication
theory?
s
a) Ensure message clarity
rt
b) Prioritize by complexity
c) Avoid a formal tone
pe
d) Offer product replacements -ANSWER-a)
Ensure message clarity
Ex
, A company executive wants the company to be known both d) Constitutive theory
internally and externally for caring for customers.The executive
attempts to develop this identity internally.
by speaking with employees about how important it is that
customers feel cared for and by sharing positive customer
feedback often. What is the strategic
communication theory demonstrated in the scenario?
a) communication theory
b) Extended parallel processing model (EPPM)
c) Inoculation theory
d) Constitutive theory
26
A technology company is working on producing a new model of a b) Cocreation theory
tablet. The company has taken time to survey.customers on
20
social media to determine which new features should be
included. What is the theory
underlying the information in the example?
a) Theory of planned behavior
b) Cocreation theory
c) Situational crisis communication theory
d) Transactional communication theory
am
Ex
r ts
In an attempt to anticipate claims of competitors, a mobile network company released an
advertisement
pe
statingthat even though some may think the company is too small
and potentially unreliable, it is partnered with the most reliable
and largest network providers in the nation. Which theory is
demonstrated by the behavior of the mobile network company in
the scenario?
Ex
a) Inoculation theory
b) Cocreation theory
c) Situational crisiscommunication theory
d) Transactional communication theory -ANSWER-
and Answers with complete solutions
26
20
am
A design team is creating a live support
chat for a company's website. What is
an important factor to ensure effective
Ex
communication for the chat service,
based on transactional communication
theory?
s
a) Ensure message clarity
rt
b) Prioritize by complexity
c) Avoid a formal tone
pe
d) Offer product replacements -ANSWER-a)
Ensure message clarity
Ex
, A company executive wants the company to be known both d) Constitutive theory
internally and externally for caring for customers.The executive
attempts to develop this identity internally.
by speaking with employees about how important it is that
customers feel cared for and by sharing positive customer
feedback often. What is the strategic
communication theory demonstrated in the scenario?
a) communication theory
b) Extended parallel processing model (EPPM)
c) Inoculation theory
d) Constitutive theory
26
A technology company is working on producing a new model of a b) Cocreation theory
tablet. The company has taken time to survey.customers on
20
social media to determine which new features should be
included. What is the theory
underlying the information in the example?
a) Theory of planned behavior
b) Cocreation theory
c) Situational crisis communication theory
d) Transactional communication theory
am
Ex
r ts
In an attempt to anticipate claims of competitors, a mobile network company released an
advertisement
pe
statingthat even though some may think the company is too small
and potentially unreliable, it is partnered with the most reliable
and largest network providers in the nation. Which theory is
demonstrated by the behavior of the mobile network company in
the scenario?
Ex
a) Inoculation theory
b) Cocreation theory
c) Situational crisiscommunication theory
d) Transactional communication theory -ANSWER-
